Front Desk Supervisor

3 months ago


Sydney, Australia SOFITEL Full time

**Company Description** Discover the Sofitel Sydney Darling Harbour.**

Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.

**Benefits, Rewards, Motivations**
- Industry benefits worldwide on accommodation, dining and lifestyle services.
- Access to daily discounted coffee and Ambassador dinning menu.
- A unique training platform to enhance your skills and knowledge.
- To ensure that all staff are fully briefed of all ongoing matters within the Hotel and any special events that are planned.
- Supervision support and ongoing training to employees to ensure standards and procedures are observed to provide a consistent, high level of service for all customer contact.
- To be responsible for the Guest Services employees within your area of responsibility.
- Drive loyalty sign ups in line with AccorHotels regional targets, Hotel and Department specific targets and associated initiatives.
- Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
- Assist in conducting training for all Front Desk employees.
- Direct daily front desk operations.
- Greet and escort Very Important Guests (VIP’s) and attend to their special needs as appropriate.
- Attend to credit problems.
- Ensure efficient and courteous porter service.
- Supervise front cashiers and help out with accounting problems.
- Hotel audits of Hotsos devices, emergency lines, radio
- Patrol and inspect public areas during evenings to make sure everything is in order.
- Control hotel duty keys and floats whilst on duty.
- Supervise and support of the Front Desk team.
- Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times. Rosters to be authorised by appropriate department head.
- Ensure department policies and procedures are understood by all employees and observed in tasks performed.
- Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
- Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
- Implement training programs for all employees, conduct induction and skills training.
- Perform any other duties as directed by the Front Desk Management.

**Qualifications**
- Highly motivated with excellent attention to detail.
- Experience within a similar role.
- Strong communication skills.
- Always display a professional appearance, representing our Sofitel brand.
- ** Ability to work a rotating roster including weekends & public holidays.**

**Additional Information**
If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you

**Our commitment to Diversity & Inclusion**:

- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know._

**Please note that full Australian Working Rights is required for this role.



  • Sydney, New South Wales, Australia Marriott Full time

    Job SummaryWe are seeking a skilled and experienced Front Desk Supervisor Lead to join our team at Marriott International.About the RoleThis is an exciting opportunity for a motivated and customer-focused individual to lead a team of front desk staff and provide exceptional service to our guests.Key ResponsibilitiesGuest Service: Provide warm welcomes,...

  • Front Desk Ambassador

    3 weeks ago


    Sydney, New South Wales, Australia SOFITEL Full time

    Company OverviewSofitel Sydney Darling Harbour is a luxurious hotel that offers an unforgettable experience for its guests. With 590 rooms and suites, four vibrant bars and restaurants, a stunning outdoor infinity pool, and a state-of-the-art gym, this hotel is the epitome of luxury.Job DescriptionWe are seeking a highly motivated and experienced Front Desk...


  • Sydney, New South Wales, Australia SOFITEL Full time

    Sofitel Sydney Darling HarbourWe are seeking a highly motivated and experienced Overnight Front Desk All Rounder to join our team. As a Luxury Front Desk Ambassador, you will be responsible for providing exceptional customer service to our guests.Key Responsibilities:Provide quality service to customers by responding to their requests promptly, efficiently,...


  • Sydney, New South Wales, Australia SOFITEL Full time

    Job DescriptionWe are seeking a highly motivated and experienced Luxury Front Desk Ambassador to join our team at Sofitel Sydney Darling Harbour.Company OverviewSofitel Sydney Darling Harbour is a luxurious hotel that combines French Art de Vivre with local culture. Our hotel boasts 590 rooms and suites, four vibrant bars and restaurants, an award-winning...


  • Sydney, New South Wales, Australia Independent Collection Full time

    About The Old Clare HotelCarefully curated with curious travellers in mind, The Old Clare Hotel blends rich heritage and contemporary design in a vibrant inner-city suburb.About The RoleWe're seeking an exceptional Front Office Supervisor to bring warmth, creativity, and passion to our front desk, curating an experience that's as gracious as our hotel.Key...


  • Sydney, Australia SOFITEL Full time

    **Company Description** Discover the Sofitel Sydney Darling Harbour.** Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the...

  • Front Desk Ambassador

    4 weeks ago


    Sydney, New South Wales, Australia SOFITEL Full time

    Sofitel Hotel Front Desk AmbassadorEstimated Salary: $55,000 - $65,000 per annum.About the Role:We are seeking a highly skilled and experienced Front Desk Ambassador to join our team at Sofitel Hotel. As a Front Desk Ambassador, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and...

  • Bell Desk Supervisor

    6 months ago


    Sydney, Australia Capella Hotel Group Full time

    Sydney, NSW, AUS 25-31 per hour Hourly Full Time About Capella Hotels and Resorts. Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our...

  • Front Desk Executive

    3 months ago


    Sydney, Australia IIQAF Full time

    We are seeking a highly organized and customer-focused Front Desk Executive to join our team. As the Front Desk Executive, you will be responsible for creating a warm and welcoming atmosphere for all visitors and guests. Your exceptional communication skills and professional demeanor will ensure that all interactions are handled efficiently and with the...


  • Sydney, New South Wales, Australia Independent Collection Full time

    About The Independent CollectionA unique opportunity has arisen to join our vibrant hotel as a Front Office Supervisor, where every guest interaction becomes a memorable part of The Old Clare's story.Job Summary:We are seeking an experienced hospitality professional to lead the front desk team and provide exceptional customer service. As a Front Office...


  • Sydney, Australia RAC Full time

    Front Office Supervisor As a Front Office Supervisor, you will play a crucial role in ensuring the smooth operation of our resort's front desk and guest services. You will be responsible for leading and supervising the front office team, overseeing daily operations, and providing exceptional service to our guests. This role is located at our Monkey Mia...


  • Sydney, New South Wales, Australia SOFITEL Full time

    Are you passionate about delivering exceptional service and creating unforgettable experiences for guests? Do you have a flair for the finer things in life and a commitment to excellence? We're seeking a highly motivated and experienced Front Desk All-Rounder to join our Sofitel team.Salary: $AUD 55,000 - $65,000 per annum (depending on experience)About the...


  • Sydney, New South Wales, Australia Marriott Full time

    We are seeking a Luxury Front Desk Host to join our team at JW Marriott, where you will have the opportunity to deliver exceptional service and create unforgettable experiences for our guests.About UsJW Marriott is part of Marriott International's luxury portfolio, with over 100 beautiful properties in gateway cities and distinctive resort locations around...

  • Front Desk Lead

    3 weeks ago


    Sydney, New South Wales, Australia Marriott Full time

    Unlock Your Potential as a Front Desk LeadWe are seeking a highly skilled and charismatic individual to join our team as a Front Desk Lead. In this exciting role, you will have the opportunity to lead our Welcome and Whatever/Whenever teams, driving W's culture and delivering exceptional guest experiences.The successful candidate will be responsible for...


  • Sydney, Australia SOFITEL Full time

    Company DescriptionDiscover the Sofitel Sydney Darling Harbour. Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city...


  • Sydney, New South Wales, Australia Independent Collection Full time

    About The Independent CollectionWe are a carefully curated selection of luxe, stylish, classic and comfort hotels, each living up to an exacting standard to offer travellers the best in its category.Our hotels share a passion for hospitality, service and quality, while celebrating their own unique brand and experience.The Old Clare Hotel is a part of our...


  • Sydney, New South Wales, Australia SOFITEL Full time

    Job OverviewWe are seeking a highly motivated and experienced Front Desk All-Rounder to join our team at Sofitel. As a key member of our front office team, you will be responsible for providing exceptional customer service, ensuring seamless check-in and check-out processes, and maintaining accurate records.About the RoleThe ideal candidate will have...

  • Front Desk Ambassador

    3 weeks ago


    Sydney, New South Wales, Australia DAB-Jones Lang LaSalle (NSW) Pty Ltd Full time

    We are seeking a highly skilled and experienced Front Desk Ambassador to join our team at DAB-Jones Lang LaSalle (NSW) Pty Ltd in Sydney, NSW.As a Front Desk Ambassador, you will be the first point of contact for our clients and their guests, providing a warm and welcoming experience. You will be responsible for managing visitor access, handling client...


  • Sydney, New South Wales, Australia MAYDAY Recruitment Group Full time

    Company OverviewMAYDAY Recruitment Group is a leading provider of temporary and permanent staffing solutions, with a strong focus on delivering exceptional service to our clients.We are currently seeking a highly skilled and organized Front Desk Coordinator to join our team in North Ryde. This is an excellent opportunity for someone looking to utilize their...


  • Sydney, New South Wales, Australia Rydges Full time

    About Rydges North SydneyNestled between towering skyscrapers and heritage homes, just a stone's throw away from Sydney Harbour, Rydges North Sydney is an inner-city haven that's all about convenience, culture and comfort.Overview of EVTEVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and...