Client Success Manager

3 weeks ago

Melbourne, Australia Edrolo Full time

Summary

Our Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and training, checking in and maintaining good usage, and confirming their intention to renew their subscriptions at the end of the school year.

Summary of responsibilities
- Own overall relationship with assigned client schools to drive best practices, which includes;
- Providing high levels of customer satisfaction
- Managing school on-boarding and the implementation process to ensure clients are set up for success
- Facilitating teacher and student professional development sessions and workshops
- Meeting annual retention targets
- Provide data and analysis to school executive teams to demonstrate Edrolo’s impact
- Innovate new ways to engage with clients to maximise their usage and engagement with Edrolo
- Proactively and reactively liaise with key school contacts and teachers, ensuring all school engagement and information is recorded in our CRM database
- Analyse and maintain school engagement metrics to identify risks and opportunities in client portfolio, identifying and building churn mitigation strategies
- Collaborate effectively with other teams across the company including our broader Client, Platform, Client Support, Marketing and Content Production Teams to provide the critical voice of customer feedback, identify areas for improvement, and share best practices from your Client portfolio
- Help ensure the safety of our workplace by following all Workplace Health and Safety policies and guidelines
- Other responsibilities as deemed appropriate from time to time.

Required skills and attributes
- Proven experience as a Customer Success Manager or similar role
- Ability to pivot and differentiate strategies according to individual client needs and requests
- Customer-first mindset
- Strong influencing and rapport-building skills
- Strong verbal and written communication skills
- Action-oriented and goal-driven
- Strong prioritisation and organisational skills, with the ability to adjust priorities
- Proactive and self-motivated
- Growth mindset and orientation towards continuous improvement and learning
- SaaS experience preferred

Classification

This role is classified as award-free. This classification may be varied as appropriate.

Variability

The responsibilities outlined and work standards referenced within this Position Description may vary in line with changing business and operational requirements.

  • Client Success Manager

    4 weeks ago

    Melbourne, Australia Edrolo Full time

    Client Success Manager Summary Our Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and...

  • Client Success Manager

    4 weeks ago

    Melbourne, Australia Edrolo Full time

    **Client Success Manager**: **Summary**: Our Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and...

  • Client Success Manager

    1 week ago

    Melbourne, Victoria, Australia Edrolo Full time

    Client Success ManagerSummaryOur Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and training,...

  • Client Success Manager

    4 weeks ago

    Melbourne, Australia ReadyTech Group Full time

    **About the role**: ReadyTech’s VETtrak Student Management Software has played a significant part in the Australian VET journey for 20+ years. In fact, many of our customers have been trusting our software and services to power their student management and compliance requirements from the very beginning. As a Client Success Manager you will develop...

  • Client Success Manager

    1 week ago

    Melbourne, Victoria, Australia Anton Murray Consulting Full time

    Melbourne- Asset Management- PermanentOur client provides a white label technology platform that can be utilised by third party capital raisers to facilitate investor aggregation and provide administration services across the full lifecycle of their investment.They're a rapidly growing organization with a vision to make alternative assets more accessible to...

  • Client Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Anton Murray Consulting Full time

    MelbourneAsset ManagementPermanentOur client provides a white label technology platform that can be utilised by third party capital raisers to facilitate investor aggregation and provide administration services across the full lifecycle of their investment.They're a rapidly growing organization with a vision to make alternative assets more accessible to...

  • Client Success Manager

    3 days ago

    Melbourne, Australia Edrolo Full time

    Client Success Manager Summary Our Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with...

  • Client Success Manager

    1 week ago

    Melbourne, Victoria, Australia ReadyTech Group Full time

    About the role:ReadyTech's VETtrak Student Management Software has played a significant part in the Australian VET journey for 20+ years. In fact, many of our customers have been trusting our software and services to power their student management and compliance requirements from the very beginning.As a Client Success Manager you will develop long-lasting...

  • Client Success Manager

    1 week ago

    Melbourne, Victoria, Australia Edrolo Full time

    SummaryOur Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and training, checking in and...

  • Client Success Manager

    4 weeks ago

    Melbourne, Australia ReadyTech Full time

    Position description Apply now Share ...

  • Client Success Manager

    3 weeks ago

    South Melbourne, Australia Megantic Full time

    **LOCATION: Melbourne VIC** **Account & Relationship Management (Sales)** Join a market leading, award winning SEO agency in an exciting stage of growth, with a newly created leadership role reporting to our Head of SEO as Client Success Manager. Megantic has over 10 years of SEO experience with a team of over 130 in four countries globally continuing to...

  • Client Success Manager

    1 week ago

    Melbourne, Victoria, Australia Centorrino Technologies Full time

    Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino TechnologiesAt Centorrino Technologies, we're not just another tech company - we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech...

  • Client Success Manager

    1 week ago

    South Melbourne, Victoria, Australia Megantic Full time

    LOCATION:Melbourne VICAccount & Relationship Management (Sales)Join a market leading, award winning SEO agency in an exciting stage of growth, with a newly created leadership role reporting to our Head of SEO as Client Success Manager. Megantic has over 10 years of SEO experience with a team of over 130 in four countries globally continuing to offer...

  • Client Success Manager

    3 weeks ago

    Melbourne, Australia Accesso Full time

    **Position Overview**: - Do you love tech, but have a passion for people too? As a Client Success Manager ** **you will be responsible for owning and developing the relationship with clients and promoting the use of **_accesso_** services and products. As a part of the **_accesso_** Ticketing Group, you will contribute to helping our clients sell more...

  • Client Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Accesso Full time

    Position Overview: Do you love tech, but have a passion for people too? As a Client Success Manager you will be responsible for owning and developing the relationship with clients and promoting the use of_accesso_ services and products. As a part of the_accesso_ Ticketing Group, you will contribute to helping our clients sell more tickets, streamline...

  • Client Success Manager

    1 week ago

    Melbourne, Australia Epsilon Full time

    **Company Description** About Epsilon Retail Media Network** Epsilon Retail Media is the first platform to couple AI with person-first identity in the ad server, bringing people-based intelligence to retail media, enabling retailers and advertisers to exponentially grow their ability to drive sales while increasing brand loyalty. Built on Epsilon’s core...

  • Client Success Manager

    4 weeks ago

    Melbourne, Australia affix Full time

    We’re deee-lighted to be helping our pals at a long-standing and successful agency on Brisbane’s Northside to find the missing piece in their puzzle - A brand spanking NEW Client Success Manager. This beaut little agency has been kicking goals since 2006, and despite funky market conditions, they have encountered some really steady growth, in fact,...

  • Client Success Manager

    2 days ago

    Melbourne, Australia affix Full time

    We’re deee-lighted to be helping our pals at a long-standing and successful agency on Brisbane’s Northside to find the missing piece in their puzzle - A brand spanking NEW Client Success Manager. This beaut little agency has been kicking goals since 2006, and despite funky market conditions, they have encountered some really steady growth, in fact,...

  • Client Success Manager

    1 month ago

    Melbourne, Australia Epsilon Full time

    Job Description Why join us? We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals. Above all, we are committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or...

  • Client Success Manager

    3 weeks ago

    Melbourne, Australia Epsilon Full time

    Job Description Why join us? We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals. Above all, we are committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or...