Client Support Officer

1 week ago


Hawthorn, Australia Compass Education Full time

**Come shape the future of education with us.**

We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.

Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for education technology. After months of white-boarding and long days spent writing thousands of lines of code, Compass 1.0 came to life in 2009 in Lucas’ parents' garage.

Fast forward a decade - it’s no longer just John and Lucas eating sandwiches at the lunch table. Our school management ecosystem is now used in more than 3,000 schools across Australia and beyond. We’re joined by over 260 members of the Compass team, delivering smart school management solutions around the world.

**Here’s why we need you**

We are looking for an enthusiastic person to join our established AU Support team. At Compass, great support is at the heart of our market-leading customer service, and so you will be a key part of a dynamic and fast-growing team.

**What you’ll do**:
You will join the Compass AU Support function in our Melbourne Office, working with the Support Manager & Support Supervisors. As a Level 2 Client Support Officer you will be responsible for providing comprehensive, thorough and accurate support to schools of all jurisdictions using Compass. You will be expected to have a sound understanding of modules and usage of Compass across multiple jurisdictions, and be able to pull from this to provide support.

**Specifically, you will**:

- Provide comprehensive and creative solutions to issues as they arise.
- Prioritise time and duties to respond to high priority and time sensitive requests.
- Assist L3 Officer’s with Enterprise and Independent school support.
- Conduct sessions with schools to provide support with module configuration.
- Work with the Product and Customer Success team for escalations and providing solutions as needed.

**Requirements**:
**About You**

We are looking for people who have a passion for creativity and problem-solving. Our clients are constantly giving us new challenges to work through and resolve so excellent customer service skills are a must. We’re also looking for people who celebrate diversity and thrive in a collaborative environment.

You will also:

- Demonstrate a service-oriented approach to helping customers
- Be enthusiastic & motivated, with a positive attitude and good initiative
- Have strong verbal and written communication skills
- Have strong attention to detail and ability to see tasks through to conclusion

**Benefits**

**What’s in it for you?**
- Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
- Learning & Development opportunities - we want you to grow and get the most out of your role
- Parental Leave Program for both primary and secondary carers
- 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support

**It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us.**

**Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.**
- Prior To Commencing Employment, You Require:_
- a valid Employee Working With Children Check
- a satisfactory National Police Check
- verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate



  • Hawthorn, South Australia Compass Education Full time $60,000 - $80,000 per year

    Come shape the future of education with us.We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for...


  • Hawthorn, South Australia Compass Education Full time $60,000 - $80,000 per year

    Come shape the future of education with us.We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for...


  • Hawthorn, Australia Indeed Disability Support Full time

    **Key Responsibilities**: - Provide personalized care and support to clients in line with their NDIS plans. - Assist with daily activities, including personal care, meal preparation, and household tasks. - Support clients in social and community participation. - Maintain clear and accurate progress notes and reports. - Follow established care plans and...


  • Hawthorn, Australia BSPACE Melbourne Full time

    National serviced office company located in Camberwell is recruiting a bright and vibrant Admin and Reception Wiz to join their client services team. An enthusiastic, outgoing and friendly person to meet and greet clients, manage multiple client boardroom bookings, and a professional phone manner is required. You must have outstanding communication and...


  • Hawthorn, Australia AB Nurses Support Services Full time

    **DISABILITY SUPPORT WORKER** AB NURSES SUPPORT SERVICES Melbourne, VIC AB Nurses Support Services is seeking passionate Disability Support Workers to join the team. We are looking for competent, enthusiastic and reliable Support Workers who possess the right empathy, interpersonal skills and ethics to prioritise the care of our clients. We currently have...


  • Hawthorn, Australia AB Nurses Support Services Full time

    **DISABILITY SUPPORT WORKER** AB NURSES SUPPORT SERVICES Melbourne, VIC AB Nurses Support Services is seeking passionate Disability Support Workers to join the team. We are looking for competent, enthusiastic and reliable Support Workers who possess the right empathy, interpersonal skills and ethics to prioritise the care of our clients. We currently have...

  • Project Officer

    1 day ago


    Hawthorn, Australia Inlogik Full time

    Inlogik a 25+ year young established organisation specialised in building highly used Corporate Credit Card Management Software. We it comes to expense management and corporate card management software. Having built a solid and loyal customer base across Australia and the region, we continue to strive for excellence and continue the growth. As the Project...


  • Hawthorn, Australia St Joseph's School Full time

    Home - Job Info - Education Support Employee **Role Description/Criteria** **Role Description** Applications are invited for an experienced Learning Support Officer to commence as soon as practicable. This is a a fixed term position. Hours are 9am - 3.30pm, 5 days per week. The successful applicant will have demonstrated commitment to Catholic Education...


  • Hawthorn, Australia The CareSide Full time

    **Position: Support Worker** **Location: Hawthorn, Vic** **About Us**: The CareSide is experiencing exciting growth and is currently seeking a dedicated Support Worker/Carer for our operations in Hawthorn, Vic. As a national leader in Home Care Packages, The CareSide operates from our head office in Perth, Western Australia, with remote offices across...


  • Hawthorn East, Australia Blue Cross Full time

    Flexible WFH options - Supportive, encouraging team - Work for an organisation that makes a difference every day As a leading aged care provider, BlueCross offers a wide range of flexible and responsive aged and community care services across metropolitan and regional Victoria. We promote **dignity, respect, choice, integrity, independence and engagement**...