Aipc - Student Support Officer

4 months ago

Sydney, Australia UP Education Full time

Are you someone who possesses exemplary interpersonal and organizational skills, with a keen interest in providing outstanding support to students? Are you looking to be the first point of contact with potential new students, help encourage them to enrol into our program, and then nurture them along their journey?

**About the role**:
We have an exceptional opportunity for a Student Support Officer level 5.2 to join our dynamic and close-knit team. Reporting to the Sydney Branch Manager, the Student Support Officer is responsible for actioning contacts with prospective students to encourage enrolment, establishing and maintaining positive relationships with enrolled students to encourage study progress, and maintaining relevant student records.

Based at the Institute's campus in Sydney, the position plays an instrumental role in motivating and engaging students to commence and continue their course of study.

This is a **full time permanent** role with 6 months probation. Normal hours of work are Monday - Friday 9am - 5pm.

**Duties and Responsibilities**:
The main responsibilities of the Student Support Officer include:

- Taking, responding to and following up course enquiries as a priority;
- Processing student enrolments and issuing associated paperwork and communications;
- Following up and liaising with students in relation to their study and progress needs, and updating records and issuing paperwork to reflect this;
- Responding to student queries within a timely and professional manner and updating student records accordingly;
- Providing technical and administrative support as needed to students in the use of the student portal;
- Coordinating and delivering student networking events and meetings including prospective student's events;
- Liaising with students and resolving matters of concern or complaints with students;
- Achieving student progress and course completion rates;
- Assisting Branch Manager with compilation of statistics and reporting.

**About you**

The successful applicant will ideally have:

- A Diploma-level qualification or sufficient experience equivalent to a Diploma qualification.
- Experience in sales, student support, customer service or similar roles (RTO or similar experience an advantage);
- Excellent interpersonal, customer service, communication and organisational skills;
- Demonstrated attention to detail in administrative environments.

**Who are we?**

The Australian Institute of Professional Counsellors is a private Registered Training Organisation and private provider of Higher Education specialising in the delivery of external education programs in counselling, community services, financial counselling, youth work, relationship counselling and various business courses.

AIPC and our staff are passionate about assisting people formalise their natural helping abilities so they can support others to lead happier, healthier lives.

**Why work with us?**

We have a strong student-centric, values-driven culture based on the guiding principle: “Empowering people to help others”. The overall purpose of our organisation is for our graduates, through their own work, to positively influence the level of wellbeing and health in our communities. We accept our role in fulfilling this purpose, working with responsibility, passion, expertise and skill, and you can be a part of this.

Our teams develop high quality, applicable courses and programs, and provide an exceptional level of education and service to our students. As such, we have a strong focus on creating an accountable, supportive and engaging work environment built on joint purpose, teamwork, and enthusiasm for what we do.

**To Apply**:
We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

  • Student Support Officer

    5 months ago

    Sydney, Australia AIPC Full time

    Highly collaborative and supportive environment - Be part of a strong student-centric, values-driven education provider - Opportunity for growth within the organisation for the right person Role Type: Permanent, Full-Time **Who we are** The Australian Institute of Professional Counsellors is a private RTO providing Higher Education specialising in the...

  • School Learning Support Officer

    2 weeks ago

    Sydney, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Student Support Officer

    5 months ago

    Sydney, Australia NSW Government -School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Student Support Officer

    6 months ago

    Sydney, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Student Support Officer

    6 months ago

    Sydney, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • School Learning Support Officer

    6 months ago

    Sydney, Australia NSW Government -School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Student Support Officer

    2 months ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    About the RoleThe NSW Department of Education is seeking a Student Support Officer to join our team at James Ruse Agricultural High School. As a Student Support Officer, you will work collaboratively with the wellbeing team and school counselling service to enhance student wellbeing and learning outcomes.Key ResponsibilitiesProvide individual and targeted...

  • Student Support Officer

    2 months ago

    Sydney, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Student Support Officer

    5 months ago

    Sydney, Australia NSW Government -School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Student Support Officer

    5 months ago

    Sydney, Australia NSW Government -School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Student Support Officer

    5 months ago

    Sydney, Australia NSW Government -School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Student Support Officer

    5 months ago

    Sydney, Australia NSW Government -School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Student Support Officer

    5 months ago

    Sydney, Australia NSW Government -School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Student Support Officer

    5 months ago

    Sydney, Australia NSW Government -School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Student Support Officer

    5 months ago

    Sydney, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • School Learning Support Officer

    6 months ago

    Greater Sydney NSW, Australia NSW Government -School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Student Support Officer

    5 months ago

    Sydney, Australia NSW Government -NSW Education Standards Authority Full time

    **Join us to make a difference for all students in NSW!** **Position details** - Student Support Officer - Clerk Grade 3 / 4 - Temporary role - 12 months - **Close to transport & hybrid work arrangements available** **About the role** Being a Student Support Officer, you be responsible for providing administrative services for a range of student support...

  • Admin/student Support Officer

    5 months ago

    Sydney, Australia Magnus Recruitment Solutions Full time

    We are seeking a compassionate and empathetic **Admin/Student Support Officer ** to join one of our client’s team. As a Student Support Officer, you will be responsible for providing a range of support services to our students to ensure their academic success and well-being. **Responsibilities**: - Provide academic, personal, and career counselling to...

  • Student Support Officer

    4 months ago

    Greater Sydney NSW, Australia NSW Government -School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Student Support Officer

    5 months ago

    Greater Sydney NSW, Australia NSW Government -School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...