Client Success Manager

5 months ago

Melbourne, Australia ReadyTech Group Full time

**About the role**:
ReadyTech’s VETtrak Student Management Software has played a significant part in the Australian VET journey for 20+ years. In fact, many of our customers have been trusting our software and services to power their student management and compliance requirements from the very beginning.

As a Client Success Manager you will develop long-lasting relationships with existing VETtrak clients that offer high levels of value for them and lead to increased client engagement, product adoption, revenue growth and retention for us.

If you have experience working with VETtrak (or another SMS), coupled with a passion to develop long lasting relationships with clients, our Client Success Manager role could be for you

**About us**:
We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.

It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star - the communities we serve, and society at large.

**You will get to**:

- Partner closely with other cross-functional team members to translate client business needs and product requirements into new solutions for clients.
- Build account strategies for your new and existing clients and establish an ongoing partnership by developing success plans for clients that outline their critical success factors, metrics for success, potential issues, and provide recommendations (customer success plans)
- Drive product utilisation and engagement through an intimate understanding of your clients’ business
- Identify clients' needs and challenges and coach clients on how to best utilise ReadyTech’s products to meet their requirements
- Actively manage a portfolio of clients based across Australia
- Actively engage At Risk customers and implement mitigation strategies for further engagement and system adoption
- Be the escalation point for all of your customers and advocate for them strongly

**More about you**:

- You have knowledge of the VET (Vocational Education and Training) sector (this is desirable)
- You have a strong ability to grasp new things quickly - industry, product, technology, etc.
- You have the ability to demonstrate products with a focus on solving real-life problems and highlighting key benefits
- You have superior organisational skills
- You’re a self-starter and have a willingness to work as part of a small, dedicated and professional team
- You have negotiation and objection-handling skills
- You love talking to clients, and are naturally curious and focused on identifying their pain points and how we can solve them
- You have an exceptional phone manner and easily build relationships with clients
- You have excellent time management, organisational and multi-tasking skills as well as the ability to manage large amount of client's requests
- Experience in a phone-based sales/ account management capacity in a SaaS business will be well regarded

**Why you should become a ReadyTecher**:

- A day off for your birthday
- hip hip hooray
- Additional 4 days of leave each year
- ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
- Hybrid work, with in-house baristas in Australia via the Ready Beans team
- Access to Sonder
- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
- Paid parental leave
- Additional paid leave for miscarriage, endometriosis and menopause
- Volunteer leave
- Flu vaccinations
- And plenty of ReadyTech merch drops along the way

**Note**: ReadyTech services and supports the whole of education and we love to see our team acquire skills and knowledge through structured learning. To that end we accept formally recognised skills wherever they were undertaken - be it University, Vocational or even Non Accredited.

ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.

As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should

  • Client Growth Manager

    1 week ago

    Melbourne, Victoria, Australia Client Full time

    Grow Your Career with WavemakerWe are a forward-thinking media agency that's part of the GroupM and WPP network, ranked #1 in the world. Our team is passionate about positively provoking growth for our clients, people, and partners.In Australia and New Zealand, we have over 250 professionals working across six offices. We're proud of our diverse culture and...

  • Chief Client Growth Manager

    5 days ago

    Melbourne, Victoria, Australia Client Full time

    About UsWe are Wavemaker, a media and marketing agency dedicated to positively provoking growth for our clients. With over 250 people across six offices in Australia and New Zealand, we offer a vibrant and diverse work environment that promotes inclusivity and provides equitable opportunities to all.Salary RangeThe estimated salary for this role is...

  • Senior Client Growth Specialist

    1 day ago

    Melbourne, Victoria, Australia Client Full time

    At Wavemaker, we believe in positively provoking growth for our clients and our people. As a key point of contact, you will be responsible for driving successful client relationships and developing strong communication recommendations across all channels.The role of the Senior Client Growth Specialist requires proven capability in managing others and...

  • Client Success Manager

    6 months ago

    Melbourne, Australia Edrolo Full time

    Client Success Manager Summary Our Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and...

  • Client Success Manager

    6 months ago

    Melbourne, Australia Edrolo Full time

    **Client Success Manager**: **Summary**: Our Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and...

  • Client Success Manager

    1 month ago

    Melbourne, Victoria, Australia Anton Murray Consulting Full time

    Job Title: Client Success ManagerJob Summary:We are seeking a highly skilled Client Success Manager to join our team at Anton Murray Consulting. The successful candidate will be responsible for forming strategic relationships with clients to deliver increasing revenue growth and high levels of customer satisfaction.Key Responsibilities:Be the single point of...

  • Client Success Manager

    6 months ago

    Melbourne, Australia Edrolo Full time

    Summary Our Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and training, checking in and...

  • Client Success Manager

    4 weeks ago

    Melbourne, Victoria, Australia Pegasystems Full time

    About the Role:Pega is seeking a skilled Client Success Manager to join our team. As a Client Success Manager, you will be responsible for maintaining and expanding relationships with our key enterprise clients. You will provide technical expertise, program adoption management, and leadership to drive business value and growth.Key Responsibilities:Develop...

  • Client Success Manager

    3 weeks ago

    Melbourne, Victoria, Australia Pegasystems Full time

    About the Role:Pega is seeking a highly skilled Client Success Manager to join our team. As a Client Success Manager, you will be responsible for maintaining and expanding relationships with our key enterprise clients, providing technical expertise and program adoption management to drive business value and growth.Key Responsibilities:Develop trusted advisor...

  • Client Success Manager

    5 months ago

    Melbourne, Australia Epsilon Full time

    **Company Description** About Epsilon Retail Media Network** Epsilon Retail Media is the first platform to couple AI with person-first identity in the ad server, bringing people-based intelligence to retail media, enabling retailers and advertisers to exponentially grow their ability to drive sales while increasing brand loyalty. Built on Epsilon’s core...

  • Client Success Manager

    5 months ago

    Melbourne, Australia affix Full time

    We’re deee-lighted to be helping our pals at a long-standing and successful agency on Brisbane’s Northside to find the missing piece in their puzzle - A brand spanking NEW Client Success Manager. This beaut little agency has been kicking goals since 2006, and despite funky market conditions, they have encountered some really steady growth, in fact,...

  • Client Success Manager

    2 months ago

    Melbourne, Australia Pegasystems Full time

    **Meet Our Team**: **Picture Yourself at Pega**: The Customer Success Manager is responsible for maintaining and **expanding relationships** and provide **technical expertise**, where applicable, within a set of defined accounts that are of critical importance to Pega based on reference engagement, and ongoing revenue stream. These accounts will also require...

  • Media Director

    7 days ago

    Melbourne, Victoria, Australia Client Full time

    At Wavemaker, we're dedicated to fostering a culture of Positive Provocation, where innovation and creativity drive business growth. As a Client Director, you'll be at the forefront of this mission, leading a team to deliver exceptional results for our clients.We believe in empowering our people to make a lasting impact, and we're committed to creating an...

  • Executive Media Consultant

    1 week ago

    Melbourne, Victoria, Australia Client Full time

    Wavemaker is a leading media agency that helps brands grow through Positive Provocation.We're seeking an experienced Executive Media Consultant to join our team in Australia and New Zealand. As a key member of our Client Director team, you will be responsible for driving successful client relationships and delivering results-driven campaigns.This role...

  • Client Success Manager

    2 days ago

    Melbourne, Victoria, Australia Gallagher Full time

    About the RoleWe are seeking a highly motivated Client Associate to join our team. As a key member of our Client Management team, you will play a vital role in delivering exceptional client support and developing your skills through comprehensive coaching and mentorship.Key Responsibilities:Client Relationship Management: Manage day-to-day client...

  • Client Success Manager, Travel

    2 months ago

    Melbourne, Australia Flywire Full time

    Job DescriptionWe, at Flywire, are seeking a Client Success Manager . The Client Success Manager will work with the Travel sales team and management in the execution of strategies and tactics designed to increase growth of client base, improve client retention, upsell to increase revenue, find opportunities for improvement, provide accurate and timely issue...

  • Client Success Manager, Travel

    2 months ago

    Melbourne, Australia Flywire Full time

    **Company Description** Are you ready to trade your job for a journey? Become a FlyMate!** Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform,...

  • Client Success Manager, Travel

    2 months ago

    Melbourne, Australia Flywire Full time

    Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment...

  • Client Success Professional

    2 weeks ago

    Melbourne, Victoria, Australia Pegasystems Full time

    Job OverviewWe are seeking a highly skilled Client Success Manager to join our team in Melbourne. As a key member of our client success team, you will be responsible for driving business value and expanding relationships with our clients.

  • Client Success Manager

    2 months ago

    Melbourne, Australia Pegasystems Full time

    Meet Our Team: Pega provides innovative technology to the world’s most innovative organisations. As the recognised industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly,...