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Student Services Officer
4 weeks ago
Choice Business College is a rapidly growing Registered Training Organisation (RTO), delivering a range of nationally recognised courses to international students. We have campuses in Sydney and Melbourne.
We are currently seeking an enthusiastic Student Support Officer, for our Sydney Campus.
Job description:
- Orientation and Induction sessions including Student safety presentations etc.
- Fostering a service-centric mindset within the team
- Maintaining electronic and hard copy student records
- Providing frontline student support and dealing with any concerns or problems that may arise
- Working closely with admissions and academic teams to ensure efficient and timely student management and stakeholder objectives
- Providing support to Senior Management, compliance and marketing team as required
- Demonstrating awareness of diverse cultural and social backgrounds while having a sensitive and supportive approach
- Developing further knowledge about the administration of the student lifecycle
- Reception duties & General Housekeeping including maintenance of reception area (student services area) and boardroom.
About YOU
Skills and experience requirements:
- Excellent interpersonal and communication skills - both written and verbal
- High-level administration and organisational skills including working independently
- Strong attention to detail with the ability to prioritise competing tasks for completion on time
- Demonstrated effective and high-level customer relations skills
- Experience in working as part of a team
- Strong IT skills including MS Word, MS Excel, MS PowerPoint
- Ability to learn and adapt to changes quickly in a fast-paced environment
- Mandarin Chinese language skills are highly regarded
- Experience working in the Education Student Services field is highly preferred
- Experience working with student management systems and/or complex databases is preferable
**Job Types**: Full-time, Permanent
Pay: $50,000.00 - $55,000.00 per year
Schedule:
- 8 hour shift
Work Authorisation:
- Australia (preferred)
Work Location: In person
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