Administrative Service Officer 4

2 weeks ago

Canberra, Australia ACT Government Health Full time

**Administrative Service Officer 4**
**(**
**Job Number**:
**02AKO**
**)**

**Description**

**Directorate**
- Canberra Health Services**Branch**
- Cancer and Ambulatory Services**Section**
- Walk in Centres**Position Number**
- 40329**Position Title**
- WiC Administration Service Coordinator**Classification**
- Administrative Services Officer Class 4**Vacancy Type**
- Permanent Full-time**Location
- The Canberra Hospital, Garran ACT**Base Annual Salary**
- $76,255 - $82,566**Contact Officer**Closing Date**
- 22 May 2023**Our Vision**: creating exceptional health care together

**Our Role**: to be a health service that is trusted by our community

**Our Values**: Reliable, Progressive, Respectful and Kind

**POSITION OVERVIEW**:
**POSITION OVERVIEW**:
The division of Cancer and Ambulatory Support provides a comprehensive range of cancer screening, assessment, diagnostic and treatment services and palliative care through inpatient, outpatient and community settings. The division is also responsible for the support functions for ambulatory and community health including the Central Intake team, central outpatients, Walk-in Centres and transcription.

The Walk in Centres (WiCs) are a primary health services open from 07:30 - 22:30 staffed with one Administration officer each shift, Advanced Practice Nurses and Nurse Practitioners who provide episodic care for injury and illness to the ACT community and surrounds. The Administration Service Coordinator will work Monday to Friday and have the administration staff from all 5 WiC as their reports, approximately 15-20 staff.

The Service Coordinator is responsible for coordinating the rosters/workload and administration staff requirements for all Walk in Centres.

**DUTIES**:
Under limited direction of the Operations Manager/WiC CNM you will perform associated duties for the role of Administration Service Coordinator for the Walk in Centres. You will:

- Report to the Central Health Intake Operations Manager and CAS WiC Assistant Director of Nursing in providing high quality customer service and supports to all WiC’s, being the point of coordination for the administration service. You will have responsibility and oversight of the administration team, rosters, training, and quality of services.
- Provide and support clinic management including referral management, appointment scheduling, and other tasks to ensure the efficient and effective operation of the Walk in Centres.
- Coordinate and manage the workload of the staff and assist them in duties as needed, including short notice backfill when required and other tasks to ensure efficient and effective operation. Identify trends and/or areas for development and improve customer service and service efficiencies.
- Understand and support other team members with CHS information management systems, including the Digital Health Record and other requirements for outpatient service.
- As an active member of the CAS Administration leadership/management team contribute to the overall human resources management, quality assurance, risk management and quality improvement activities.
- Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

**ABOUT YOU**:
**Behavioural Capabilities**
- Flexible and organised with an ability to thrive in a busy and dynamic environment
- Strong time management skills and ability to move across all ACT Walk in Centres.
- A commitment to customer service with an ability to support and train staff and a focus on self-development

**Position Requirements/Qualifications**:
Relevant experience of working with and supervising administration staff.

The successful applicant will need to be available for full time work.

CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.

Desirable

Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.

Undergo a pre-employment National Police Check.

Prior to commencing this role, a current registration issued under the _Working with Vulnerable People (Background Checking) Act 2011_ is required.

Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

**WHAT YOU REQUIRE**:
These are the key selection criteria for how you will be assessed in conjunction with your resumé and experienc

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