Store Leadership and Customer Experience Manager

4 days ago


Bondi Junction, New South Wales, Australia Pottery Barn Full time

We are seeking a results-driven Store Leadership and Customer Experience Manager to deliver exceptional customer service, lead an outstanding team, and inspire great performance in our Williams-Sonoma store in Bondi Junction, Sydney.

About the Role:

  • Identify opportunities, develop and execute strategies, and analyse daily, weekly, and monthly reports to achieve key performance indicators (KPIs).
  • Set daily, weekly, and monthly sales goals and support company promotions and sales events.
  • Cultivate a positive environment where all associates are treated fairly and with dignity, in accordance with our People-First Philosophy.
  • Coach and develop team members to drive individual and team performance and provide exceptional customer service to achieve world-class service standards.

Requirements:

  • A minimum of 2 years experience in retail, preferably in furniture.
  • Possess excellent communication, organisational, and leadership skills.
  • Ability to work independently and as part of a team to achieve results.
  • Strong analytical and problem-solving skills.

About Our Team:

  • We're a successful, global, fast-growing, data-driven company with an entrepreneurial vibe.
  • We offer competitive salaries and a generous discount on all Williams Sonoma Inc. brands.
  • We love to promote internally and offer many development opportunities through training, coaching, and cross-brand and cross-function career moves.

We estimate this role will be paid around AU$85,000 - AU$110,000 per annum based on industry standards and market conditions.



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