Client Support Officer

1 week ago

Hawthorn, Australia Compass Education Full time

**Come shape the future of education with us.**

We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.

Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for education technology. After months of white-boarding and long days spent writing thousands of lines of code, Compass 1.0 came to life in 2009 in Lucas’ parents' garage.

Fast forward a decade - it’s no longer just John and Lucas eating sandwiches at the lunch table. Our school management ecosystem is now used in more than 2,000 schools across Australia and beyond. We’re joined by over 200 members of the Compass team, delivering smart school management solutions around the world.

**Our Values**

Remember how important values were for your school? It’s the same at Compass. Our values guide how and why we work.
- Work to Wow - Dynamic, enthusiastic, motivated: we aspire to break new ground. Guided by research, we constantly iterate and improve to deliver the best solution to meet the needs of our customers.
- Conquer the impossible - When we face challenges together, few problems are unsolvable. We play to each other’s strengths and work collaboratively to achieve our shared objectives.
- Be the School - Teachers and students, principals and admin staff, parents, and guardians: school communities make Compass. They are the reason we work tirelessly to make their lives easier and help them bring their school’s vision to life.
- Are Prepared, and Do it Yesterday - We plan and we prioritise but we are still agile and responsive. We work with passion and urgency, but we measure and consider variables, to deliver a high-quality solution. ‘Be Prepared’ is being ready, not reactive.

**About the Role**
- Provide product knowledge around the Compass platform
- Provide problem-solving solutions to schools
- Escalate customer inquiries to the appropriate team

**Requirements**:
**About You**

We are after people who have a passion for creativity and problem-solving. Our clients are constantly giving us new challenges to work through and resolve so excellent customer service skills are a must.
- Demonstrate a service-oriented approach, enthusiastic, motivated, positive attitude, good initiative, and a self-starter
- Strong verbal and written communication skills
- Strong attention to detail and ability to see tasks through to conclusion

**Benefits**

**What’s in it for you?**
- Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
- Flexible working culture - flexi-hours, hybrid working environment
- Professional development opportunities & funding
- Parental Leave Program for both primary and secondary carers
- 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, live chat and phone support
- Team monthly social events and weekly free lunches

**It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.**

**Prior To Commencing Employment, You Require**:

- A valid Employee Working With Children Check
- Verification of unrestricted work rights in Australia, e.g., citizenship, passport, or birth certificate

  • Client Support Officer

    2 weeks ago

    Hawthorn, Australia Compass Education Full time

    **Come shape the future of education with us.** We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching. Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love...

  • Client Success Officer

    1 day ago

    Hawthorn, Australia Scope (Aust) Full time

    **About Scope** Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term...

  • Client Liaison/intake Officer

    2 weeks ago

    Hawthorn, Australia True Hands Full time

    True Hands Home Care and Disability services is seeking to employ a bright, bubbly, competent and organized Client Liaison/Intake officer for our new Hawthorn Office. **About You**: Working independently with True Hands, with a primary focus on driving growth through new client referrals. Your dedication to engaging with the community allows you to actively...

  • Client Support

    3 days ago

    Hawthorn, Australia Inlogik Full time

    An exciting opportunity to join Inlogik, an established Australian born Software Company that develops Corporate Credit Card software solutions for organisations across over 30+ Countries. We recognise and award achievement, create a team environment where all employees are respected, connected, and can contribute. We provide a flexible and balanced work...

  • Client Service Officer

    4 days ago

    Hawthorn, Australia Demant Full time

    **WHO IS AUDIKA** - Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.- In Australia, Audika...

  • Support Worker

    3 days ago

    Hawthorn, Australia Jaeman Support Services Full time

    **About us** Our client is a registered NDIS provider supporting the participants of the National Disability Insurance Scheme. They provide care and assistance, be it getting out and about in the community, social events, recreational activities, or with household tasks. **Support Care Workers**: Two positions are available Monday role: 7 am - 9 pm 10...

  • Client Support

    2 days ago

    Hawthorn, Australia Inlogik Full time

    Inlogik is a Software Company that develops clean, user friendly Corporate Credit Card and Expense Management solutions. Our products are used extensively in Australia and in over 30+ Countries. This exciting position offers the successful Client Support & Test Analyst countless opportunities to learn and develop your technology skills while working on...

  • Complex Care Support Worker

    5 days ago

    Hawthorn, Australia Jaeman Support Services Full time

    **About Us** Jaeman support services are a provider of professional support staff that help in providing our clients with the ability to choose how they are supported, enabling them to live their life to the fullest and as they choose. Through our dedicated support staff, community-based engagement, and in house activity focused team, we aim to support our...

  • Client Engagement Co

    1 day ago

    Hawthorn, Australia Aeralife Full time

    **Client Engagement Co-ordinator** - Location - Hawthorn (Support Office) - Job Type - Permanent Full time - Job Position - Client Engagement Co-ordinator (Admissions Officer, Aged Care) - Position Close Date - 11 June 2025 **Client Engagement Co-ordinator (Admissions Officer, Aged Care)** Your warm, understanding, and professional nature will be...

  • Client Support Specialist

    1 day ago

    Hawthorn, Australia Compass Education Full time

    **Come shape the future of education with us.** We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching. Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love...