Client Success Professional

3 weeks ago


Melbourne, Victoria, Australia Reward Gateway Full time

Job Description

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We are looking for a highly motivated Client Success Professional to join our team. The successful candidate will have a proven track record of delivering exceptional client outcomes, with a focus on building long-term relationships and driving business growth.

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Key Responsibilities

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- Develop and execute customised engagement strategies to drive client adoption and satisfaction.
- Collaborate with cross-functional teams to identify and pursue new business opportunities.
- Build and maintain strong relationships with senior stakeholders, including CEOs, CFOs, and HR Directors.
- Provide expert advice on how to maximise the value of our solutions, ensuring clients achieve their desired outcomes.
- Analyse client feedback and sentiment, using this insight to inform product development and improvement initiatives.

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Requirements

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- Minimum 3 years of experience in a similar role, preferably in the tech industry.
- Proven track record of delivering exceptional client outcomes, with a focus on building long-term relationships and driving business growth.
- Strong understanding of the Australian market and regulatory environment.
- Excellent communication and interpersonal skills, with the ability to build rapport with senior stakeholders.

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Salary & Benefits

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The successful candidate can expect a competitive salary (AUD $110,000 - AUD $130,000 per annum), plus a comprehensive benefits package including a flexible vacation plan, wellbeing allowance, and employee discounts.



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