Overnight Front Desk All Rounder

4 weeks ago

Sydney, Australia SOFITEL Full time

Company Description

Discover the Sofitel Sydney Darling Harbour.

Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.

Benefits, Rewards, Motivations

  • Industry benefits worldwide on accommodation, dining and lifestyle services.
  • Access to daily discounted coffee and Ambassador dinning menu. 
  • A unique training platform to enhance your skills and knowledge.

Job Description

Please note that the required working hours for this role is 11pm - 7am

  • Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
  • Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
  • Operate telephone effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy.
  • Complete the daily shift check list, referring any items that require follow up to the Front Desk Supervisor or Duty Manager.
  • Transfer all details on the registration card to the guest reservation in Opera accurately and efficiently, ensuring that future stays are updated with relevant needs and requests.
  • Be versed in the VIP arrivals and special requests for the day. 
  • Be aware of group activity and crew movements, liaising closely with the Front Desk Supervisor and/or Duty Manager, and assisting as required to prepare for such activity. 
  • Have extensive knowledge of the Opera Front Desk system with respect to reservations, check in, cashiering and check out.
  • Be fully versed in the Front Desk cashiering system, balancing each shift and resolving outstanding items.
  • Have an extensive knowledge of the hotel services and facilities. 
  • Demonstrate the “Passion for Excellence”through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
  • Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
  • Embody the art of French hospitality through a “can do” attitude.
  • Perform tasks within a timely manner.
  • Assist with implementation and maintenance of Sofitel Brand Standards.

Qualifications

  • Highly motivated with excellent attention to detail.  
  • Experience within a similar role.
  • Strong communication skills.
  • Always display a professional appearance, representing our Sofitel brand. 
  • Ability to work a rotating roster including weekends & public holidays.

Additional Information

If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note that fulltime Australian Working Rights is required for this role. 

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