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Medibank Customer Experience Specialist

1 month ago

Bondi Junction, New South Wales, Australia Medibank Private Limited Full time

At Medibank Private Limited, we strive to create the best health and wellbeing for all of Australia.

We are looking for a Sales and Customer Service Consultant to join our Bondi Junction store team.

This role involves bringing Medibank products and services to your local community, providing outstanding service to customers, and possessing a cross-set of skills and diversity to solve day-to-day problems.

You will be responsible for delivering results, adapting easily to new challenges, and pivoting quickly to ensure that customers are always front of mind.

The key magnets that drive our ambitions to help create autonomy and serve locally within our Geo teams encompass People, Trust, Customer, Growth, Value, and Health.

Job Requirements
  • You should be a multitasking super star with the ability to apply your knowledge across various channels including virtual messaging, face-to-face, and phone-based systems.
  • You must thrive on providing great service to the local community, growing and keeping your customer base is critically important.
  • Being self-motivated and results-focussed is part of your personal DNA.
  • You will possess strong diligence particularly when providing the right products and services to your customers, and you are always fastidious about interaction accuracy and the protection of your customers' privacy.
  • Your formidable team spirit makes you a truly supportive team player – someone willing to step outside your nominal role (and sometimes your comfort zone) to test ideas and support your peers...all with the ambition of serving the community better

Salary Information

Our estimated salary range for this position is between $50,000 and $70,000 per annum, depending on experience and qualifications.

Benefits

  • Flexible working arrangements to suit business requirements.
  • Growth opportunities through skills development, career pathways, and innovation within Medibank.
  • A supportive environment that values your well-being, encourages new ideas, and celebrates success.

About Medibank Private Limited

We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ individuals. We value diversity and inclusivity in our workplace.