Student Administration and Experience Officer

3 months ago

Sydney, Australia Melbourne Institute of Technology Full time

Position: Student Administration & Experience Officer
Location: Sydney Campus
Employment type: Full-time
Award: Educational Services (Post-Secondary Education) Award 2020

About us
Melbourne Institute of Technology (MIT) is a leading Private institute of Higher Education with
campuses in Melbourne and Sydney. We provide IT, Networking, Data Analytics, Business,
Accounting and Engineering (Telecommunications) programs, at Bachelor and Master degree
levels, to Australian and International students. MIT has a NEAS-accredited English Language
Centre that offers a range of English language courses to help students improve their English skills
and prepare them further study in Australia.

The Role
The Student Experience Officer plays a crucial role in enhancing student satisfaction and
strengthening their connection with the Institute throughout their academic journey. Responsibilities
include providing assistance and information through various communication channels (phone,
activities, student events, educational/career services, recreational activities, international student
affairs, immigration matters, and general administration.
The primary objective is to meet the needs of MIT Sydney students by continuously improving
service delivery and providing individualised support. Additionally, the individual will develop and
deliver workshops and programs for students and alumni as part of the Student Administration and
Experience initiatives.

Responsibilities
- Maintain and update the annual Student and Alumni Events Calendar, ensuring effective

communication to students and alumni.
- Organise and execute culturally diverse student festivals, events, and recreational activities

on and off campus.
- Design and deliver high-quality multiple channel communication messages to students,

monitoring engagement rates and managing communication lists.
- Plan, budget, and participate in student trips and outings to various places of interest.
- Manage and oversee all aspects of Overseas Student Health Cover (OSHC), ensuring

compliance with MIT policies and timely resolution of OSHC matters.
- Coordinate student accommodation and homestay arrangements, including liaising with

airport pick-up services for international students.
- Provide support and assistance in student welfare initiatives, including study skills programs

and career seminars.
- Plan and execute comprehensive student orientation programs, including the creation of

orientation packs and student ID cards.
- Develop relationships with recreational companies and sporting venues, providing students

with information on available facilities and activities.
- Facilitate the expansion and networking of social clubs, directing students to relevant

community clubs and maintaining a list of available clubs.

Position Advert Student Administration & Experience Officer Page **1** of **2**

Skills and Competencies
- Proficiency in working with social media platforms, and experience in content creation using

Adobe InDesign and Photoshop, to develop engaging and visually appealing materials.
- Exceptional interpersonal, communication, and negotiation skills to effectively interact with

team members, students, clients and other stakeholders.
- Previous customer service experience, demonstrating the ability to handle inquiries, provide

solutions, and maintain positive relationships with stakeholders.
- Understanding and appreciation of diverse cultural backgrounds to ensure inclusivity and

sensitivity in communication and interactions.
- Ability to design and implement a comprehensive communications plan, incorporating

various channels and strategies to reach target audiences effectively.
- Strong ability to work under pressure, managing multiple tasks and deadlines while

maintaining attention to detail and delivering high-quality results.

Qualifications and Technical skills
- Tertiary qualification in a relevant discipline such as Business, Marketing, Education,

Sociology, or a closely related area.
- Proficiency in desktop publishing design software such as Adobe InDesign and/or

Photoshop.
- Equivalent combination of relevant experience and education/training: In addition to formal

experience and education/training that aligns with the job responsibilities will be considered.
- mit

Applications must include an updated resume and 3 professional referees and submitted via SEEK.

Applications close on Sunday, 6 October 2024.

Equal Opportunity and Privacy of personal information is MIT policy. For more details visit

Position Advert Student Administration & Experience Officer Page **2** of **2

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