Student Support Officer/administrator

5 months ago

North Sydney, Australia Infrastructure People Full time

Opportunities for career progression and personal development
- Competitive renumeration package and benefits
- Join an organisation working across the APAC Region.

**Infrastructure People are partnering with a Global Registered Training Organisation (RTO) that are seeking a Student Support Administrator to join the business based out of their North Sydney Head Office.**

**Benefits**:

- Join an accredited and registered global business
- Build your career with a company that values professional growth and provides opportunities for development
- Enjoy a supportive and inclusive work environment that encourages creativity, collaboration, and personal progression
- Competitive compensation package with attractive benefits/perks

**Your responsibilities might include**:

- Providing support and high quality customer service to students, staff and stakeholders.
- Maintain student support inbox and respond to all enquiries or escalate to other appropriate personnel where necessary.
- Coordinating and managing administrative tasks and supporting the overall operations of the RTO.
- processes.
- Assist with the preparation of student learning materials, assessment tasks and other course resources as required.
- Maintain accurate records of student enrolments, attendance, and results in the student management system.
- Ensure compliance with relevant regulatory requirements and maintain accurate records of compliance activities, under the direction of compliance staff

**To be successful in this role you will have**:

- Minimum two years’ experience working in a customer service or administrative role.
- Experience with State Training Services and funding contracts like NSW Smart & Skilled preferred.
- A good working knowledge of The Standards for Registered Training Organisations preferred.
- Excellent interpersonal skills and an ability to work with a diverse range of people and develop trust and rapport with them
- A proactive nature to seek opportunities to assist others
- The ability to work autonomously and with mínimal supervision
- Relevant office administration qualifications would be highly regarded

**How to apply**:

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