Field Service Technician

1 month ago


Guildford, Western Australia 3M Full time

At 3M, we pride ourselves on being a company that thrives on innovation and creativity. We offer a dynamic work environment where you can apply your skills in bold ways that matter.

About the Role

We are seeking an experienced Field Service Technician to join our team in Country NSW. As a Field Service Technician, you will be responsible for performing mobile and in-house servicing of 3M Personal Safety Division equipment.

Key Responsibilities
  • Mobile and In-House Servicing: Perform servicing and repairs of 3M Personal Safety Division equipment at customer sites and within our Smithfield warehouse.
  • Travel Requirements: Travel interstate and within Country NSW to service and repair equipment, as well as travel to NZ.
  • Customer Orders: Quote and process customer service and repair orders.
  • Equipment Repair and Servicing: Repair and service various 3M Scott equipment, including SCBA, Airline & Escape Equipment, Compressed Air Cylinders, PAPR Equipment, and Passive RPE.
  • Thermal Imaging Repairs: Manage repairs for CFA Thermal imaging equipment.
  • Inspection and Pre-Delivery: Inspect and pre-deliver finished goods such as SCBA, Thermal Imaging, Compressed Air Cylinders, and Airline Equipment.
  • Stock Management: Monitor and maintain spare part stock levels at the Smithfield warehouse with the Service Coordinator's assistance.
  • Customer Interaction: Engage in customer-facing activities at the Smithfield facility and manage non-accredited service customer details.
  • Calibration and Record Keeping: Ensure all equipment requiring calibration is calibrated on time and maintain records of 3M Service Equipment.
  • Collaboration and Revenue Identification: Work with regional sales managers and the broader PSD sales team to identify additional revenue opportunities and future accredited service training.
Requirements
  • Higher School Certificate or equivalent
  • Trade Qualification
  • No Specific Tertiary Qualifications required (Trade diploma preferred)
  • Strong knowledge of servicing SCBA equipment
  • High degree of computer literacy including SAP CRM, Microsoft Word, Excel analysis & PowerPoint required
  • Communication and Presentation: Strong verbal communication, listening, and excellent presentation skills.
  • Interpersonal Skills: Confident manner with both internal teams and external customers, and ability to work well within a team environment and across functional teams.
  • Technical Proficiency: High level of functional and technical skills, and ability to understand and translate technical literature.
  • Problem Solving and Innovation: Strong problem-solving ability and resourceful innovation to meet customer requirements.
  • Organizational Skills: Strong attention to detail, organizational, and planning abilities.
What We Offer

We offer a competitive salary of $80,000 - $110,000 per annum, depending on experience.



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