Customer Support Consultant

2 weeks ago

Brisbane, Australia Topdeck Travel Ltd Full time

**Position**: Customer Support Consultant - Global Touring

**Reporting to**: Trade Sales Team Leader

**Location Base**: Brisbane, Australia

**Contract**: Permanent

The Global Touring team inspires people through life-changing travel experiences. We’re a group touring company, and through our brands Topdeck Travel and Back-Roads Touring are ever developing our product range, driving growth in our key markets (Australia, New Zealand & North America), innovating our product delivery and ensuring we deliver a first-class customer experience that is unique to each brand.

Don’t worry if you can’t find Global Touring when you search online - this is our internal brand, externally we only use our customer facing brands. Topdeck and Back-Roads may serve very different customers, however, our ‘one best way’ approach is consistent and effective in supporting the specific strategy and activity for each brand. At Global Touring, each team member works across both of our brands with equal commitment.

We’re looking for someone to join the team that aligns perfectly with our brand and values... if this sounds like you then keep reading

**Position Overview**

The Global Touring Customer Service Team are responsible for delivering expert and unparallel service to hundreds of thousands of explores from across the globe. As a Customer Support Consultant, you will provide essential administrative support our Trade and Direct Customers on the front line. This role will focus on Customer Support as majority of the responsibility, however during peak sale period and campaigns, you may be required to assist the sales consultants with making bookings and actively selling out products.

**Key Responsibilities**
- Accurately process payments from all customers
- Finalize all customer data and customer documentation 4 - 6 weeks prior to departure for Topdeck & BackRoads.
- Assist with ADHOC reporting to given by Team Leaders or the Customer Service Manger
- Work closely with the Global Touring finance department to assist with ADHOC finance reporting
- Provide general administrative support to the Global Touring Customer Service Teams

**Experience & Role Requirements**
- Exceptional Customer Service Skills
- Elevated level of attention to detail
- Exceptional Time management and organisation skills
- Professional written and verbal communication skills
- Knowledge of Topdeck & Back-Roads products Key behaviors
- A passion for all things travel related - Ability to think outside the box, be proactive and use initiative
- Actively live the Global Touring Brands & Values
- Must be a team player and display the virtues of Hungry, Humble & Smart
- Ability to work autonomous & proactively with little direction
- Passion for travel and the Topdeck and Back-Roads product range

**Responsible and Sustainable Responsibilities**
- A commitment to improving recycling processes within our office
- A commitment to stopping the use of all single-use plastic items in our offices
- A commitment to promote the use of reusable items such as Tupperware and water bottles in our office
- A commitment to protect our company culture of openness to all people

**Global Touring Values**

Our values aren’t just words on a page. They’re the backbone; the steering wheel; the soundtrack to how we embrace each day. Like a well baked brownie, every ingredient combines to achieve the rich consistency fueling the soul of Global Touring.

**Stay Curious**

**Choose Transparency**

We take the right way, not the easy way. We’re straight up even through the toughest conversations; tackling challenges head-on and with integrity. Honour commitments. Communicate with clarity. And build relationships based on mutual respect. Forget hidden agendas, we treat everyone fairly - despite a preference for instant coffee.

**Don’t pass the buck**

If we do it, we do it well. We are empowered to make decisions based on data and experience - holding each other accountable along the way. Spare the excuses. Be fearless in the pursuit of results. And take responsibility - even when no one’s looking. There will be bumps in the road; that’s ok. We own our mistakes and learn from the challenges as well as the successes.

**Together we go further**

Across oceans and office desks, it’s more than a love for travel that keeps us connected. There are no silos here; we are each other’s toughest critics and loudest supporters - especially around the ping pong table. People with diverse backgrounds, different identities and varied experiences make our company exceptional. We embrace alternate perspectives, recognise each other’s strengths and champion collective genius.

Right now, we’re all working in head office and from home. We are currently working in a model of 3 days office based and 2 days home/remote working per week.

**Hungry for more?**

Simply click apply, and send us your CV, and we’ll be in touch shortly.

TB0a1TyK0K

  • Customer Support Consultant

    3 weeks ago

    Brisbane, Australia RPMGlobal Full time

    **About the Role** RPM is seeking an experienced Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters. The Customer Support Consultant will be responsible for investigating and resolving MinVu support cases. MinVu...

  • Customer Support Consultant

    3 weeks ago

    Brisbane, Australia RPMGlobal Holdings Limited Full time

    **About the Role** RPM is seeking an experienced Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters. The Customer Support Consultant will be responsible for investigating and resolving MinVu support cases. MinVu...

  • Customer Support Consultant

    1 week ago

    Brisbane, Queensland, Australia RPMGlobal Holdings Limited Full time

    About the RoleRPM is seeking an experienced Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters.The Customer Support Consultant will be responsible for investigating and resolving MinVu support cases. MinVu is...

  • Customer Support Consultant

    2 weeks ago

    Brisbane, Australia RPMGlobal Holdings Limited Full time

    **About the Role** RPM is seeking an experienced Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters and allows for a flexible hybrid work arrangement. The Customer Support Consultant will be responsible for...

  • Customer Support Consultant

    3 weeks ago

    Brisbane, Australia RPMGlobal Holdings Limited Full time

    **About the Role** RPM is seeking an experienced Customer Support Consultant to provide first level technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters. The Customer Support Consultant will be responsible for investigating and resolving MinVu support...

  • Customer Support Consultant

    1 week ago

    Brisbane, Queensland, Australia Topdeck Travel Ltd Full time

    Position: Customer Support Consultant - Global TouringReporting to: Trade Sales Team LeaderLocation Base: Brisbane, AustraliaContract: PermanentThe Global Touring team inspires people through life-changing travel experiences. We're a group touring company, and through our brands Topdeck Travel and Back-Roads Touring are ever developing our product range,...

  • Customer Support Consultant

    4 weeks ago

    Brisbane, Australia TSA Group Full time

    Company Description At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and...

  • Customer Support Consultant

    2 months ago

    Brisbane, Australia TSA Group Full time

    Company Description At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and...

  • Customer Support Consultant

    2 months ago

    Brisbane, Australia TSA Group Full time

    Company Description At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and...

  • Customer Support Consultant

    4 weeks ago

    Brisbane, Australia TSA Group Full time

    Company Description At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and...

  • Customer Support Consultant

    3 weeks ago

    Brisbane, Australia TSA Group Full time

    Company Description At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and...

  • Customer Support Consultant

    1 week ago

    Brisbane, Queensland, Australia TSA Group Full time

    Company DescriptionAt TSA Group, we've been providing customer experience solutions to some of Australia's biggest brands for 25 years, managing their contact centre operations.TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and delivering the...

  • Customer Support Specialist Consultant

    2 weeks ago

    Brisbane, Australia Hudson Australia Full time

    Flexhive by Hudson has an exclusive recruitment partnership with The Lott contact centre, the customer support team assisting Lotteries & Keno players and retailers/venues across multiple jurisdictions. We are looking for people who are passionate about Customer service! The Lottery Corporation have multiple Full-time positions available for consultants...

  • Support Consultant

    2 weeks ago

    Brisbane, Australia Woolpert Full time

    Location **Brisbane, Melbourne, Sydney or Perth**: **Interested?**: **Support Consultant**: **_Location: Brisbane, Melbourne, Sydney or Perth_** **About Woolpert**: Woolpert is the premier architecture, engineering, geospatial (AEG), and strategic consulting firm, with a vision to become one of the best companies in the world. We innovate within and across...

  • Customer Engagement Associate

    1 week ago

    Brisbane, Queensland, Australia Customer Engagement Centre Full time

    Customer Engagement Associate - Customer Engagement CentreLove Where You WorkMetricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.As the first point of contact for our national business, you will...

  • Customer Service Consultant

    2 months ago

    Brisbane, Australia Austcorp Executive Full time

    Family owned and operated building products manufacturer - Competitive Salary - Logan location - Monday - Friday - Full time Join a vibrant and innovative building supplies company based in their newly constructed offices in Logan. With a steadfast commitment to top-tier products and exceptional customer service, they stand as industry leaders. They take...

  • Support Consultant

    2 weeks ago

    Brisbane, Australia AAM Pty Ltd Full time

    Work perks While working with us you can take advantage of a wide range of financial and non-financial benefits. These benefits include financial planning, superannuation education services, salary sacrificing, novated car leasing and income protection insurance. Your extended family can join our superannuation fund and you can even enjoy discounted car...

  • Customer Support Consultant Night Shift

    2 weeks ago

    Brisbane, Australia TSA Group Full time

    Company Description At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and...

  • Customer Experience Consultant

    1 week ago

    Brisbane, Queensland, Australia ClearCompany Full time

    Customer Experience Consultant | Mercedes-Benz Brisbane (QLD)Mercedes-Benz Brisbane, part of the largest authorised Mercedes-Benz retail group in Australia, is seeking a dedicated and experienced Customer Experience Consultant to join our team in Brisbane. In this role, you will play a crucial part in ensuring our exceptional customer service standards are...

  • Customer Experience Consultant

    1 week ago

    Brisbane, Queensland, Australia ClearCompany Full time

    Customer Experience Consultant | Mercedes-Benz Brisbane (QLD)Mercedes-Benz Brisbane, part of the largest authorised Mercedes-Benz retail group in Australia, is seeking a dedicated and experienced Customer Experience Consultant to join our team in Brisbane.In this role, you will play a crucial part in ensuring our exceptional customer service standards are...