Customer Service Team Leader

1 month ago


Brisbane, Queensland, Australia Drakes Supermarkets Full time
Unlock Your Potential at Drakes Supermarkets

Are you passionate about delivering exceptional customer service and leading a dynamic team? We're seeking a motivated Customer Service Assistant Manager to join our team at Drakes Supermarkets.

Key Responsibilities:

  • Lead a team of customer service professionals to achieve sales targets and deliver exceptional customer experiences.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with store managers to drive sales growth and achieve business objectives.
  • Coach and mentor team members to enhance their skills and performance.
  • Monitor and manage customer complaints and feedback to ensure resolution and improvement.

Requirements:

  • Proven experience in customer service leadership and team management.
  • Strong communication and interpersonal skills.
  • Ability to analyze data and develop insights to inform business decisions.
  • Results-driven and target-oriented with a focus on customer satisfaction.


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