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Customer Experience Manager
2 weeks ago
**MOB HAIR - Customer Experience Manager**
**MOB HAIR** have a newly created position available for a **Customer Experience Manager** to join our team.
- Competitive pay rates: $65,000 - $70,000 per annum + commissions.
- We will pamper you with FREE Hair services & discounted products.
- Full time role (39.5 hours per week) with guaranteed hours.
- A rewarding role where you will be given so much support, and the opportunity to work within a fun, nurturing and welcoming team.
- Career progression opportunity into a leadership role in future if desired.
- Attend multiple fun social functions throughout the year (all paid for by us).
**WHO WE ARE SEEKING**
Ideally, you will have worked in the hair and beauty industries as a Salon Coordinator, however this is not essential. We’re seeking someone who is great with customer service and multitasking, thrives working in a busy environment, is polished and well-presented and is extremely organised. **You must have recent experience in a similar customer facing Receptionist / Coordinator / Business Admin / Office Manager role in a high-end business to be eligible to apply.**
**JOB SPECIFICS**
**Hours**:Full time - 39.5 hours per week.
- Monday, Tuesday, Wednesday, Thursday: 10am - 6.30pm
- Friday: 9am - 6pm
- Saturday: 8am - 3pm
**Rate of pay**: Generous above award pay rate: $65,000 - $70,000 per annum.
**Location**: Bondi Beach NSW (Free all-day nearby parking available, Bus stop at the front door).
**ABOUT US & ABOUT THE ROLE**
Mob Hair is the absolute Hair Mecca of Sydney. We are a high-end, well-established salon with a discerning clientele.
Your day will generally consist of greeting and catering to our guests, answering the phone, booking appointments, taking payments, ordering supplies and stock, a variety of admin tasks, co-ordinating our team, with any ad hoc duties as required to ensure the smooth running of the salon throughout the day. You will be ‘the face of the salon’, situated at our front desk. You will be coordinating the day for a team of 6 Stylists and 2 Apprentices. Our salon is extremely busy so you will need to be switched on, with a high attention to detail and a great ability to multitask.
If this sounds like you then we are very interested in meeting with you.
To apply, simply **press ‘Apply’** and **attach your Resume, along with a Cover Letter** detailing why you would be the perfect fit for this role. **Please note: applicants who do not submit a Cover Letter will not be considered.**
**Salary**: $65,000.00 - $70,000.00 per hour
Supplemental pay types:
- Commission
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