Senior Service Desk Technician
2 months ago
We're seeking a skilled and experienced Senior Service Desk Technician to join our team at Kinetic IT. As a key member of our crew, you'll be responsible for delivering exceptional customer service and technical support to our diverse customer base.
Key Responsibilities- Provide high-level customer service through face-to-face and remote support
- Prioritize requests and document resolutions effectively
- Share knowledge and process improvements with the national team
- Work confidently under pressure and escalate issues as required
- Prior experience in an IT Service Desk/Customer Technical Support environment
- Ability to work in a 24/7 shifted environment
- Capacity to learn quickly and adapt to new processes
- Ability to work independently and within a team
- Full Australian working rights required
We're a market leader in delivering high-quality technology solutions to large public, private, and government organisations. As an Australian-owned company, we pride ourselves on delivering exceptional service and contributing positively to our industry and community.
The Kinetic IT Difference- Flexible working arrangements, paid parental leave, and other benefits tailored to your individual goals
- Regular fun company and social events
- Vendor Exam Support, ITIL V4 Training, and Communities of Practise groups
- Dedicated professional development reviews every 6 months
- An open and supportive culture where everyone has a voice
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