Client Success Specialist
1 month ago
Are you passionate about delivering exceptional client experiences and excited to work in the dynamic cryptocurrency industry? Caleb & Brown, a leading global crypto brokerage, is seeking a motivated and client-focused individual to join our team as a **Client Success Specialist.** In this role, you'll support our global client base by ensuring seamless transactions, solving problems, and building lasting relationships.
**Responsibilities**
- Assist clients with inquiries, troubleshooting, and understanding our trading platform and operational processes.
- Collaborate with Senior Brokers, Associates, and internal teams to execute trades, deposits, and withdrawals.
- Monitor and facilitate client transactions to ensure a seamless experience.
- Handle and resolve unique or complex client cases in collaboration with cross-functional teams.
- Document and track customer interactions using tools like Zoom Phone, Intercom, Slack, Asana, and Salesforce.
- Triage internal support tickets and contribute to debugging product-related issues.
- Contribute to improving client support processes and delivering a 5-star service across all touchpoints.
- Build long-term relationships with clients, fostering trust and satisfaction.
**Requirements**:
- Excellent communication skills in written and verbal English.
- Strong problem-solving and analytical skills with attention to detail.
- Ability to multitask and thrive in a fast-paced environment.
- Empathy, patience, and a client-focused mindset.
- Proficiency with customer support tools such as Zoom Phone, Intercom, Slack, Asana, and Salesforce is preferred (training provided).
- Modest understanding of cryptocurrency markets and infrastructure is preferred but not mandatory.
**Preferred Skills/Qualifications**
- Prior experience in client-facing roles or customer support.
- Bachelor’s degree in business or equivalent experience.
- A positive attitude and flexibility to adapt to evolving business needs.
Join us at Caleb & Brown and play a key role in shaping the future of cryptocurrency
-
Client Relationship Manager
2 weeks ago
Melbourne, Victoria, Australia Client Full timeRole OverviewThe Client Director will be a key point of contact for our clients, driving successful relationships and results-driven teams.Key ResponsibilitiesDevelop strong communication strategies across all channelsManage client relationships and deliver high-quality outputsLead and collaborate with cross-functional teams to achieve business...
-
Melbourne, Victoria, Australia Client Full timeRole OverviewThe Client Director will be a key point of contact for our clients, developing strong communication strategies across all channels. This role drives and leads successful client relationships and results-driven teams, bringing together the right people to deliver high-quality outputs end-to-end.ResponsibilitiesManage client relationships and...
-
Client Success Specialist
2 weeks ago
Melbourne, Australia LiveHire Full timeAt LiveHire, we live and breathe our values. - Reach.Hire: Every day we push a little harder and reach a little ‘hire’ united in our vision to empower the flow of the world’s talent - Own it.Together: Achieving the unthinkable takes incredible focus and alignment, but when you own it together, anything is possible. - Open. Honestly: We fight for...
-
Client Success Specialist
7 months ago
Melbourne, Australia FCB Full time**What’s on offer in this role?** - High growth journey with leaders who are 100% supportive - Guaranteed career development as you make your mark - Recognised Employer of Choice; real sense of purpose, values-driven & ‘people first’ mindset **About the role** We currently have 6,000+ clients contracted to Citation HR (formerly known as HR Assured)...
-
Client Success and Sales Specialist
4 months ago
Melbourne, Australia Avant Full timeAbout Avant Avant is Australia’s largest doctor-owned mutual, we see the ever-increasing complexities our members face in running a successful practice every day. In response to these growing demands, we have developed an extensive suite of tailored products and services that all work together to make running a practice easier, safer and more efficient. We...
-
Customer Success Specialist
2 months ago
Melbourne, Australia TRAILD PTY LTD Full time**TRAILD: Who are we?** TRAILD is a high-growth SaaS company that Streamlines, Automates and Protects businesses from fraud, errors and mistakes. Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and Epicor to help clients make their AP process more efficient and secure. We have a rapidly...
-
Client Service Representative
1 week ago
Melbourne, Australia Melbourne Veterinary Specialist Centre Full time**Job Description**: **Part Time Client Services Representative Wanted!** - Based at Glen Waverley, and Essendon Fields on occasion - Part time role (20 - 30 hours per week) - Minimum 2 years Reception/Client Services experience essential - Experience within the veterinary or health industry highly regarded The Melbourne Veterinary Specialist Centre is a...
-
Client Success Manager
7 months ago
Melbourne, Australia Edrolo Full time**Client Success Manager**: **Summary**: Our Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and...
-
Client Success Manager
7 months ago
Melbourne, Australia Edrolo Full timeClient Success Manager Summary Our Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and...
-
Customer Success Specialist
7 months ago
Melbourne, Australia WorkJam, Inc. Full time**WorkJam**’s mission? To provide the best Digital Workplace for frontline and hourly workers. Through our industry-leading Digital Frontline Workplace platform, we are positively impacting the lives of millions of frontline employees worldwide, enabling them to achieve breakthrough productivity levels at companies of all sizes._ _We’re proud of our...
-
Customer Success Specialist
3 months ago
Melbourne, Australia Mable Full time**We’re powered by purpose** Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we’ve been helping our community live their kind of independence, and today we’re one of Australia's largest and fastest growing healthtech platforms. We have been recognised in...
-
Client Success Manager
7 months ago
Melbourne, Australia Edrolo Full timeSummary Our Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and training, checking in and...
-
Client Success Manager
3 weeks ago
Melbourne, Australia Edrolo Full time**Summary**: Our Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and training, checking in and...
-
Client Success Professional
3 weeks ago
Melbourne, Victoria, Australia Reward Gateway Full timeJob Description">We are looking for a highly motivated Client Success Professional to join our team. The successful candidate will have a proven track record of delivering exceptional client outcomes, with a focus on building long-term relationships and driving business growth.">Key Responsibilities">- Develop and execute customised engagement strategies to...
-
Client Engagement Specialist
11 hours ago
Melbourne, Victoria, Australia Eminence Talent Group Full timeAt Eminence Talent Group, we are seeking a skilled Client Engagement Specialist to join our team. This role is crucial in ensuring seamless onboarding experiences for our clients.We are looking for an individual who can lead the onboarding process, troubleshoot issues, and deliver exceptional customer satisfaction. The ideal candidate will have prior...
-
Client Success Manager
6 months ago
Melbourne, Australia ReadyTech Group Full time**About the role**: ReadyTech’s VETtrak Student Management Software has played a significant part in the Australian VET journey for 20+ years. In fact, many of our customers have been trusting our software and services to power their student management and compliance requirements from the very beginning. As a Client Success Manager you will develop...
-
Customer Success Specialist
1 week ago
Melbourne, Australia Wolters Kluwer Full timeJob Summary The Customer Success Specialist will develop an understanding of business, financials, products/services and the market within multiple job families under the Sales job family group. Plans, organizes, implements sales activities to achieve defined revenue goals. Maintains existing customer base. Develops new business within assigned region....
-
Client Acquisition Specialist
3 weeks ago
Melbourne, Victoria, Australia Marsh McLennan Full timeAchieve Success as a Client Acquisition SpecialistThis challenging yet rewarding role at Marsh McLennan will give you the opportunity to drive business growth objectives by developing new business and retaining existing clients in the Strata team. With our commitment to professional development, you'll be supported every step of the way.The job description...
-
Client Relationship Specialist
3 weeks ago
Melbourne, Victoria, Australia Marsh McLennan Full timeAbout UsWe are a leading global professional services firm providing advice and solutions to clients in over 130 countries. Our team at Marsh McLennan in Melbourne is dedicated to delivering exceptional client service and building strong relationships with our clients and partners.Job ResponsibilitiesAs a Client Relationship Specialist, you will be...
-
Customer Success Specialist
2 weeks ago
Melbourne, Australia Operations Feedback Systems Full timeCustomer Success Team- . - HybridWe’re looking for a highly driven Customer Success Specialist who can use their analytical skills to problem-solve and identify opportunities that help our customers reach their goals. **About OFS**: Great outcomes come from great teams. At OFS we believe a foundation of trust, empathy and empowerment builds great...