Customer Experience Specialist

3 days ago


Bondi Beach, Australia Aesop Full time

About Aesop

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Aesop is a global retail organisation that has been carefully cultivating an inspiring and inclusive environment for over 35 years. Our employees are supported and encouraged to thrive, with professional development and advancement opportunities available to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations that stir the self and senses. We take the same meticulous approach during our recruitment process, seeking out considered and inspired individuals who bring out the best in themselves and others.

We aim to strike the right balance between people, planet, and profit, actively reducing our footprint on the planet that generously sustains us. This journey has led us to become a certified B Corp, demonstrating our commitment to building a more sustainable and inclusive society.

Job Overview

As a Retail Consultant, you will embody our desire to engage, listen, and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs, you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

Responsibilities

  • You will have experience operating within a customer service role or environment.
  • You will possess effective selling skills and the ability to drive commercial outcomes.
  • You will have a history of successfully participating in and contributing to a team.
  • You will demonstrate your ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all.
  • You will have an open mindset and deep curiosity, seeking to understand others, listen without judgment, and act on diverse perspectives.
  • You will possess strong communication and problem-solving skills.
  • Your working knowledge of skin care and skin care industry will be advantageous.
  • Your knowledge of hair care, body care, fragrance, and home categories will also be advantageous.

What's On Offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives, and encouraging deep connections with the local community through the Aesop Foundation, volunteering, and matched giving programs. Employee benefits include:

  • A generous product discount allowance and bi-annual complimentary product allocation.
  • A paid volunteering allowance for all employees.
  • A bonus opportunity based on personal and business performance.
  • A suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training, and study support opportunities.
  • Access to employee assistance programs, a complimentary subscription to Headspace mindfulness app, and summer wellness leave options.

Estimated Salary: $45,000 - $60,000 per annum



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