Customer Experience Manager

2 weeks ago


Bondi, Australia Virgin Active Full time

Join an iconic brand built on a human touch with a playful side
- Lead a passionate experience team, with access to world class facilities at Bondi Westfield
- Free gym membership for your buddy, discounted PT + more benefits

**About us**:
There's never been a better time to join Virgin Active, we have the best talent, doing the best work of their lives with meaning. Our continuous focus on inspiring people to live an active life is what unites us and sets us apart in our vision to be the world's most loved exercise brand.

We are part of the Virgin group of companies worldwide and launched our Australian business in 2008 with one club, five studios and a dedicated team of just 50 people. Today, we have a team of nearly 1,000 people and we're building a collection of iconic locations in Sydney and Melbourne.

**The gig**:

- Lead the day-to-day delivery of the customer experience creating an environment where members and team members love spending time.
- Provide training on customer touchpoints in club and oversee the leaver experience.
- Coach, develop and motivate the Experience team to achieve agreed sales and saves targets.
- Ensure a flawless experience for each new member by providing a non-intimidating sign-up process and a thorough set-up so they don't incur any bumps in their first attendance.
- Ensure all interactions are warm, queries are answered and feedback handled effectively.
- Ensure every member has an exceptional leaving experience that is focused on providing relevant solutions and recommendations in order to increase save volumes.
- Partner with the Club Manager to negotiate major deals within guidelines, maintaining contact with key corporates and identifying and steering opportunities for further growth.
- Conduct presentations and coordinate the preparation of proposals for corporates.
- Report actual performance to budget, with variance analyses and revised projections.
- Advocate safety and ensure an overall safe environment for members and team members.
- Oversee relevant admin including processing cancellations, reconciliations and banking.
- Liaise with the HOD ("Head of Dept") team to assess, monitor and improve sales strategies and support the team where possible.

**All about you**:

- You have 2+ years of relevant sales or hospitality leadership experience, your first aid, flexibility to work a non-traditional schedule and can readily obtain a clear Working with Children Check (if required). You may also have experience within the fitness sector. A+ for you.
- You have aligned experience. You're an effective manager with strong leadership and motivational ability. You're comfortable with the entire sales cycle and thrive on exceeding performance targets. You may also have some corporate sector experience. A+ for you.
- You are people-focused. You get a kick out of delivering extraordinary customer experiences and seeing people kick sales targets out of the park. You're patient, level-headed, and cool under pressure. Teaching your sales team new techniques makes you feel warm and fuzzy inside.
- You are self-assured. You listen intently. You speak eloquently. You can explain just about anything to anyone and you're comfortable communicating at all levels. You're authentic when you express yourself. People trust your judgement.
- You are driven. You love coaching teams and can design strategies to get the best results. You have incredible persuasive ability and are a natural negotiator. You're comfortable managing your time and can be counted on to reach targets.
- You have a can-do approach. You think on your feet. You're cool with ambiguity and you roll with the punches when things change. You're motivated to find solutions and always consider the business impact. You easily move between tactical work and big picture work

**What you get from us**:

- One of the world's most recognised and exciting brands
- A culture that's all about inspiring people to live an active life
- A free membership for you to workout at our clubs (and one for your buddy after 12 months)
- Discounted personal training
- Special deals with our retail and service partners
- Paid parental leave to spend time with your new little human
- Regular personal and professional development
- Confidential 24-hour support via our employee assistance program
- Uniforms designed in partnership with Rec Gen
- Fun. It's part of our success. We prefer smiles to graphs. We like to be human rather than corporate.



  • Bondi Beach, Australia National Salon & Spa Recruitment Full time

    **MOB HAIR - Customer Experience Manager** **MOB HAIR** have a newly created position available for a **Customer Experience Manager** to join our team. - Competitive pay rates: $65,000 - $70,000 per annum + commissions. - We will pamper you with FREE Hair services & discounted products. - Full time role (39.5 hours per week) with guaranteed hours. - A...


  • Bondi, Australia Virgin Active Full time

    Achieve agreed sales targets by delivering extraordinary end-to-end customer experiences in club - Iconic brand inspiring our Bondi Westfield community to live an active life - Full time gig, free gym membership, discounted personal training, and more benefits There's never been a better time to join Virgin Active, we have the best talent, doing the best...


  • Bondi Junction, Australia The Travel Corporation AU Full time

    **The Role**: As a Customer Experience Lead, you will act as the voice of the customer to optimise journeys across all touchpoints for The Travel Corporation (TTC) Tour Brands - Contiki, Costsaver, Trafalgar, Insight Vacations and Luxury Gold. Reporting to the TTC Tour Brands Marketing Director, you will develop a deep understanding of our customers and...


  • Bondi Beach, Australia Harris Farm Markets Full time

    About Harris Farm MarketsWe are a dynamic fresh food retail business with a strong presence in NSW and QLD. Our family-owned and operated business has been delivering great quality food and good value to our customers for over 40 years.The RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Experience Ambassador....


  • Bondi Beach, Australia Aesop Full time

    About AesopAesop is a global retail organization that has been cultivating an inspiring and inclusive environment for over 35 years. We offer professional development and advancement opportunities to complement career goals and aspirations.Our ApproachWe take a meticulous approach to skin care, using only the most efficacious ingredients to create...


  • Bondi Junction, New South Wales, Australia Pottery Barn Full time

    Assistant Store Manager OpportunityWe are seeking a highly motivated and customer-focused Assistant Store Manager to join our team at Pottery Barn in Bondi Junction, Sydney. As a key member of our leadership team, you will be responsible for delivering exceptional customer service, leading a dynamic team, and driving sales growth.Key Responsibilities:Develop...


  • Bondi Junction, New South Wales, Australia Pottery Barn Full time

    Assistant Store Manager Opportunity at Pottery BarnWe are seeking a results-driven and customer-focused Assistant Store Manager to join our team at Pottery Barn in Bondi Junction, Sydney. As an Assistant Store Manager, you will play a key role in delivering exceptional customer service, leading a high-performing team, and driving sales growth.Key...


  • Bondi Junction, New South Wales, Australia Pottery Barn Full time

    Job Summary:We are seeking a highly motivated and experienced Assistant Store Manager to join our team at Pottery Barn in Bondi Junction, Sydney. As a key member of our store leadership team, you will be responsible for delivering exceptional customer service, leading a high-performing team, and driving sales growth.Key Responsibilities:Customer Service:...


  • Bondi, Australia The Removal brothers Full time

    **About Us**: The Removal Brothers is a leading removalist company, providing house moving, delivery services, and event transport logistics to more than 2,500 clients annually. We are seeking an experienced Customer Service Manager to lead our customer service team and ensure exceptional service delivery to our clients. **Key Responsibilities**: - Lead...

  • Sales Associate

    2 months ago


    Bondi Junction, New South Wales, Australia Pottery Barn Full time

    About the Role:We are seeking a highly skilled and enthusiastic Sales Associate to join our team at Pottery Barn Kids in Bondi Junction, Sydney. As a Sales Associate, you will be responsible for delivering exceptional customer service and creating a unique shopping experience for our clients.Key Responsibilities:Provide outstanding customer service by...


  • Bondi, Australia RentBetter Full time

    Self-managing your rental property used to be hard. But not anymore. In fact, a third of Australian landlords are managing their own properties, and that number is growing every day. Property Technology Group Pty Ltd trading as RentBetter is changing the way Australians find tenants and manage their property, and we are on a mission to inspire and equip...

  • Sales Associate

    3 days ago


    Bondi Junction, New South Wales, Australia Pottery Barn Full time

    We are seeking a Sales Associate to deliver exceptional customer service in our Pottery Barn Kids store in Bondi Junction, Sydney. As a Sales Associate, you will be responsible for providing a unique shopping experience through excellent customer service in a fast-paced, specialty retail environment.Key Responsibilities:Provide sincere, friendly, and...


  • Bondi Junction, New South Wales, Australia Pottery Barn Full time

    About the Role:We are seeking a highly skilled and enthusiastic Sales Associate to join our team at Pottery Barn in Bondi Junction. As a Sales Associate, you will be responsible for delivering exceptional customer service and creating a unique shopping experience for our clients.Key Responsibilities:Provide sincere, friendly, and energetic customer service...


  • Bondi Junction, New South Wales, Australia Pottery Barn Full time

    About the RoleWe are seeking a Sales Associate to join our team at Pottery Barn in Bondi Junction. As a Sales Associate, you will be responsible for delivering exceptional customer service and sales experience to our clients.Key ResponsibilitiesProvide outstanding customer service by greeting and assisting clients with their shopping needs.Efficiently...


  • Bondi Junction, New South Wales, Australia Pottery Barn Full time

    About the RoleWe are seeking a Sales Associate to join our team at Pottery Barn in Bondi Junction. As a Sales Associate, you will be responsible for delivering exceptional customer service and sales experience to our clients.Key ResponsibilitiesProvide outstanding customer service by greeting and assisting clients with their shopping needs.Efficiently...

  • Sales Associate

    2 months ago


    Bondi Junction, New South Wales, Australia Pottery Barn Full time

    About the Role:We are seeking a highly skilled and enthusiastic Sales Associate to join our team at Pottery Barn Kids in Bondi Junction, Sydney. As a Sales Associate, you will be responsible for delivering exceptional customer service and creating a unique shopping experience for our clients.Key Responsibilities:Provide outstanding customer service by...


  • Bondi Junction, New South Wales, Australia Pottery Barn Full time

    About the RoleWe are seeking a Sales Associate to join our team at Pottery Barn in Bondi Junction. As a Sales Associate, you will be responsible for delivering exceptional customer service and sales experience to our clients.Key ResponsibilitiesProvide outstanding customer service by greeting customers, answering questions, and resolving issues in a friendly...

  • Sales Associate

    7 days ago


    Bondi Junction, New South Wales, Australia Pottery Barn Full time

    We are seeking a skilled Sales Associate to deliver exceptional customer service in our Pottery Barn Kids store in Bondi Junction, Sydney.Key Responsibilities:Provide outstanding customer service by greeting customers, answering questions, and resolving issues in a friendly and professional manner.Assist customers with special services, including gift...


  • Bondi Junction, New South Wales, Australia Pottery Barn Full time

    At Pottery Barn, we're seeking a skilled Sales Associate to deliver exceptional customer experiences in our Bondi Junction store. As a Sales Associate, you'll be responsible for providing top-notch service, assisting customers with special services, and maintaining a thorough knowledge of our products.Key Responsibilities:Provide sincere, friendly, and...


  • Bondi Beach, Australia The Removal Brothers Full time

    About Us: The Removal Brothers is a leading removalist company, providing house moving, delivery services, and event transport logistics to more than 2,500 clients annually. We are seeking an experienced Customer Service Manager to lead our customer service team and ensure exceptional service delivery to our clients.Key Responsibilities: - Lead and manage...