Client Support

5 days ago

Hawthorn, Australia Inlogik Full time

An exciting opportunity to join Inlogik, an established Australian born Software Company that develops Corporate Credit Card software solutions for organisations across over 30+ Countries.

We recognise and award achievement, create a team environment where all employees are respected, connected, and can contribute. We provide a flexible and balanced work lifestyle with some additional perks that include but are not limited to:

- Hybrid working arrangements with access to an office environment for you to work from.
- A competitive remuneration package.
- A highly supportive and collaborative team environment.
- Access to Health and Wellbeing programs.
- Lunches, fruit and more.
- Salary sacrifice superannuation and Novated Car Lease options.
- Career Growth and Development program options.
- Plenty more.

Joining our Client Support team, who play a vital role within our Company as the first point of contact to ALL our customers. You will comfortable and confident to demonstrate exceptional customer service, effectively and efficiently addressing any technical support in a timely manner and has a passion with technology.

This is a full-time permanent role (Hybrid work arrangement - 2 days in the office and 3 days remote) where you will be involved in performing task that may include:

- Providing excellent customer support, including assisting with the configuration and troubleshooting of products.
- Pro-actively monitor the support ticketing management system and support in-box and respond to customer issues within agreed timeframes.
- Managing file and document transfer between Inlogik & Clients and remediate issues as required.
- Performing scheduled daily checks accurately and on time.
- Assisting with the management and troubleshoot day-to-day issues that arise with the delivery of Inlogik products to its customers.
- Investigating, reproduce and document issues report by clients
- Providing technical pre-sales, implementation and client management assistance to the Inlogik Sales Project and Account Managers.
- Deploying bespoke client deliverables to existing clients as requested.
- Actively participate and contribute to technology/process advancement in the Inlogik Group including review of product documentation/training material and provide feedback/recommendations for improvement to technical writers.
- Other tasks as required to assist with the QA & Testing and Development team.

To be successful in this role, you will have experience in:

- Knowledge with web programming languages either HTML, CSS or other.
- Troubleshooting and problem - solving experience.
- Experience / knowledge in writing MS -SQL queries and interacting with databases.
- Understanding of monitoring tools.
- Understanding of business intelligence reporting.
- Have strong written and spoken communication skills, with the ability to describe technical concepts simply to non-technical people.

  • Support Worker

    5 days ago

    Hawthorn, Australia Jaeman Support Services Full time

    **About us** Our client is a registered NDIS provider supporting the participants of the National Disability Insurance Scheme. They provide care and assistance, be it getting out and about in the community, social events, recreational activities, or with household tasks. **Support Care Workers**: Two positions are available Monday role: 7 am - 9 pm 10...

  • Complex Care Support Worker

    1 week ago

    Hawthorn, Australia Jaeman Support Services Full time

    **About Us** Jaeman support services are a provider of professional support staff that help in providing our clients with the ability to choose how they are supported, enabling them to live their life to the fullest and as they choose. Through our dedicated support staff, community-based engagement, and in house activity focused team, we aim to support our...

  • Client Support Specialist

    4 days ago

    Hawthorn, Australia Compass Education Full time

    **Come shape the future of education with us.** We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching. Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love...

  • Client Support Officer

    2 weeks ago

    Hawthorn, Australia Compass Education Full time

    **Come shape the future of education with us.** We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching. Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love...

  • Client Support

    4 days ago

    Hawthorn, Australia Inlogik Full time

    Inlogik is a Software Company that develops clean, user friendly Corporate Credit Card and Expense Management solutions. Our products are used extensively in Australia and in over 30+ Countries. This exciting position offers the successful Client Support & Test Analyst countless opportunities to learn and develop your technology skills while working on...

  • Client Success Officer

    4 days ago

    Hawthorn, Australia Scope (Aust) Full time

    **About Scope** Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term...

  • Customer Service

    18 hours ago

    Hawthorn, Australia Access Health and Community Full time

    A truly varied role with customer service and administration focus - $29.94 per hour plus super with generous Not for Profit salary packaging - Full time position, based across Ashburton, Hawthorn, Richmond & Doncaster **About Access Health and Community** With a history of 150 years and caring at our centre, our mission and commitment is to build...

  • Client Service Officer

    6 days ago

    Hawthorn, Australia Demant Full time

    **WHO IS AUDIKA** - Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.- In Australia, Audika...

  • Client Engagement Co

    4 days ago

    Hawthorn, Australia Aeralife Full time

    **Client Engagement Co-ordinator** - Location - Hawthorn (Support Office) - Job Type - Permanent Full time - Job Position - Client Engagement Co-ordinator (Admissions Officer, Aged Care) - Position Close Date - 11 June 2025 **Client Engagement Co-ordinator (Admissions Officer, Aged Care)** Your warm, understanding, and professional nature will be...

  • Client Liaison/intake Officer

    2 weeks ago

    Hawthorn, Australia True Hands Full time

    True Hands Home Care and Disability services is seeking to employ a bright, bubbly, competent and organized Client Liaison/Intake officer for our new Hawthorn Office. **About You**: Working independently with True Hands, with a primary focus on driving growth through new client referrals. Your dedication to engaging with the community allows you to actively...