Customer Experience Consultant

1 week ago

Brisbane, Queensland, Australia Australian Retirement Trust Full time

About the Role


We are seeking a highly motivated and customer-focused individual to join our Member Services team as a Customer Experience Consultant. In this role, you will play a critical part in delivering exceptional service to our members, employers, and external financial advisors.


As a key member of our team, you will be responsible for providing multi-channel support, including inbound and outbound calls, email, and live chat. You will empower our members to take control of their finances and make informed decisions about their retirement savings.


Your success will be measured by your ability to build strong relationships with our members, provide accurate and timely advice, and demonstrate empathy in challenging situations.



About Us

Australian Retirement Trust is one of Australia's largest superannuation funds, managing over $300 billion in retirement savings for 2.3 million members. We pride ourselves on being an inclusive and respectful workplace, where every employee has the opportunity to grow and thrive.


As a Customer Experience Consultant, you will be part of a dynamic team that is dedicated to delivering outstanding service and support to our members. If you are passionate about making a difference in people's lives and have excellent communication skills, we encourage you to apply for this exciting opportunity.



Key Responsibilities

  • Provide exceptional customer service to our members, employers, and external financial advisors through multiple channels
  • Empower our members to take control of their finances and make informed decisions about their retirement savings
  • Build strong relationships with our members, providing accurate and timely advice and guidance
  • Demonstrate empathy and understanding in challenging situations, resolving issues promptly and effectively
  • Work collaboratively with other teams to achieve business objectives and improve processes


Requirements

  • Minimum 2 years' experience in a customer-facing role, preferably in the financial services industry
  • Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders
  • Proven problem-solving skills, with the ability to think critically and resolve complex issues
  • Strong analytical and technical skills, with proficiency in Microsoft Office and CRM systems
  • Able to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously


Benefits

As a valued member of our team, you will enjoy a range of benefits, including:



  • Competitive salary: $60,000 - $80,000 per annum (dependent on experience)
  • Ongoing training and development opportunities to enhance your skills and career
  • Flexible working arrangements, including remote work options and flexible hours
  • A supportive and inclusive workplace culture, with regular team-building activities and social events
  • A comprehensive employee assistance program, offering support for mental health, wellness, and work-life balance


How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter outlining your experience and qualifications.

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