Client Support Specialist

6 months ago

Hawthorn, Australia Compass Education Full time

**Come shape the future of education with us.**

We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.

Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for education technology. After months of white-boarding and long days spent writing thousands of lines of code, Compass 1.0 came to life in 2009 in Lucas’ parents' garage.

Fast forward a decade - it’s no longer just John and Lucas eating sandwiches at the lunch table. Our school management ecosystem is now used in more than 2,000 schools across Australia and beyond. We’re joined by over 200 members of the Compass team, delivering smart school management solutions around the world.

**What we’re looking for**

We are now looking for an enthusiastic person to join our established AU Support team. At Compass, great support is at the heart of our market-leading customer service, and so you will be a key part of a dynamic and fast-growing team. We will want you to be able to demonstrate enthusiasm and understanding of both software and working with schools. We’re also looking for people who celebrate diversity and thrive in a collaborative environment.

**What you’ll do**:
You will join the Compass AU Support function, working with the Support Manager, Support Team Leads & Support Specialists, to ensure that our schools are provided with the service they need to get the most out of the Compass platform.

**Specifically, you will**:

- Provide solutions to schools by responding to their requests and solving their problems as they arise.
- Work closely with the sales, product, and engineering teams to escalate customer inquiries as required.
- Draft and maintain knowledge base resources such as help articles and videos relating to all parts of the Compass platform.

**Requirements**:
**About You**

We are after people who have a passion for creativity and problem-solving. Our clients are constantly giving us new challenges to work through and resolve so excellent customer service skills are a must.
- Demonstrate a service-oriented approach, enthusiastic, motivated, positive attitude, good initiative, and a self-starter
- Strong verbal and written communication skills
- Strong attention to detail and ability to see tasks through to conclusion

**Benefits**

**What’s in it for you?**
- Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
- Flexible working culture - hybrid working environment
- Professional development opportunities & funding
- Parental Leave Program for both primary and secondary carers
- 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, live chat and phone support
- Team monthly social events and weekly free lunches

**It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.**

**Prior To Commencing Employment, You Require**:

- A valid Employee Working With Children Check
- A satisfactory National Police Check
- Verification of unrestricted work rights in Australia, e.g., citizenship, passport, or birth certificate

  • Disability Care Specialist

    4 weeks ago

    Hawthorn, South Australia Melba Support Services Full time

    Melba Support Services is a well-established not-for-profit organisation providing disability support services for nearly five decades.We have a collaborative team of over 1400 employees dedicated to working together in a respectful, flexible environment that allows you to bring your full self to work each day.We are seeking female Disability Care...

  • Complex Care Support Worker

    7 months ago

    Hawthorn, Australia Jaeman Support Services Full time

    **About Us** Jaeman support services are a provider of professional support staff that help in providing our clients with the ability to choose how they are supported, enabling them to live their life to the fullest and as they choose. Through our dedicated support staff, community-based engagement, and in house activity focused team, we aim to support our...

  • Support Professional for Independent Living

    4 weeks ago

    Hawthorn, South Australia Melba Support Services Full time

    At Melba Support Services, we strive to provide exceptional support and care to individuals with disabilities. Our Independent Supported Accommodation (ISA) program is dedicated to empowering our clients to live independently, making their own choices, and engaging in activities that bring them joy.As a key member of our team, you will be responsible for...

  • Client Support

    6 months ago

    Hawthorn, Australia Inlogik Full time

    An exciting opportunity to join Inlogik, an established Australian born Software Company that develops Corporate Credit Card software solutions for organisations across over 30+ Countries. We recognise and award achievement, create a team environment where all employees are respected, connected, and can contribute. We provide a flexible and balanced work...

  • Disability Support Worker: Empathetic Caregiver

    4 weeks ago

    Hawthorn, South Australia Melba Support Services Full time

    About Melba Support ServicesMelba Support Services is a well-established, values-based organization that has been providing disability support services for nearly 50 years. Our mission is to empower individuals with disabilities to live independently and fulfill their potential.Job Title: Disability Support WorkerSalary Information:The estimated annual...

  • Disability Support Worker

    3 weeks ago

    Hawthorn, Australia Jaeman Support Services Full time

    **About Us** JaeMan Support is a dedicated provider of professional support staff, empowering our clients to live their lives to the fullest and make choices about how they are supported. Through our passionate team and community-focused initiatives, we emphasize positivity, dedication, and empowerment, helping our clients gain confidence and independence....

  • Disability Support Worker

    1 month ago

    Hawthorn, Australia AB Nurses Support Services Full time

    **DISABILITY SUPPORT WORKER** AB NURSES SUPPORT SERVICES Melbourne, VIC AB Nurses Support Services is seeking passionate Disability Support Workers to join the team. We are looking for competent, enthusiastic and reliable Support Workers who possess the right empathy, interpersonal skills and ethics to prioritise the care of our clients. We currently have...

  • Client Support Officer

    3 months ago

    Hawthorn, Australia Compass Education Full time

    **Come shape the future of education with us.** We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching. Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love...

  • Client Support Officer

    2 months ago

    Hawthorn, Australia Compass Education Full time

    Come shape the future of education with us.We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for...

  • Partner Support Specialist

    6 months ago

    Hawthorn, Australia HUB24 Group Full time

    myprosperity is a subsidiary of HUB24 Limited (ASX:HUB), a leading provider of integrated platforms, technology and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers and their clients. HUB24 delivers innovative product and technology solutions to empower better financial futures, together. Founded in 2011,...

  • Client Support Officer

    3 months ago

    Hawthorn, Australia Compass Education Full time

    **Come shape the future of education with us.** We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching. Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love...

  • Education Support Liaison

    1 month ago

    Hawthorn, South Australia Compass Education Full time

    Compass Education Support SpecialistCome shape the future of education with us at Compass Education. We believe that time spent in the classroom should be for learning and teaching. Our team is passionate about delivering exceptional customer service and is looking for a skilled support specialist to join them.The role of Compass Education Support Specialist...

  • Ecological Support Specialist

    1 month ago

    Hawthorn East, Victoria, Australia nrmjoEnvironmental jobs, NRM Full time

    About the Role:Nature Advisory Pty Ltd is a leading provider of specialist ecological consulting services in eastern Australia. We are currently seeking an experienced Ecological Support Specialist to join our team.This role will play a key support position for our team of professional staff, assisting management and field staff in project implementation...

  • Client Support Officer

    3 months ago

    Hawthorn, Australia Compass Education Full time

    Come shape the future of education with us.We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for...

  • Client Support Officer

    1 month ago

    Hawthorn, Australia Compass Education Full time

    Come shape the future of education with us.We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for...

  • Client Support Team Member

    1 month ago

    Hawthorn, South Australia Compass Education Full time

    Compass Education is a leading provider of smart school management solutions in Australia and beyond. We're looking for an experienced Client Support Officer to join our dynamic and fast-growing team.As a Level 2 Client Support Officer, you'll play a crucial role in providing comprehensive support to schools using our Compass platform. You'll work closely...

  • Client Support Officer

    1 month ago

    Hawthorn, Australia Compass Education Full time

    **Come shape the future of education with us.** We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching. Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love...

  • Application Support Specialist

    1 month ago

    Hawthorn, South Australia Cabrini Health Full time

    Critical Role in IT Applications SupportAs a Technical Specialist – Applications at Cabrini Health, you will play a vital role in ensuring the availability and quality of IT applications that support patient safety and care. Your expertise will be instrumental in managing releases, acting as a primary escalation point for technical application issues, and...

  • Procurement Support Specialist

    1 month ago

    Hawthorn, South Australia Scope Full time

    Job SummaryWe are seeking a highly skilled Procurement Support Specialist to join our procurement team. This is a 12-month opportunity to develop your skills and contribute to the success of our organization.Key Responsibilities:Liaise with customers and suppliers to provide purchasing support and resolve queries regarding purchasing and requisition...

  • Personal Care Support Specialist

    3 weeks ago

    Hawthorn, South Australia Uniting AgeWell Full time

    About the RoleWe are seeking a dedicated and compassionate Personal Care Support Specialist to join our team at Uniting AgeWell. As a key member of our multidisciplinary team, you will play a vital role in providing high-quality, person-centered care to residents in accordance with their individual needs and preferences.Key Responsibilities:Deliver...