Customer Service Manager

2 weeks ago


Bondi Beach, Australia Dream Movers Pty Ltd. Full time

**Key Responsibilities**:

- **Policy and Program Development**:

- Develop, review, and implement customer service policies, programs, and procedures that enhance client relationships and improve the overall quality of moving services provided.
- **Team Leadership and Development**:

- Lead and mentor the customer service team, providing direction, feedback, and performance evaluations. Assist with recruiting, training, and developing team members to maintain a high level of service excellence.
- **Customer Experience Management**:

- Plan and execute follow-up services post-move to ensure customer satisfaction. Monitor the performance of services delivered and continuously seek ways to improve based on feedback and industry trends.
- **Cross-Department Collaboration**:

- Work closely with other Dream Movers teams, service agents, and customers to identify and respond to customer needs, ensuring smooth coordination between operations and customer service.
- **Process Improvement and Innovation**:

- Analyse customer feedback and service performance, identifying areas for improvement to enhance customer satisfaction, retention, and overall service quality.

**Qualifications and Skills**:

- Proven experience in a customer service management role, preferably within the moving or logistics industry.
- Strong leadership skills with the ability to motivate and manage a team.
- Excellent communication, organizational, and problem-solving abilities.
- Ability to develop and refine policies and procedures for improved service delivery.
- Customer-focused mindset with a commitment to continuous improvement.
- Portuguese-speaking skills are preferred to effectively communicate with internal teams that may not be fluent in English.

**Job Types**: Full-time, Permanent

Pay: $75,000.00 - $85,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

**Language**:

- Portuguese (preferred)

Licence/Certification:

- HR Licence (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 17/10/2024



  • Bondi Beach, Australia The Removal Brothers Full time

    About Us: The Removal Brothers is a leading removalist company, providing house moving, delivery services, and event transport logistics to more than 2,500 clients annually. We are seeking an experienced Customer Service Manager to lead our customer service team and ensure exceptional service delivery to our clients.Key Responsibilities: - Lead and manage...


  • Bondi Beach, Australia Bondi Dental Full time

    **Customer Service Manager - **Hadcar Investments Pty Ltd operating as Bondi Dental **Job type**: Full Time **Salary: $75,000 - $85,000** **Job Summary**: Bondi Dental is seeking a highly skilled Customer Service Manager to oversee the delivery of exceptional treatment and service in our dental clinic and optimise clinic operations. This role is crucial...


  • Bondi Beach, Australia The Removal Brothers Full time

    {"title": "Customer Service Manager", "subtitle": "Lead our customer service team and ensure exceptional service delivery to our clients.", "content": "About Us:The Removal Brothers is a leading removalist company, providing house moving, delivery services, and event transport logistics to over 2,500 clients annually.We are seeking an experienced Customer...


  • Bondi Beach, Australia The Removal Brothers Full time

    {"h1": "Customer Service Manager - The Removal Brothers", "p": "At The Removal Brothers, we're seeking an experienced Customer Service Manager to lead our customer service team and ensure exceptional service delivery to our clients. As a key member of our team, you'll be responsible for managing the customer service team, responding to client inquiries, and...


  • Bondi Beach, Australia Bondi Dental Full time

    We are looking for a motivated, vibrant and reliable team member who has a strong focus on customer service, organisation, communication and professionalism. We are a busy dental practice located in Bondi Beach in need of a customer service manager and office coordinator who can help with patient relations, accounts oversight and team management. **Job...


  • Bondi, Australia The Removal brothers Full time

    **About Us**: The Removal Brothers is a leading removalist company, providing house moving, delivery services, and event transport logistics to more than 2,500 clients annually. We are seeking an experienced Customer Service Manager to lead our customer service team and ensure exceptional service delivery to our clients. **Key Responsibilities**: - Lead...


  • Bondi Beach, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...


  • Bondi Beach, Australia National Salon & Spa Recruitment Full time

    **MOB HAIR - Customer Experience Manager** **MOB HAIR** have a newly created position available for a **Customer Experience Manager** to join our team. - Competitive pay rates: $65,000 - $70,000 per annum + commissions. - We will pamper you with FREE Hair services & discounted products. - Full time role (39.5 hours per week) with guaranteed hours. - A...

  • Customer Service

    3 days ago


    Bondi Beach, Australia CAROLOGY Full time

    **At CAROLOGY, our people are the key to our success.** To be successful in this role, you'll need to have high work standards, the ability to multi task and a great understanding of your work area. Working in a challenging, team focused and ever-changing environment our Office Assistant will be flexible, level-headed and highly organised. Great...


  • Bondi, Australia RentBetter Full time

    Self-managing your rental property used to be hard. But not anymore. In fact, a third of Australian landlords are managing their own properties, and that number is growing every day. Property Technology Group Pty Ltd trading as RentBetter is changing the way Australians find tenants and manage their property, and we are on a mission to inspire and equip...

  • Optical Dispenser

    4 weeks ago


    Bondi Beach, Australia Smart Vision Optometry Full time

    **High-end Retail Professional Full-time or Part-time** **Smart Vision Optometry - Bondi Beach, Mosman or both!** An amazing opportunity to be part of a growing boutique optometry practices located in Sydney's Bondi Beach and Mosman. Smart Vision Optometry are a global leader in vision wellness programs and sought after high-end fashion eyewear. No...


  • Bondi Beach, Australia Aesop Full time

    About AesopAesop is a global retail organization that has been cultivating an inspiring and inclusive environment for over 35 years. We offer professional development and advancement opportunities to complement career goals and aspirations.Our ApproachWe take a meticulous approach to skin care, using only the most efficacious ingredients to create...

  • Customer Service

    4 months ago


    Bondi Junction, Australia Talent Web Full time

    Career Growth Potential - B-Corp Certified Business - Bondi Junction Location This is a fantastic permanent opportunity to work for a pioneering and sustainable company that produces environmentally friendly products and holds its status as a Certified B-Corp at the heart of what it does. As the Customer Service Executive you will be managing a high volume...


  • Bondi, Australia Harris Farm Markets Full time

    About UsBecome part of a thriving fresh food retail enterprise renowned for its commitment to quality and value. Our team members take pride in their work, enjoy a supportive atmosphere, and have the chance to build a fulfilling career in a business that cherishes exceptional food. We offer flexible scheduling, as our stores operate seven days a week, along...


  • Bondi, Australia Harris Farm Markets Full time

    About UsBecome part of a thriving fresh food retail organization known for its exceptional quality and value. Our employee engagement surveys reveal that our team members take pride in their work, enjoy collaborating with colleagues, and have the chance to build a fulfilling career in a company that shares a passion for quality food. We provide flexible...


  • Bondi, Australia HCF Full time

    **About the Role** As a Customer Service Officer at HCF, you'll be the face of Australia's largest Not-For-Profit Health Fund! Your personal touch will help guide our members in making informed healthcare choices. This part-time position is based in our HCF Bondi Junction Branch. Hours will be spread Monday to Friday 10am-3pm, with optional Saturday...

  • Hotel Manager

    3 months ago


    Bondi Beach, Australia HMS Management Pty Ltd Full time

    HMS Management Pty Ltd Hotel Manager/Duty Manager Bondi Beach, NSW Management (Hospitality & Tourism) Full Time $76,000 per year Hotel Bondi is located at Bondi Beach in the Eastern Suburbs, it operates under the Maloney Hotel Group Banner. A Charming Boutique Accommodation Hotel with the local Pub located underneath, mixed with heritage charm amidst its...

  • Foh Manager

    4 months ago


    Bondi Beach, Australia 27 Blair Full time

    We are seeking an experienced and dynamic Full-Time Cafe Manager to oversee the daily operations of our licensed cafe located in Bondi, Australia. As the Cafe Manager, you will be responsible for ensuring the cafe's success by providing excellent customer service, maintaining a high standard of food and beverage offerings, and leading a team of passionate...


  • Bondi Junction, Australia Chandler Macleod Full time

    An innovative company in Bondi Junction is scaling up, not only here in Australia but globally across into the UK and US markets. An exciting opportunity has become available for a fulltime Customer Service Officer to join the team. The company culture is about having fun and working hard and to make each and every customer interaction genuine and helpful....


  • Bondi Beach, Australia Harris Farm Markets Full time

    About the RoleWe are seeking a skilled and customer-focused individual to join our team as a Self-Serve Checkout Supervisor at Harris Farm Market.Key ResponsibilitiesOversee self-checkout units to ensure seamless customer experiences.Assist customers with scanning, weighing, and paying for their items, providing prompt and friendly service.Anticipate and...