Part-time Customer Service Advisor

1 week ago


Hunter Region, Australia Legal Aid NSW Full time
Company Overview

The NSW Police Force is one of the largest police forces in the western world, with over 20,000 employees. We provide a range of law and order services 24 hours a day, seven days a week to the diverse community of NSW.

Salary Information

This part-time position offers a competitive salary at a pro-rata rate, paid every fortnight. In addition to base salary, penalty payments of 50%, 75%, 150% are payable for shifts worked on Sat, Sun and public holidays & shift allowances of 10-15% are applicable for some weekday shift start times.

About the Role

We have six (6) positions available for Customer Service Representatives to join our PoliceLink team within the Communications and Security Command. The successful candidate will support customer service delivery by responding to and processing urgent and non-urgent enquiries contacts for customers, providing information and advice and escalating issues as applicable.

Key Responsibilities
  • Respond to and process urgent and non-urgent enquiries contacts for customers;
  • Provide information and advice to customers;
  • Escalate issues as applicable.
Requirements

To be successful in this role, you must be:

  • Committed to performing rotational shift work to cover 24 hours per day, 7 days per week;
  • Prepared to undertake and successfully complete training in all PoliceLink business streams and Certificate III in Customer Contact;
  • Able to provide a FULL Birth Certificate.
Benefits

As a member of our team, you can enjoy a range of benefits including competitive salary, flexible work options, opportunity to purchase leave, annual leave loading, corporate wellbeing programs, free annual influenza vaccination, and salary packaging options via superannuation contributions or a novated vehicle lease.



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