Customer Support Consultant

3 months ago

Brisbane, Australia ANZ Banking Group Full time

**Job Title**: Customer Support Consultant - Suncorp Bank
**Req ID**: 80058
**Department**: SB Business Operations
**Division**: Suncorp Bank
**Location**: Brisbane
About Us
About the Role
Business Banking Operations has the operational accountability for the end-to-end processing of Business Banking loans including for Commercial, Agribusiness, Property and Small to Medium Enterprise customers and Deposit Accounts. This role is responsible for onboarding non-personal customers via Business Online Origination channel. This will also include maintaining and enhancing data quality within Business Banking including account openings, processes, and enquiries.
**Role Location**: 80 Ann Street, Brisbane QLD 4000
**Role Type**: 12 month Maximum Term, Full-time with multiple opportunities
What will your day look like?
As a Customer Support Consultant, your accountabilities include:
Understands role requirements, achieves quality and timely outcomes, and strives to do better
Delivers on commitments being genuine and direct and ensuring fair outcomes for all
Works through challenges and raises risks to achieve results
Listens to customers, speaking up on their behalf and takes action to deliver the right outcome
Finds diverse ways to perform work and identify innovative solutions
Adapts to change, willing to pivot around business needs and learns from experiences
Assists others, shares knowledge and strengths, taking ownership of team goals
Invites different views and experiences to create diverse perspectives
Engages with the team, celebrating the success of others and ensuring the safety and wellbeing of all
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Tertiary qualifications - Desired but not essential
Banking professional and/or institutional knowledge pertaining to the finance industry or business lending in Australia (mandatory).
Working knowledge of business customer entity structures.
In-depth experience in KYC (desirable).
Experience in administration in a fast-paced environment, including a strong understanding of compliance requirements.
You are not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
04/11/2024, 11.59pm, (Melbourne Australia)

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