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IT Service Desk
4 months ago
Robert Half is recruiting for a Service Desk Support Analyst to join a well-known market leading education provider.
**The Company**
Our client is a well-known education provider in Melbourne that has been providing education to Prep to Year 12's for over 90 years.
***
**The Role**
**Key Responsibilities include**:
- Provide level 1 & 2 technical support to staff, students, and parents, including face to face, telephone, and remote support.
- Adhere to a managed schedule for providing face to face support from the designated service desk space.
- Perform troubleshooting to diagnose hardware and software faults on Windows, macOS and iOS devices.
- Provide basic network troubleshooting and diagnose printer related faults as required
- Ensure all incidents and requests are clearly and efficiently documented using the School's ticketing system
- Contribute to the management and maintenance of the Anti-Virus admin portal, ensuring devices are connecting and adhere to policies set.
- Contribute to the workflow design and delivery of the School's Digital Learning Program
**Your Profile**
You have a passion for Technology and are keen to engage with end users and assist them with their technology issues while also having a strong ability to talk tech in terms all stakeholders can understand. You are detail orientated and have a strong dedication to continual learning to support development and ever-evolving business needs.
**In addition, you will ideally be able to demonstrate**:
- Strong critical thinking and problem-solving skills.
- Strong presentation and communication skills
- Proven experience in a Service Desk operation, managing level 1 & 2 support requests.
- Demonstrated customer focus bias with a track record for delivering service improvements.
- Excellent stakeholder relationship management skills, including the ability to interact, influence, and manage expectations.
- Sound technical knowledge in support of a Windows and macOS Operating Systems
- Experience working with Azure AD and Office 365
Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.
**Job Ref**: 06810-0012625801 - FH
