Customer Success Specialist

3 days ago

Melbourne, Australia Wolters Kluwer Full time

Job Summary

The Customer Success Specialist will develop an understanding of business, financials, products/services and the market within multiple job families under the Sales job family group. Plans, organizes, implements sales activities to achieve defined revenue goals. Maintains existing customer base. Develops new business within assigned region. Makes presentations to new prospects and existing customers. Applies and uses knowledge of sales methods and manages moderately complex or medium sized territory/account, products/services, sales, or account management processes. Starts to plan own territory or account approach and monitor resources.

**Responsibilities**:

- Work as a strategic partner to executive-level business and technical decision makers to support customers in defining and realizing their transformational outcomes using the CCH Integrator global tax technology.
- Drive customer satisfaction and services revenue in partnership with Wolters Kluwer pre-sales & consulting services through the delivery of client success plans.
- Identify areas of improvement for customers and deliver high-impact insights and mentorship to proactively navigate risk and build client loyalty.
- Be the voice of the customer, working closely with product and technical service teams to improve the customer experience.
- Facilitate an outstanding onboarding and renewal experience.
- Report directly to the Head of Customer Success APAC, contributing to the vision and strategy for the Enterprise Customer Success portfolio.

About You
- 5+ years of industry, support, or management consulting experience
- Expertise in any of the following domains (preferred): Tax & Compliance Reporting, Tax Data Management, Tax Automation Software & Technologies
- Preferred
- Demonstrated success in generating revenue, proactively managing risk, and building long-term partnerships across corporate and financial services markets
- Strong interpersonal skills and the ability to work with customers at the C level
- Strong knowledge of service delivery processes: time, scope, and priority management skills
- Experience in navigating complex technology environments and customer use-cases.
- Strong interpersonal, presentation and communication skills
- A love for helping customers to optimize their use of technology and information
- A drive to solve the root-cause of problem scenarios as they arise

Our Values

Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy. As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertise and talents is of the utmost importance.

We are a company that lives and breathes its values: Focus on Customer Success, Make it Better, Aim High & Deliver and Win as a Team. We believe in promoting and developing our people, and provide a suite of benefits to make your life easier both at work and play.

Culture and Benefits

We care for our people and a part of that we offer:

- Flexible Working Arrangement - promoting work life balance
- Learning and Development opportunities
- Access to health and wellness programs
- Insurance Options
- Parental leave benefits that exceed legislative requirements
- The opportunity to work within a global organization with experienced leaders

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