Service Desk Analyst

4 weeks ago


Melbourne Eastern Suburbs, Australia Robert Half Full time

Deliver excellent customer service whilst providing IT support to end-users in a professional setting.

**The Company**

***

**The Role**

Reporting to the Service Desk Manager, the Service Desk Analyst is responsible for providing IT support to various end-users in a collaborative, team-based environment.

Key responsibilities include:

- Administering the Microsoft 365 (M365) suite of products (Active Directory, Exchange Online, SharePoint Online, OneDrive, Teams)
- Supporting Windows operating systems
- Troubleshooting a range of software issues and undertaking software updates
- Delivering exceptional technical support and operate within specific SLA's
- Providing excellent customer service to the user-base.

**Your Profile**

You will have demonstrable experience in a Service Desk or IT Support role within a busy or enterprise scale environment with a strong customer focus. Experience supporting the following is critical:

- Active Directory
- Exchange
- MDM solutions (InTune, Jamf, SCCM)
- Microsoft Office and Windows operating systems
- MS Teams

In addition to your technical skills the role requires excellent communication skills and the ability to prioritise your work.

Relevant tertiary qualifications and Microsoft and ITIL Foundation certifications would be an advantage.

***

**Job Reference No: 06810-0012755352**:


  • Service Desk Analyst

    4 weeks ago


    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...


  • Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...


  • Melbourne, Australia Technology People Australia Full time

    Service Desk Analyst - Contract - 6 Months - $300-400 Per Day My client is looking for a Service Desk Analyst to join a busy service desk. Key Skills: - Excellent communication experience - Service Now experience - Ability to have a high first fix rate - Must be able to demonstrate professionalism This role is 6 months and will be hybrid for the right...

  • Service Desk Analyst

    3 weeks ago


    Sydney Western Suburbs, Australia HAYS Full time

    Service Desk Analyst - 12-month contract - $45 + super ph - Richmond Your new company This government client is looking for 2 Service Desk Analysts to come and join the team in Richmond Sydney. This will be a 12-month contract with the potential to extend. You will need an Australian driving licence and a commitment to fulfil the 12-month position. There...


  • Sydney Western Suburbs, Australia HAYS Full time

    Government Organisation - Service Desk Analyst - 3 Month Contract with Potential for Extension **Your new company** This Local Government Organisation is looking for a Service Desk Analyst to join their service desk team in a 3 month contract. The organisation is located in Bankstown area. You will have the opportunity to work as a part of a government...

  • Service Desk Analyst

    2 weeks ago


    Sydney Western Suburbs, Australia HAYS Full time

    Service Desk Analyst - 12 month contract - WFH **Your new company** *** This state government organisation is currently looking for Service Desk Analysts to join their IT support team in a full time 12 month contract. This organisation is located in Sydney CBD area but you will have the opportunity to WFH. You will have the opportunity to work as a part of...

  • Service Desk Analyst

    4 weeks ago


    Sydney Western Suburbs, Australia HAYS Full time

    State Government Organisation - 12 Month Contract with Potential for Extension - Parramatta Location **Your new company** *** This State Government Organisation is currently looking for an experienced Service Desk Analyst to join their Service Desk Team in a year contract. This organisation is located in Parramatta area. You will have the opportunity to...


  • Melbourne, Australia Fujitsu Full time

    About the job Service Desk Analyst **Service Desk Analyst** **Melbourne location** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to...

  • Service Desk Analyst

    4 weeks ago


    Sydney Western Suburbs, Australia HAYS Full time

    Service Desk Analyst - Government Organisation - 6 Month Contract with Potential for Extension **Your new company** *** This Local Government Organisation is looking for a Senior Service Desk Officer to join their service desk team in a 10 month contract. The organisation is located in Botany area. You will have the opportunity to work as a part of a...


  • Melbourne Northern Suburbs, Australia HAYS Full time

    IT Service Desk Analyst job available | North-West | Permanent North-West | Permanent | Immediate start **Your new company** A growing Managed Service Provider in Melbourne’s North-West requires a Service Desk Analyst for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering...

  • IT Service Desk

    4 weeks ago


    Melbourne Eastern Suburbs, Australia Robert Half Full time

    Robert Half is recruiting for a Service Desk Support Analyst to join a well-known market leading education provider. **The Company** Our client is a well-known education provider in Melbourne that has been providing education to Prep to Year 12's for over 90 years. *** **The Role** **Key Responsibilities include**: - Provide level 1 & 2 technical...


  • Melbourne, Australia Granite Consulting Australia Full time

    The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient and effective way. Essential: - Minimum of 2-3 years’ experience in an IT support/helpdesk/service...


  • Melbourne, Australia Fujitsu Full time

    About the job Service Desk Analyst **Service Desk Analyst** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society...


  • Melbourne, Australia Granite Consulting Full time

    Amazing culture - Melbourne based with some regional travel - Focus on high level stakeholder service The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient...

  • Service Desk Analyst

    4 weeks ago


    Melbourne, Australia Technology People Australia Full time

    **Service Desk Analyst** - South Melbourne - Outstanding leader - $61k - $65k + super + on call allowance **About the company** Technology People have partnered with a leading supplier of media and communications in Australia. With almost 100 radio stations under the brand alongside over 90 free to air TV signals, this business impacts over 10% of the...


  • Melbourne Northern Suburbs, Australia HAYS Full time

    Experienced Service Desk Analyst | L1 & L2 | MSP | Up to $90,000k + Super | Northern Suburbs 2nd Level Technical Support - Large client base and latest technology support - Supportive culture with training and collaborative team - Permanent role with competitive salary on offer IT Technical Support Analyst job available at growing MSP | North-West |...

  • Service Desk Analyst

    2 weeks ago


    Sydney Western Suburbs, Australia HAYS Full time

    Service Desk Analyst - $45+per hour - 6-month contract - Katoomba location **Your new company** *** This organisation is based in Katoomba in the Blue mountains and is currently seeking two IT service desk analysts to join the helpdesk team. You will be one of the key support points providing on-call and remote support. This is in a 6- month contract to...

  • Service Desk Analyst

    4 weeks ago


    Melbourne Northern Suburbs, Australia HAYS Full time

    MSP Experience | Service Desk Analyst | Technology | North-West Melbourne | Level 1 & 2 Support | **Your new company** A rapidly growing Managed Service Provider located in Melbourne’s North-West requires a Technical Support Analyst for a permanent vacancy commencing immediately. **Your new role** In this exciting new role, you will be: - Providing 2nd...


  • Melbourne, Australia Granite Consulting Full time

    Amazing culture - Melbourne based with some regional travel - Focus on high level stakeholder service The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient...

  • Service Desk Analyst

    4 weeks ago


    Sydney Western Suburbs, Australia HAYS Full time

    Service Desk Analyst | Permanent Position | Western Sydney **Your new company** An exciting new opportunity is available for a Service Desk Analyst for a Global Leader in Insulation and Building solutions. This is a permanent opportunity located in Western Sydney. **Your new role** You will be responsible for providing 1st & 2nd Line break/fix support to...