Client Support Officer

7 hours ago

Hawthorn, Australia Compass Education Full time

**Come shape the future of education with us.**

We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.

Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for education technology. After months of white-boarding and long days spent writing thousands of lines of code, Compass 1.0 came to life in 2009 in Lucas’ parents' garage.

Fast forward a decade - it’s no longer just John and Lucas eating sandwiches at the lunch table. Our school management ecosystem is now used in more than 2,000 schools across Australia and beyond. We’re joined by over 200 members of the Compass team, delivering smart school management solutions around the world.

**Our Values**

Remember how important values were for your school? It’s the same at Compass. Our values guide how and why we work.
- Work to Wow - Dynamic, enthusiastic, motivated: we aspire to break new ground. Guided by research, we constantly iterate and improve to deliver the best solution to meet the needs of our customers.
- Conquer the impossible - When we face challenges together, few problems are unsolvable. We play to each other’s strengths and work collaboratively to achieve our shared objectives.
- Be the School - Teachers and students, principals and admin staff, parents, and guardians: school communities make Compass. They are the reason we work tirelessly to make their lives easier and help them bring their school’s vision to life.
- Are Prepared, and Do it Yesterday - We plan and we prioritise but we are still agile and responsive. We work with passion and urgency, but we measure and consider variables, to deliver a high-quality solution. ‘Be Prepared’ is being ready, not reactive.

**About the Role**
- Provide product knowledge around the Compass platform
- Provide problem-solving solutions to schools
- Escalate customer inquiries to the appropriate team

**Requirements**:
**About You**

We are after people who have a passion for creativity and problem-solving. Our clients are constantly giving us new challenges to work through and resolve so excellent customer service skills are a must.
- Demonstrate a service-oriented approach, enthusiastic, motivated, positive attitude, good initiative, and a self-starter
- Strong verbal and written communication skills
- Strong attention to detail and ability to see tasks through to conclusion

**Benefits**

**What’s in it for you?**
- Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
- Flexible working culture - flexi-hours, hybrid working environment
- Professional development opportunities & funding
- Parental Leave Program for both primary and secondary carers
- 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, live chat and phone support
- Team monthly social events and weekly free lunches

**It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.**

**Prior To Commencing Employment, You Require**:

- A valid Employee Working With Children Check
- Verification of unrestricted work rights in Australia, e.g., citizenship, passport, or birth certificate

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