Administrative Service Officer 4- Service
1 month ago
**Administrative Service Officer 4- Service Coordinator**
**(**
**Job Number**:
**027PB**
**)**
**Description**
**Directorate**
- Canberra Health Services**Branch**
- Clinical Services**Section**
- Cancer and Ambulatory Services**Position Number**
- 22089**Position Title**
- Service Coordinator**Classification**
- Administrative Services Officer Class 4**Vacancy Type**
- Permanent Full-time**Location
- The Canberra Hospital, Garran ACT**Base Annual Salary**
- $76,255-$82,566**Contact Officer**Closing Date**
- 5 January 2023**Our Vision**: creating exceptional health care together
**Our Role**: to be a health service that is trusted by our community
**Our Values**: Reliable, Progressive, Respectful and Kind
**POSITION OVERVIEW**:
The division of Cancer and Ambulatory Support provides a comprehensive range of cancer screening, assessment, diagnostic and treatment services, and palliative care through inpatient, outpatient, and community settings. The division is also responsible for the support functions for ambulatory and community health including the Central Intake team, central outpatients, Walk-in Centres and transcription.
The Service Coordinator is responsible for coordinating the workload and administration staff for a department in the Canberra Region Cancer Centre providing support to people accessing cancer services.
**DUTIES**:
Under limited direction of the Operations Manager, you will perform duties associated with the role of Service Coordinator for the Canberra Region Cancer Centre. You will:
- Reporting to the Operations Manager, provide high quality customer service and support to a specialty service including support to the Director of the Service, provide a single point of coordination for the clinicians of the service and coordination and oversight of the quality of administrative support services for that specialty.
- Provide and support clinic management including referral management, clinic establishment, appointment scheduling, and other tasks to ensure the efficient and effective operation of the service.
- Coordinate and manage the workload of the service assistants and assist them in undertaking referral management, clinic establishment, appointment scheduling, and other tasks to ensure the efficient and effective operation of the service including analyses of statistical data to identify trends and/or areas for development to improve customer service and service efficiencies.
- Actively monitor agreed KPI’s for the service and proactively manage the administrative functions coordinating with the relevant clinicians to ensure streamlined patient access to services, and to provide statistical data on service performance for the Operations Manager on a weekly/monthly/yearly basis.
- As an active member of the CRCC Administration Leadership/management Team contribute to the overall human resources management, quality assurance, risk management and quality improvement activities.
- Understand and support other team members on Medicare & PRBC requirements for outpatient service billing.
- Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.
**ABOUT YOU**:
**Behavioural Capabilities**
Flexible and organised with an ability to thrive in a busy and dynamic environment
Strong time management skills
A commitment to customer service with an ability / previous history of managing and developing staff
**Position Requirements/Qualifications**:
Relevant experience of working with administration staff, and experience in the use of the Electronic Medical Records is preferred.
The successful applicant will need to be available for occasional after-hours work, with access to flex time.
Have an understanding of how the National Standards and Quality Health Service (NSQHS) indicators align with this role.
Fulfil the responsibilities of this role as detailed in the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.
- Undergo Reference Checks
Undergo a pre-employment National Police Check.
**WHAT YOU REQUIRE**:
These are the key selection criteria for how you will be assessed in conjunction with your curriculum vitae and experience:
- Proven ability to lead and supervise a team that is focused on high quality customer service principles, practices and attributes.
- Demonstrated experience in the use of patient administration and IT systems to support clinical operations.
- Demonstrated ability to collect and utilise KPI data, coordinate and allocate resources, set priorities, monitor workflows, and develop procedures.
- Well-developed written oral and communication skills, including the ability to liaise, consult and negotiate with a wide range of stakeholders
- Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent
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