Off Hwy Service Advisor

4 months ago

Hunter Valley, Australia Penske Full time

**Your New Opportunity**:
A fantastic full time, permanent role has come up for a **Service Advisor **to join our Off Highway Service team. You'll be based in our **McDougalls Hill** Branch, working as a key liaison between our customers and our Service Technicians.

**In this role you will**:

- Have proactive communication with workshop customers daily - taking bookings, advising of progress and providing estimated finish times
- Provide accurate quotes to customers and provide timely follow up
- Process invoices upon completion of jobs
- Respond to phone queries in a fast, efficient manner
- Work with workshop/Field Service staff to ensure Penske's top notch customer care standards are met and exceeded
- Keep an eye on technician workloads to ensure repair and service timeframes are met with productivity & efficiency targets being met
- Work in partnership with the Service Supervisor and Technicians to manage WIP (work in progress) to increase efficiencies
- Model safe working behaviour in line with Penske's values of Ownership, Passion, Teamwork, Integrity and Care

**About you**:

- Enjoy and have passion for providing service advice and solutions, delivering excellent customer service
- Previous Off-Highway Customer Service experience will be an advantage, but not essential.
- Prior knowledge of one or more of our products would help, but we provide fantastic training
- Strong communication skills, written and verbal, with a knack for building personal connections
- Thorough attention to detail with the ability to work unsupervised in a fast-paced environment

**About Us**:
Penske Australia is the go-to destination for diesel and gas engines, power systems & heavy vehicles. With iconic brans like Western Star, MAN, Dennis Eagle, _mtu_, Detroit and Allison, you know you're in good hands. With on
- and off-highway markets across the nation, you'll be joining a 50,000 strong team working to provide the best service in Automotive & Truck Dealerships, Motor Racing, Truck Leasing and Logistics Management. Why don't you power up with Penske and take the next step in your career?

**Why join Penske?**

At Penske, we know it is our people at the heart of our success and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment and state of the art facilities, we offer the following benefits:

- Generous remuneration package
- Accredited Training & Development programs;
- A business commitment to providing the highest levels of safety, technical and leadership training;
- Reward and recognition programs;
- Employee Referral Program - generous employee referral fees
- Employee Assistance Program;
- Family friendly benefits including paid parental leave.

**Be ambitious. We are.

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