Customer Coordinator Operations Support

2 months ago

Guildford, Australia WesTrac Full time

Posted Date: 25 Nov 2024- Location: Guildford, WA, AU**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. Our Heavy Mining Shovels (HMS) & Drill Rigs business unit is currently growing with new workshops, facilities & future development planned to commence in the coming months.**

Reporting to the **Service Manager, **the **Customer Coordinator** role will act as a support function for the supervisors in the Port Headland business unit. Providing quotations with improved response times and accuracy, communicating lead time on backorder parts to ensure customer expectations are met. You will be accountable for managing the departments work in progress (WIP), with proactive reporting to meet budgeted monthly sales targets.

This role will be working from our South Guildford head office, but will support the team based in Port Headland.

**Responsibilities in the role.**
- Identifying scopes of work from fitting orders and providing accurate quotations for known scopes of work
- On acceptance of a customer purchase order, the customer coordinator will open the work order and create the work pack
- Identify and act upon additional opportunities within the allocated customer base
- Reviewing the work order against the purchase order
- Customer specific agreement before presenting a proforma invoice to the customer representative
- Invoicing and/or claim processing is complete by the role
- Promote continuous improvement and the utilisation of Caterpillar Production System (CPS) within the store team
- Systems knowledge for the role [DBS, Concur, SAP, Caterpillar Web Security (CWS), IDS, Foundry and Service Information Systems (SIS)]

**Location**: South Guildford, WA

**Roster**: 10h 5/2 with Every 3rd Saturday 7-1pm (Alternate rostering options available. Can be discussed in interview)

**Qualifications, Skills and experience for this position.**
- Trade plus 3 years’ experience in similar industry OR minimum 3 years in a similar role in a related industry.
- Demonstrated highly developed communication skills (interpersonal, written and verbal) with an understanding as to the importance of effective stakeholder management
- Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
- Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships
- Demonstrated mechanical or equipment aptitude with the ability to interpret technical information
- Intermediate computer literacy skills (including Microsoft Office)
- Demonstrated analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes
- Ability to work successfully within a team and autonomously
- Demonstrated financial acumen

Desirable:

- Previous experience within a customer service or service operations role
- Trade certificate or equivalent qualification

**What we offer**:

- Opportunity to get a $5,000 referral bonus as part of our Recommend and Spend program
- Job security with a consistent pipeline of work
- Unrivalled training and development via The WesTrac Institute
- Family-friendly, Perth-based rostered work - Stay home every night
- Fantastic team environment and inclusive work culture
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options

**If you are interested in taking your career to the next level with WesTrac click the ‘Apply' button today**

WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality"

Job Req# 3108

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