Customer Engagement Team Leader

5 months ago


Brisbane, Australia Spinal Life Australia Full time

Essential Services Business offering security of a permanent full-time role
- Strong administration & communication skills required - training provided
- Diverse role in a supportive team | Salary Packaging Options | Woolloongabba l

Customer Engagement Team Leader

Spinal Life Australia is a non-profit organisation that provides expert knowledge, specialist therapies and support tailored for people with spinal cord injuries and other physical disabilities. We're the largest provider of support services to people living with spinal cord injuries in Australia for over 60 years.

**What are we looking for?**

We are looking for someone who has superior attention to detail and amazing interpersonal skills. This role requires someone who is consistently accurate, has meticulous administrative skills and exceptional customer service.

As the first point of contact with Spinal Life Australia you will provide a professional, friendly and warm welcome to all visitors including members, clients, staff, health care professionals and community. As part of the Customer Engagement Team, you will be responsible for the effective day to day administration, monitoring and preparation of service agreements/quotes for our allied health services.

**What will I do?**

Staff Supervision & leadership
- Lead the team in the delivery of Customer engagement activities in the HLC (Healthy Living Center)
- Provide team members with supervision, coaching and mentoring as required

Customer Engagement Team:

- Facilitate the implementation of new business improvements that will increase potential for new and improved business practices and greater business opportunities
- Accurately manage bookings online and via telephone for allied health services
- Producing quotes for services for various different funding bodies
- Operate and process HICAPS, EFTPOS payments for allied health clients.
- Responsible for responding to enquires for new and existing services

**What's needed to be successful?**
- Experience working in a high volume medical or allied health practice.
- Previous experience in managing a team of staff
- Experience with quoting and funding processes
- High level of attention to detail, with the ability to work with speed and accuracy.
- Completion of a Receptionist course or equivalent relative on the job experience
- Experience and ability to manage extensive multiple moving and conflict deadlines.
- Understanding of various funding bodies would be an advantage.
- You will also need to complete the free online NDIS Worker Orientation Module

**Why do I want to work at Spinal Life Australia?**

This is your opportunity to really make a difference - in our team, in our organisation and in our clients' lives. By doing a great job, you'll will be making sure that our clients receive the support they need in an appropriate timeframe to help them live the life that they choose.
- Working in a team where you and your contribution is truly valued.
- We celebrate together and regularly with morning teas, BBQ lunches and afternoon snacks
- Salary packaging arrangements that can increase your take-home pay.
- Real work/life balance including accrued monthly days off and the ability to purchase extra leave.
- Staff Discount for Fitness Hub Membership - 7 days access
- Staff Discount on Therapies - Physio and EP's
- Convenient Woolloongabba location close to all public transport, and some good coffee shops.
- Casual Fridays

Please include a cover letter and resume when you apply.

For further information or a confidential discussion, call Cheryl Varghese, Talent Acquisition Specialist on 3435 3165



  • Brisbane, Australia IAS RECRUITMENT Full time

    Showcase your leadership and superannuation skills - $90K-$120K + Super - Career pathway opportunities **About the company**: Based just out of the Brisbane CBD, this company is an industry super fund with a proud history of supporting workers in the building industry. With a focus on delivering tailored solutions to members and assisting them in achieving...

  • Team Lead

    4 months ago


    Brisbane, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    Team Lead - Customer Engagement Team Lead - Customer Engagement Req ID: Department: National Business Centre Division: Australia Commercial Location: Brisbane .About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the...


  • Brisbane, Australia Queensland University of Technology Full time

    $98,334 to $107,565 - Fixed-term, full-time - Gardens Point (hybrid option available) - **Reference number: 24152a**: - **Term**: Fixed-term, full-time basis for twelve (12) months - **Remuneration**: $116,370 to $127,294 pa (HEW7) (inclusive of $98,334 to $107,565 salary pa, 17% superannuation and 17.5% recreation leave loading) - **Location**: Gardens...

  • Middle Leader

    1 month ago


    Brisbane, Queensland, Australia Catholic Education Dioceses of Cairns Full time

    About the RoleThe Middle Leader Engagement Year 7&8 is a key position within the Catholic Education Diocese of Cairns, responsible for improving student outcomes and creating a culture that promotes learning.This role focuses on the implementation of Tier 1 and 2 interventions to improve student attendance, behaviour, wellbeing, and engagement as part of the...


  • Brisbane, Australia Energy and Public Works Full time

    **Key responsibilities of this role include**: - Support the RHF Industry and Community Education (ICE) program to deliver strategic objectives for key audiences and realise RHF benefits. Provide high level advice to senior leaders and program staff on customer insights, issues and opportunities, and engagement practices consistent with IAP2 standards....


  • Brisbane, Australia Topdeck Travel Ltd Full time

    **Brand**:Global Touring **Position**:Customer Service Team Leader **Reporting to**:Global Customer Service Manager **Location Base**:Brisbane **Contract: F**ull Time. Salary + Bonus (based on sales targets & KPI’s) The Global Touring team inspires people through life-changing travel experiences. We’re a group touring company, and through our brands...


  • Brisbane, Australia Office of the Public Guardian Full time

    Key Responsibilities - Lead and coach a small team which delivers a range of internal and external communications, engagement services and stakeholder education activities. Develop, implement and evaluate complex communications and engagement strategies and plans to support the achievement of OPG's organisational goals. Provide expert strategic advice on...


  • Brisbane, Australia Bank of Queensland Full time

    **About the Role** The Customer Relations Team Leader is responsible for the fair, timely and compliant resolution of Internal Dispute Resolution (IDR) and External Dispute Resolution (EDR) complaints within Customer Relations at BOQ Group. They are responsible for the operational day to day running of the team and coaching Case Managers to ensure...


  • Brisbane, Queensland, Australia Queensland Government Full time

    Explore a rewarding opportunity with the Queensland Government as a Strategic Training and Engagement Leader. This role will enable you to make a significant impact on your community.About the RoleThis position is responsible for managing and reporting on the strategic training and engagement strategy for the State Valuation Service (SVS), ensuring alignment...


  • Brisbane, Australia Compare Club Full time

    Attractive base salary plus UNCAPPED commissions = $80K ++ earning potential - No Cold Calling required - you're simply re-engaging customers - Start on the 11th o March! Join a fast-growing company with a vibrant & inclusive culture! We're an industry leader in the comparison services industry offering attractive base salaries plus UNCAPPED commissions...


  • Brisbane, Australia Compare Club Full time

    Attractive base salary plus UNCAPPED commissions = $80K ++ earning potentia - No Cold Calling required - you're simply re-engaging customers - Start on the 15th of April! Join a fast-growing company with a vibrant & inclusive culture! We're an industry leader in the comparison services industry offering attractive base salaries plus UNCAPPED commissions...


  • Brisbane, Australia Compare Club Full time

    Attractive base salary plus UNCAPPED commissions = $80K ++ earning potential - No Cold Calling required - you're simply re-engaging customers - Start on the 13th of May! Join a fast-growing company with a vibrant & inclusive culture! We're an industry leader in the comparison services industry offering attractive base salaries plus UNCAPPED commissions...

  • Team Leader

    5 months ago


    Brisbane, Australia Programmed Full time

    **About The Opportunity** Programmed’s Facility Management department are currently seeking an experienced **Grounds Team Leader** to join our Team. This integral role will provide you with the opportunity to lead and develop a high performing team within a supportive and collaborative environment that will be required to care, maintain and develop...


  • Brisbane, Australia Powerlink Full time

    **At Powerlink, every possibility starts with you**: We believe life’s about possibilities. And so is the future. That’s why we need you. We’re working at the heart of Queensland’s energy transformation. Now more than ever, we need people who want to help us deliver a world-class energy future and ensure we continue to navigate through this once in...


  • Brisbane, Queensland, Australia Partners In Performance International Pty Ltd Full time

    About the RoleWe are seeking an experienced Consulting Manager to lead our engagements in the ANZ region.You will be responsible for leading a team of Senior Associates, Associates, and Business Analysts to ensure engagement delivery and collaboration with clients.Your key responsibilities will include:Leading business improvement, strategic sourcing,...

  • Team Leader

    6 months ago


    Brisbane, Australia Webhelp Full time

    **Customer Service/Support** **Location** - Brisbane, Australia*** Job Title: Team Leader **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center advisors. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. We are currently...


  • Brisbane, Australia Transport and Main Roads Full time

    About usThe Customer Solutions Unit of Translink designs, delivers, supports and promotes great passenger transport customer experiences. The Customer Engagement teams contribute to this purpose by directly engaging with Translink customers to facilitate efficient, effective customer service for the Taxi Subsidy Scheme and in managing customer feedback,...


  • Brisbane, Australia KE Select Full time

    **The Company** **The Benefits** - Work in a close knit team with a great culture - Free Parking - Option to Work From Home (WFH) 1 day per week - Australian Owned Company **The Role** Reporting to the CEO, we require a Customer Engagement Manager who has had industry experience in the Veterinary/Science/Healthcare sectors in Customer Service and has a...

  • Team Leader

    5 months ago


    Brisbane, Australia Eden Richie Recruitment Full time

    Eden Ritchie is seeking a Team Leader to lead and manage a small team responsible for the early resolution or investigation of complaints for electricity, gas and water consumers, retailers and distributors. The Team Leader also provides high level advice and conducts investigations into more complex disputes. - 4 months - Brisbane CBD **As the Team Leader,...


  • Brisbane, Australia Queensland University of Technology Full time

    $124,337 to $130,257 - Ongoing, full-time - Kelvin Grove (hybrid option available) **Who are we looking for?** We are seeking a Team Lead, Digital Engagement Platforms to join Digital Business Solution, Administrative Division. The Team Leader, Digital Engagement Platforms, plays a key role in the Student and Stakeholder Engagement (SSE) portfolio -...