Administrative Service Officer Class 4

2 months ago

Canberra, Australia ACT Government Health Full time

**Administrative Service Officer Class 4 - Referral and Scheduling Supervisor**
**(**
**Job Number**:
**02997**
**)**

**Description**

**Directorate**
- Canberra Health Services**Branch**
- Rehabilitation, Aged and Community Services**Section**
- Oral Health Services**Position Number**
- 60172**Position Title**
- Referral and Scheduling Supervisor**Classification**
- Administrative Services Officer Class 4**Vacancy Type**
- Permanent Full-time**Location
- The Canberra Hospital, Garran ACT**Base Annual Salary**
- $76,255 - $82,566**Contact Officer**Closing Date**
- 20 March 2023**Our Vision**: creating exceptional health care together

**Our Role**: to be a health service that is trusted by our community

**Our Values**: Reliable, Progressive, Respectful and Kind

**POSITION OVERVIEW**:
Oral Health Services (OHS) within the Division of Rehabilitation, Aged and Community Services (RACS) provides adult, child and youth general dental, restorative, special needs, General Anaesthetic (GA), Relative Analgesia (RA), and specialist Surgical and Orthodontic services to the eligible members of the ACT community. The service currently operates from five Community Health Centres and three hospitals across the ACT region, as well as operating within ACT corrective services and from mobile dental clinics as below:
Gungahlin Community Health Centre - Six dental chairs

Belconnen Community Health Centre - Eleven dental chairs

City Community Health Centre - Ten dental chairs

Phillip Community Health Centre - Ten dental chairs; and

Tuggeranong Community Health Centre - Five chairs.

Alexander Maconochie Centre (AMC)

The Canberra Hospital

Calvary Public Hospital

Calvary John James Hospital
- Mobile Dental Clinics
- Nursing home mobile dental clinic
- School mobile dental clinic
- Targeted Access Program mobile dental clinic

OHS is a multidisciplinary program and consists of dentists, visiting oral surgeons, oral health therapists, dental therapists, prosthetists, orthodontists, dental assistants, laboratory technicians and administrative staff. OHS offers a range of dental services to the eligible members of the community for adult & child and youth dental services, this includes denture services and emergency dental.

The services are available Monday to Friday, from 8:30am to 5:00pm at the above listed facilities and Community Health Centres.

**DUTIES**:
Under limited direction of the Administration Manager, you will perform various administration duties relating to the Oral Health Services’ waiting list, scheduling and provide referrals management. You will:

- Supervise and support a team of Liaison Officers and General Administrative Officers. Including monitoring, prioritising and delegating workloads within the team.
- Manage and provide timely advice, reports and information on performance targets for the external referral schemes.
- In conjunction with the Administration Manager and OHS leadership team, monitor and provide reports on the activity and external referral budgets
- Liaise with private providers including feedback, contracts, and fees while reviewing and coordinating approval and payments for the external referral schemes.
- Participate as an active member of Oral Health Services Administration team while managing the delegations of the role including template building, supervision and support to the Scheduling & booking officers in managing Oral Health Services waiting lists.
- Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

**ABOUT YOU**:
**Behavioural Capabilities**
- Strong written and verbal communication skills
- Adaptability and flexibility to accommodate change and provide responsive services.

**Position Requirements/Qualifications**:
Mandatory
- CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.

Desirable
- Have an understanding of how the National Standards and Quality Health Service (NSQHS) indicators align with this role.
- Fulfil the responsibilities of this role as detailed in the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.
- Undergo a pre-employment National Police Check.
- Obtain a Compliance Certificate from OMU (Occupational Medicine Unit) relating to assessment, screening, and vaccination processes against specified infectious diseases.

**WHAT YOU REQUIRE**:
These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience:

- Demonstrated

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