Customer Service Coordinator

3 days ago


Brisbane Airport, Australia Team Global Express Full time
Job Description

We are seeking an experienced Customer Service Coordinator to join our team at Team Global Express. The successful candidate will be responsible for providing timely, accurate and thorough information in response to customer queries and escalations through inbound and outbound customer contact.

The ideal candidate will have a strong customer mindset to drive optimum customer service solutions. They must also be willing to dedicate their time to diagnosing freight issues in real time by inspecting and investigating freight throughout the Depot and speaking with numerous staff members on the floor.

This role will involve some manual handling, therefore the candidate must be able to complete a Pre Employment Medical in line with role requirements and Work Health & Safety. Strong organisational skills, excellent time management skills, and a high attention to detail are essential for this position.

A competitive salary of $65,000 per annum is offered for this role, plus opportunities for upskilling, training, mentoring and more to support your career development journey. Flexible work arrangements, including work from home, are also available.

About Us

Team Global Express is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We are committed to becoming an Environmental, Social, and Governance leader by 2030.

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.



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