IT Service Desk Support Specialist

6 days ago


Melbourne, Victoria, Australia Milestone It Full time

About the Role:

Milestone IT is seeking an experienced IT Service Desk Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing Level 1 support to our clients over the phone.

Key Responsibilities:

  • Providing IT support over the phone to clients
  • Providing first-level support and logging tickets
  • Providing hands-on hardware and software support
  • Installing, moving, adding, and changing equipment and software
  • Maintenance of client networks
  • Performing proactive and reactive troubleshooting to identify potential problems

Requirements:

  • Detailed knowledge of ticketing systems
  • Detailed knowledge and experience of Windows 10 operating systems
  • Detailed knowledge and experience of Microsoft Office Suite
  • Detailed knowledge of Active Directory
  • Experience performing in a similar position

Desirable Skills:

  • Friendly and welcoming professional with good telephone manners
  • Well-presented, hardworking, and enjoys working in a team
  • Great written and verbal communication skills
  • Ability to work well independently and productively within a small team environment


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