Client Success Manager

4 months ago

Melbourne, Australia Edrolo Full time

Client Success Manager

Summary

Our Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and training, checking in and maintaining good usage, and confirming their intention to renew their subscriptions at the end of the school year.

Summary of responsibilities
- Own overall relationship with assigned client schools to drive best practices, which includes;
- Providing high levels of customer satisfaction
- Managing school on-boarding and the implementation process to ensure clients are set up for success
- Facilitating teacher and student professional development sessions and workshops
- Meeting annual retention targets
- Provide data and analysis to school executive teams to demonstrate Edrolo’s impact
- Innovate new ways to engage with clients to maximise their usage and engagement with Edrolo
- Proactively and reactively liaise with key school contacts and teachers, ensuring all school engagement and information is recorded in our CRM database
- Analyse and maintain school engagement metrics to identify risks and opportunities in client portfolio, identifying and building churn mitigation strategies
- Collaborate effectively with other teams across the company including our broader Client, Platform, Client Support, Marketing and Content Production Teams to provide the critical voice of customer feedback, identify areas for improvement, and share best practices from your Client portfolio
- Help ensure the safety of our workplace by following all Workplace Health and Safety policies and guidelines
- Other responsibilities as deemed appropriate from time to time.

Required skills and attributes
- Proven experience as a Customer Success Manager or similar role
- Ability to pivot and differentiate strategies according to individual client needs and requests
- Customer-first mindset
- Strong influencing and rapport-building skills
- Strong verbal and written communication skills
- Action-oriented and goal-driven
- Strong prioritisation and organisational skills, with the ability to adjust priorities
- Proactive and self-motivated
- Growth mindset and orientation towards continuous improvement and learning
- SaaS experience preferred

Classification

This role is classified as award-free. This classification may be varied as appropriate.

Variability

The responsibilities outlined and work standards referenced within this Position Description may vary in line with changing business and operational requirements.

  • Client Success Manager

    7 days ago

    Melbourne, Victoria, Australia Technetics Full time

    Job Title: Client Success ManagerWe are seeking a highly motivated and experienced Client Success Manager to join our team at Technetics. As a Client Success Manager, you will be responsible for driving client success and revenue growth by developing and executing strategic account plans, identifying upsell and cross-sell opportunities, and securing new...

  • Client Success Manager

    4 days ago

    Melbourne, Victoria, Australia News Corp Australia Full time

    Job Title: Client Success ManagerWe are seeking a highly skilled Client Success Manager to join our team at News Corp Australia. As a Client Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and delivering exceptional customer experiences.Key Responsibilities:Develop and...

  • Client Success Manager

    4 months ago

    Melbourne, Australia Edrolo Full time

    **Client Success Manager**: **Summary**: Our Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and...

  • Client Success Manager

    3 months ago

    Melbourne, Australia ReadyTech Group Full time

    **About the role**: ReadyTech’s VETtrak Student Management Software has played a significant part in the Australian VET journey for 20+ years. In fact, many of our customers have been trusting our software and services to power their student management and compliance requirements from the very beginning. As a Client Success Manager you will develop...

  • Client Success Manager

    4 months ago

    Melbourne, Australia Edrolo Full time

    Summary Our Client Success Managers (CSMs) work with our school partners to build and foster strong relationships. CSMs ensure partner schools are set up for success and see the value in Edrolo's products. As a CSM you will work with schools throughout the school year; from setting them up with specific school strategies and training, checking in and...

  • Client Success Manager

    1 week ago

    Melbourne, Victoria, Australia News Corp Australia Full time

    {"**Job Summary**": "We are seeking a highly skilled Client Success Manager to join our team at News Corp Australia. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our clients, providing them with a personalized experience, and driving client growth and retention.", "**Key...

  • Client Success Manager

    3 months ago

    Melbourne, Australia Epsilon Full time

    **Company Description** About Epsilon Retail Media Network** Epsilon Retail Media is the first platform to couple AI with person-first identity in the ad server, bringing people-based intelligence to retail media, enabling retailers and advertisers to exponentially grow their ability to drive sales while increasing brand loyalty. Built on Epsilon’s core...

  • Client Success Manager

    3 months ago

    Melbourne, Australia affix Full time

    We’re deee-lighted to be helping our pals at a long-standing and successful agency on Brisbane’s Northside to find the missing piece in their puzzle - A brand spanking NEW Client Success Manager. This beaut little agency has been kicking goals since 2006, and despite funky market conditions, they have encountered some really steady growth, in fact,...

  • Global Client Success Manager

    6 days ago

    Melbourne, Victoria, Australia Flywire Full time

    {"title": "Client Success Manager", "description": "Job SummaryWe are seeking a Client Success Manager to join our team at Flywire. As a Client Success Manager, you will work closely with our Travel sales team and management to execute strategies and tactics designed to increase growth of client base, improve client retention, and upsell to increase...

  • Enterprise Client Success Manager

    7 days ago

    Melbourne, Victoria, Australia Reward Gateway Full time

    About the RoleWe are seeking an experienced Enterprise Client Success Manager to join our team at Reward Gateway. As a key member of our client success team, you will be responsible for delivering a premier service to our clients, helping them to raise awareness and engage their employees in their benefit offering.Key ResponsibilitiesDevelop and maintain...

  • Global Client Success Manager

    4 days ago

    Melbourne, Victoria, Australia Flywire Full time

    {"title": "Client Success Manager", "description": "Job SummaryWe are seeking a Client Success Manager to join our team at Flywire. As a Client Success Manager, you will work closely with our Travel sales team and management to develop and execute strategies that drive growth, improve client retention, and increase revenue.Key ResponsibilitiesBuild and...

  • Client Success Manager for Renewals

    2 weeks ago

    Melbourne, Victoria, Australia ELMO Software Full time

    Some of our benefits include: Flexible work arrangements Paid parental leave - 12 weeks for primary caregivers, 6 weeks for secondary caregivers Special leave for birthdays, a personal day each year, and the option to work remotely for up to 6 weeks In-house learning and development programs ELMO Social and Diversity initiatives Wellbeing programs...

  • Client Success Manager for Renewals

    2 weeks ago

    Melbourne, Victoria, Australia ELMO Software Full time

    Some of our benefits include: Hybrid work set up Paid Parental leave - 12 weeks primary, 6 weeks secondary Birthday leave, YOU day each year, as well as connecting people leave (up to 6 weeks working from anywhere) Inhouse Learning and Development initiatives ELMO Social and Diversity clubs Wellbeing initiatives such as boot camp, yoga etc. Mental...

  • Client Success Manager, Travel

    1 week ago

    Melbourne, Australia Flywire Full time

    Job DescriptionWe, at Flywire, are seeking a Client Success Manager . The Client Success Manager will work with the Travel sales team and management in the execution of strategies and tactics designed to increase growth of client base, improve client retention, upsell to increase revenue, find opportunities for improvement, provide accurate and timely issue...

  • Client Success Manager, Travel

    1 week ago

    Melbourne, Australia Flywire Full time

    **Company Description** Are you ready to trade your job for a journey? Become a FlyMate!** Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform,...

  • Client Success Manager, Travel

    2 weeks ago

    Melbourne, Australia Flywire Full time

    Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment...

  • Client Success Manager

    8 hours ago

    Melbourne, Australia Pegasystems Full time

    Meet Our Team: Pega provides innovative technology to the world’s most innovative organisations. As the recognised industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly,...

  • Client Success Manager, Melbourne

    4 months ago

    Melbourne, Australia Ogury Full time

    Ogury, the global leader in personified advertising, has created a breakthrough advertising engine that delivers comprehensive audience interests, brand performance, privacy protection and sustainability within one technology stack, built and optimised for mobile. Advertisers working with Ogury benefit from fully visible impactful ads, future-proof targeting...

  • Client Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Anton Murray Consulting Full time

    About the RoleAnton Murray Consulting is seeking a highly skilled Client Success Manager to join our team in Melbourne or Sydney. As a Client Success Manager, you will be responsible for forming strategic relationships with clients to deliver increasing revenue growth and high levels of customer satisfaction.Key ResponsibilitiesClient Relationship...

  • Client Success Advocate

    2 weeks ago

    Melbourne, Victoria, Australia CreditorWatch logo is a registered trademark of CreditorWatch PTY LTD Full time

    About UsCreditorWatch is a prominent Australian data and technology firm dedicated to providing businesses with unparalleled access to innovative data solutions. Our platform empowers clients to effectively manage their commercial relationships, enhance productivity, and mitigate financial risks.As a comprehensive credit reporting agency, we deliver a full...