![Cover-More](https://media.trabajo.org/img/noimg.jpg)
Customer Service Team Leader
3 weeks ago
**Description**:
Are you ready to grow your career in Insurance?
Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs
As the world begins to travel again, we want to make sure we’re delivering an exceptional service for our customers, and we want you to be part of that journey.
So, what’s the job?
- You’ll lead, motivate, and coach a team of customer service representatives to achieve individual and team performance goals.
- You’ll drive and demonstrate team commitment towards delivering consistent, professional and proactive customer service
- You’ll coach, motivate and develop our Customer Service Representatives
- You’ll be responsible for the end-to-end management of the team, ensuring accurate and timely servicing of enquiries, refunds and existing Claims customers via phone, in line with Service Level agreements, as well as departmental processes and procedures
- You’ll provide ongoing feedback, support, and guidance to team members to enhance their skills and knowledge.
And what are we looking for?
- Minimum 2 years’ experience in a frontline leadership position, ideally in insurance or financial services industries
- Qualifications in leadership and/or frontline management (Certificate III/Diploma of Management or relevant degree)
- Strong understanding of customer service principles, best practices, and KPIs.
- Knowledge and understanding of customer service delivery practices and systems
- Background in contact centres, or a fast-paced, KPI driven culture
- Excellent communication and interpersonal skills.
- Problem-solving abilities and the capacity to make effective decisions under pressure.
- Proficiency in using customer service software, CRM systems, and other relevant tools.
- Strong organisational and time management skills.
So, why choose us?
We value optimism, caring, togetherness, reliability and determination.
**We have more than 1500 employees worldwide**: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.
Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business
Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you’re sick), volunteer leave and a comprehensive paid parental leave scheme.
Travel and work with us. We’ll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner. We also offer great discounts through our extensive travel partnerships so start planning for your next trip today
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
LI-Hybrid
-
Customer Service Team Leader
5 days ago
Brisbane, Australia Topdeck Travel Ltd Full time**Brand**:Global Touring **Position**:Customer Service Team Leader **Reporting to**:Global Customer Service Manager **Location Base**:Brisbane **Contract: F**ull Time. Salary + Bonus (based on sales targets & KPI’s) The Global Touring team inspires people through life-changing travel experiences. We’re a group touring company, and through our brands...
-
Customer Service Team Leader
1 week ago
Brisbane, Queensland, Australia Topdeck Travel Ltd Full timeBrand:Global TouringPosition:Customer Service Team LeaderReporting to:Global Customer Service ManagerLocation Base:BrisbaneContract: Full Time. Salary + Bonus (based on sales targets & KPI's)The Global Touring team inspires people through life-changing travel experiences. We're a group touring company, and through our brands Topdeck Travel and Back-Roads...
-
Customer Service Team Leader
3 weeks ago
Brisbane, Australia Healthcare Professionals Group Full time**Benefits**: - Circa $85,000 + Super + 5% Bonus - Opportunity for career development - Hybrid working model, with staggered start time - Global medical device organisation **About the Company**: A renowned company that specialises in the production and distribution of medical devices. It is a national company with a strong presence in Brisbane. A globally...
-
Customer Service Team Leader
1 week ago
Brisbane, Australia Rentokil Initial Full timeYour chance to join a market-leading, global organisation - Work within a dynamic, supportive, and collaborative team environment - Opportunities for growth and development ** Do you have a spark - do you have passion - do you have great positive energy? ** Rentokil Initial - Pest is currently in search of an experienced Customer Service Team Leader to join...
-
Team Leader, Customer Services
3 weeks ago
Brisbane, Australia Agriculture and Fisheries Full time**As our Team Leader, Customer Services, you will**: - Manage and oversee the daily operation, workflow, resourcing, output and service delivery of your Service Delivery Supervisor teams in line with business goals, budgets and targets while building a high performance and resilient team. - Manage staff, physical and financial resources in accordance with...
-
Customer Service Team Leader
1 month ago
Brisbane, Australia Rentokil Initial Full timeYour chance to join a market-leading, global organisation Work within a dynamic, supportive, and collaborative team environment Opportunities for growth and development *** Do you have a spark - do you have passion - do you have great positive energy? ***Rentokil Initial - Pest is currently in search of an experienced Customer Service Team Leader to join...
-
Customer Service Team Leader
2 weeks ago
Brisbane, Queensland, Australia Rentokil Initial Full timeYour chance to join a market-leading, global organisation Work within a dynamic, supportive, and collaborative team environment Opportunities for growth and development *** Do you have a spark - do you have passion - do you have great positive energy? ***Rentokil Initial - Pest is currently in search of an experienced Customer Service Team Leader to join our...
-
Customer Service Team Leader
4 weeks ago
Brisbane, Australia Rentokil Initial Full timeYour chance to join a market-leading, global organisation Work within a dynamic, supportive, and collaborative team environment Opportunities for growth and development *** Do you have a spark - do you have passion - do you have great positive energy? ***Rentokil Initial - Pest is currently in search of an experienced Customer Service Team Leader to join...
-
Team Leader
4 weeks ago
Brisbane, Australia The Automotive Group Full time**Team Leader (Customer Service/Sales)** - **Great work/life balance with part time hours**: - **Brisbane and surrounds**: - **Part time position (Mon-Fri, 8am - 1pm) with all leave entitlements**: - **Fully maintained company vehicle, laptop & phone included!**: - **$30.00ph + super + generous monthly commission** The Automotive Group (TAG) are the...
-
Customer Service Team Leader
4 weeks ago
Brisbane, Australia Hudson Australia Full timeAs a Team Leader for our growing remote Client & Contact Services team, you will play a pivotal role in managing a group of 5+ direct reports while contributing to the overall expansion and development of our organization. This full-time remote position is based in Brisbane. The role necessitates not only proficient team management but also the ability to...
-
Customer Service Team Leader
2 weeks ago
Brisbane, Queensland, Australia Hudson Australia Full timeAs a Team Leader for our growing remote Client & Contact Services team, you will play a pivotal role in managing a group of 5+ direct reports while contributing to the overall expansion and development of our organization. This full-time remote position is based in Brisbane. The role necessitates not only proficient team management but also the ability to...
-
Team Leader Support Coordinator
4 weeks ago
Brisbane, Australia National Ability Service Full time**About Us** National Ability Service is a rapidly growing Registered NDIS Provider, our purpose is to enhance the lives of our clients, assisting them to achieve their goals and improve their well-being. The client is at the centre of all we do, and through the delivery of caring, flexible, and effective support, we aim to be Australia’s most trusted...
-
Team Leader Support Coordinator
4 weeks ago
Brisbane, Australia National Ability Service Full time**About Us** National Ability Service is a rapidly growing Registered NDIS Provider, our purpose is to enhance the lives of our clients, assisting them to achieve their goals and improve their well-being. The client is at the centre of all we do, and through the delivery of caring, flexible, and effective support, we aim to be Australia’s most trusted...
-
Team Leader
3 weeks ago
Brisbane, Australia Queensland Police Service Full time**The core capability requirements for this role are**: - Manage a Communications Centre team of AO4 Communications Room Operators to ensure a high level of customer service and effective resolution of issues is provided to customers in accordance with current standards and policies. - Ensure consistent service levels are maintained through effective...
-
Customer Service Team Leader
2 weeks ago
Brisbane, Queensland, Australia Cover-More Full timeDescription:Are you ready to grow your career in Insurance?Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many...
-
Customer Interactions Team Leader
4 weeks ago
Brisbane, Australia Sunwater Limited Full timeFull Time**Location**: Brisbane**Job type**: Communications & Stakeholder Relations**Applications close**: 28 Feb 2024 E. Australia Standard Time **Customer Interactions Team Leader**: **What makes Sunwater an exceptional workplace?** We are dedicated to providing our employees with a dynamic and secure work atmosphere, accompanied by an array of...
-
Service Desk Team Leader
2 weeks ago
Brisbane, Australia Redwolf + Rosch Full timeInitial contract until April 2024 - Brisbane CBD location - Flexible work arrangements Our client is seeking an experienced Service Desk Team Leader with a strong background in customer experience, ITIL and an understanding of project management methodologies. As the Service Desk Team Leader, you will play a crucial role in ensuring exceptional customer...
-
Service Team Leader
3 weeks ago
Brisbane, Australia Austcorp Executive Full timeCompetitive salary package depending on level of experience. - Strong pipeline of projects - Exposure to various sectors with a well established company. The role of Service Team Leader will provide professional leadership and support to all internal/external stakeholders. To lead a team of valve and instruments technicians adhering to QA and safety...
-
Team Leader
3 weeks ago
Brisbane, Australia McMillan Shakespeare Full timeRemServ is a leading provider of salary packaging administration services in Queensland and part of the McMillan Shakespeare Group (MMSG). We've offered salary packaging and novated leasing services for more than two decades, helping our customers to do more with their money. The main focus of the Client Establishment Team Leader is to successfully manage...
-
Service Desk Team Leader
2 weeks ago
Brisbane, Australia TROOCOO Pty Ltd Full time10-month contract with potential 8-month extension. - Queensland State Government. - WFH flexibility. **Troocoo** Troocoo Government are currently aiding in the recruitment of an experienced Service Desk Team Leader to join a large QLD State Government Department. This is an initial contract engagement until April 2024 based in Brisbane, working...