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Senior Service Desk Technician

2 months ago

Melbourne, Victoria, Australia Kinetic IT Full time
About the Opportunity

We're seeking a skilled and experienced Senior Service Desk Technician to join our team at Kinetic IT. As a key member of our crew, you'll play a vital role in delivering exceptional customer service and technical support to our diverse customer base.

Key Responsibilities
  • Provide high-level customer service through face-to-face and remote support
  • Prioritize requests and resolve issues efficiently, with strong documentation skills
  • Share knowledge and process improvements with the wider national team
  • Work confidently under pressure, escalating issues to cross-functional teams as needed
Requirements
  • Prior experience in an IT Service Desk/Customer Technical Support environment
  • Ability to work in a 24/7 shifted environment
  • Quick learning and adaptability to new processes
  • Ability to work independently and within a team
  • Full Australian working rights required
About Kinetic IT

We're a market leader in delivering high-quality technology solutions to large public, private, and government organisations. As an Australian-owned company, we pride ourselves on exceptional service, community involvement, and employee development. Our crew of 1,400+ individuals come to work every day to be challenged, grow, and be part of something bigger.

The Kinetic IT Difference
  • Flexible working arrangements, paid parental leave, and other benefits tailored to your goals
  • Regular company and social events, including Sundowner, Family Fun Day, and End of Year Party
  • Vendor Exam Support, ITIL V4 Training, and Communities of Practice groups
  • Dedicated professional development reviews every 6 months, with monthly follow-ups
  • An open and supportive culture where everyone has a voice

Check out more at our website. If you're interested, click on the SEEK 'Apply Now' button or contact our career account on and quote: WWREQ.