Team Leader, Member Services

1 month ago

Brisbane, Australia Australian Retirement Trust Full time

**Take hold of a monster opportunity and join our Member Services team as a Team Leader. If you’re a good fit for this role and live in Brisbane or Melbourne, we’d love you to apply.**

**Why join us?**
- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

**About the role**

We’re all about helping our members make the most of their superannuation, and while they go after their goals, you can too. As a **Team Leader** in Member Services, you will have the ability to help improve the financial wellbeing of our members through growing the capability of our people, your team.

Day to day, you'll:

- Coach team members one-on-one to deliver efficient and effective customer experiences
- Contributing to the Member Services leadership team to identify opportunities to improve our service to members
- Manage the risks which stem from working in a highly regulated environment through monitoring and supporting your frontline team
- Proactively driving the implementation of change initiatives for your team and supporting them through it

This role is permanent opportunity.

**About you**

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

- A proven track record of people leadership and operational leadership experience
- Experience in the call centre environment and strong understanding of how it operates including metrics and systems
- Ability to acquire knowledge and understanding of the superannuation, financial planning and related industries and relevant legislation
- Demonstrated experience motivating teams and uplifting team performance whilst also working with individuals one-one-one to improve performance or behaviour in performance management situations
- Excellent time management skills, with the ability to pivot when required
- A genuine passion for customer service and the ability to inspire and lead others to deliver outstanding customer experiences

**About us**

Our 2.3 million members trust us to take care of almost $300 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different. It’s why we're part of the Circle Back Initiative.

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