Customer Service Team Leader

7 days ago


Brisbane, Australia Rentokil Initial Full time

Your chance to join a market-leading, global organisation
- Work within a dynamic, supportive, and collaborative team environment
- Opportunities for growth and development

** Do you have a spark - do you have passion - do you have great positive energy? **
Rentokil Initial - Pest is currently in search of an experienced Customer Service Team Leader to join our fast-paced team based in Brisbane. We are looking for someone with excellent communication skills, the ability to prioritise, and to stick to deadlines but most of all, someone who is passionate about providing the best level of service to our customers and enjoys leading a great team for a great company to meet objectives.

The key objectives of this role are to maintain and increase Rentokil's Initial sales and customer services, handle customer complaints and inquiries, and provide outstanding customer service. The role also sees someone providing leadership, training, and development to the customer services team and implementing continuous improvement initiatives. We are looking for someone who will lead by example.
Rentokil Pest has been offering Pest solutions to businesses for over 50 years. We operate in all states of Australia employing passionate people to manage, maintain, and service our extensive customer network.

**What's in it for you**:

- A market-related salary plus great benefits
- The chance to work for a multi-national business offering excellent growth and development opportunities
- An experienced, supportive, and collaborative team environment

**The main duties for this role include**:

- On-going training, development, and coaching of the team to support high performance and ensure team members have a thorough understanding of their roles and responsibilities
- Monitor individual and team performance to build customer service capability and high-performance customer service outcomes
- Develop and support a positive team culture of continuous improvement
- Ensure delivery of excellent customer service through fast and accurate processing of Customer queries and coordinating with other departments to resolve customer enquiries
- Managing customer escalations and liaising with internal departments to resolve complaints
- Report on a daily basis activity and results
- Providing administrative and account support including month-end processes
- Previous experience with customer service in a leadership role
- Essential Experience in working and/or running a call center
- The ability to build long-term internal and external relationships
- Exceptional written & verbal communication skills
- Attention to detail and problem solving
- Intermediate Microsoft Office skills
- Time Management and Organisational Skills

If you are looking for an exciting role supporting a great team and the opportunity to advance your career with a global and reputable company, then this is the role for you APPLY NOW
Employee Testimonial
- “The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”
Renay Fagan
“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”
Matt Jones
"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."
Deb Morris



  • Brisbane, Australia Topdeck Travel Ltd Full time

    **Brand**:Global Touring **Position**:Customer Service Team Leader **Reporting to**:Global Customer Service Manager **Location Base**:Brisbane **Contract: F**ull Time. Salary + Bonus (based on sales targets & KPI’s) The Global Touring team inspires people through life-changing travel experiences. We’re a group touring company, and through our brands...


  • Brisbane, Queensland, Australia Topdeck Travel Ltd Full time

    Brand:Global TouringPosition:Customer Service Team LeaderReporting to:Global Customer Service ManagerLocation Base:BrisbaneContract: Full Time. Salary + Bonus (based on sales targets & KPI's)The Global Touring team inspires people through life-changing travel experiences. We're a group touring company, and through our brands Topdeck Travel and Back-Roads...


  • Brisbane, Australia Healthcare Professionals Group Full time

    **Benefits**: - Circa $85,000 + Super + 5% Bonus - Opportunity for career development - Hybrid working model, with staggered start time - Global medical device organisation **About the Company**: A renowned company that specialises in the production and distribution of medical devices. It is a national company with a strong presence in Brisbane. A globally...


  • Brisbane, Australia Agriculture and Fisheries Full time

    **As our Team Leader, Customer Services, you will**: - Manage and oversee the daily operation, workflow, resourcing, output and service delivery of your Service Delivery Supervisor teams in line with business goals, budgets and targets while building a high performance and resilient team. - Manage staff, physical and financial resources in accordance with...


  • Brisbane, Australia Rentokil Initial Full time

    Your chance to join a market-leading, global organisation Work within a dynamic, supportive, and collaborative team environment Opportunities for growth and development *** Do you have a spark - do you have passion - do you have great positive energy? ***Rentokil Initial - Pest is currently in search of an experienced Customer Service Team Leader to join...


  • Brisbane, Queensland, Australia Rentokil Initial Full time

    Your chance to join a market-leading, global organisation Work within a dynamic, supportive, and collaborative team environment Opportunities for growth and development *** Do you have a spark - do you have passion - do you have great positive energy? ***Rentokil Initial - Pest is currently in search of an experienced Customer Service Team Leader to join our...


  • Brisbane, Australia Rentokil Initial Full time

    Your chance to join a market-leading, global organisation Work within a dynamic, supportive, and collaborative team environment Opportunities for growth and development *** Do you have a spark - do you have passion - do you have great positive energy? ***Rentokil Initial - Pest is currently in search of an experienced Customer Service Team Leader to join...

  • Team Leader

    3 weeks ago


    Brisbane, Australia The Automotive Group Full time

    **Team Leader (Customer Service/Sales)** - **Great work/life balance with part time hours**: - **Brisbane and surrounds**: - **Part time position (Mon-Fri, 8am - 1pm) with all leave entitlements**: - **Fully maintained company vehicle, laptop & phone included!**: - **$30.00ph + super + generous monthly commission** The Automotive Group (TAG) are the...


  • Brisbane, Australia Hudson Australia Full time

    As a Team Leader for our growing remote Client & Contact Services team, you will play a pivotal role in managing a group of 5+ direct reports while contributing to the overall expansion and development of our organization. This full-time remote position is based in Brisbane. The role necessitates not only proficient team management but also the ability to...


  • Brisbane, Queensland, Australia Hudson Australia Full time

    As a Team Leader for our growing remote Client & Contact Services team, you will play a pivotal role in managing a group of 5+ direct reports while contributing to the overall expansion and development of our organization. This full-time remote position is based in Brisbane. The role necessitates not only proficient team management but also the ability to...


  • Brisbane, Australia National Ability Service Full time

    **About Us** National Ability Service is a rapidly growing Registered NDIS Provider, our purpose is to enhance the lives of our clients, assisting them to achieve their goals and improve their well-being. The client is at the centre of all we do, and through the delivery of caring, flexible, and effective support, we aim to be Australia’s most trusted...


  • Brisbane, Australia National Ability Service Full time

    **About Us** National Ability Service is a rapidly growing Registered NDIS Provider, our purpose is to enhance the lives of our clients, assisting them to achieve their goals and improve their well-being. The client is at the centre of all we do, and through the delivery of caring, flexible, and effective support, we aim to be Australia’s most trusted...

  • Team Leader

    3 weeks ago


    Brisbane, Australia Queensland Police Service Full time

    **The core capability requirements for this role are**: - Manage a Communications Centre team of AO4 Communications Room Operators to ensure a high level of customer service and effective resolution of issues is provided to customers in accordance with current standards and policies. - Ensure consistent service levels are maintained through effective...


  • Brisbane, Australia Cover-More Full time

    **Description**: Are you ready to grow your career in Insurance? Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as...


  • Brisbane, Queensland, Australia Cover-More Full time

    Description:Are you ready to grow your career in Insurance?Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many...


  • Brisbane, Australia Device Technologies Australia Full time

    **About us** **Since 1992, Device Technologies has been dedicated to improving patients’ lives through leading edge technology and services, **supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world. Over 30 years, Device Technologies has developed a reputation for the quality, dedicated service and...


  • Brisbane, Australia Sunwater Limited Full time

    Full Time**Location**: Brisbane**Job type**: Communications & Stakeholder Relations**Applications close**: 28 Feb 2024 E. Australia Standard Time **Customer Interactions Team Leader**: **What makes Sunwater an exceptional workplace?** We are dedicated to providing our employees with a dynamic and secure work atmosphere, accompanied by an array of...


  • Brisbane, Australia Redwolf + Rosch Full time

    Initial contract until April 2024 - Brisbane CBD location - Flexible work arrangements Our client is seeking an experienced Service Desk Team Leader with a strong background in customer experience, ITIL and an understanding of project management methodologies. As the Service Desk Team Leader, you will play a crucial role in ensuring exceptional customer...

  • Service Team Leader

    2 weeks ago


    Brisbane, Australia Austcorp Executive Full time

    Competitive salary package depending on level of experience. - Strong pipeline of projects - Exposure to various sectors with a well established company. The role of Service Team Leader will provide professional leadership and support to all internal/external stakeholders. To lead a team of valve and instruments technicians adhering to QA and safety...

  • Team Leader

    2 weeks ago


    Brisbane, Australia McMillan Shakespeare Full time

    RemServ is a leading provider of salary packaging administration services in Queensland and part of the McMillan Shakespeare Group (MMSG). We've offered salary packaging and novated leasing services for more than two decades, helping our customers to do more with their money. The main focus of the Client Establishment Team Leader is to successfully manage...