Team Leader, Member Services

5 months ago

Brisbane, Australia Australian Retirement Trust Full time

**An exciting opportunity exists to join our Member Services team as a Team Leader.**

**This role will be based in Brisbane, looking after face to face teams across Brisbane and the Sunshine Coast**

**Why join us?**
- State of the art offices with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces to encourage a collaborative culture, our workspaces are something we are extremely proud of.
- A mature outlook on flexible work arrangements which allows you to truly balance work and life. A #hybrid work from home approach is embedded in our ways of working.
- We have excellent career progression and development opportunities; we are committed to continuous improvement and have exciting plans for our future.
- We have an incredible company culture where wellbeing of our employees is at the forefront of everything we do.

**About the role**

Every one of our team contributes to helping make our members’ world better. As a Team Leader in Member Services, you will have the ability to help improve the financial wellbeing of our members whilst growing the capability of our people, your team.

In this rewarding role, a regular day might include:

- Coaching team members one-on-one to deliver efficient and effective customer experiences
- Contributing to the Member Services leadership team to identify opportunities to improve our service to members
- Proactively driving the implementation of change initiatives for your team.

This role is available as a permanent opportunity.

**About you**

If this is the right role for you, your skills and qualifications may include:

- A proven track record of people leadership and operational leadership experience preferably in a face to face environment
- Ability to acquire knowledge and understanding of the superannuation, financial planning and related industries and relevant legislation
- Demonstrated experience motivating teams and uplifting team performance whilst also working with individuals one-one-one to improve performance or behaviour in performance management situations
- A genuine passion for customer service and the ability to inspire and lead others to deliver outstanding customer experiences
- Ability to travel between Brisbane and the Sunshine Coast

**About us**

As one of Australia’s largest superannuation funds, we proudly take care of over $260 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day. When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2.3 million members.

**How to apply**

We are a Circle Back Initiative Employer - we commit to respond to every applicant.

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