Customer Support Consultant

6 months ago

Brisbane, Australia TSA Group Full time

Company Description

TSA have been partnered with Telstra for over 25 years, we pride ourselves on providing positive and memorable customer experiences. Our business has been built from passionate customer service and sales people, and we are continuing to grow and expand our team in Brisbane.

This is an exciting opportunity to represent Australia's largest telecommunications company, you will answer calls from everyday Aussies, calling through with enquiries for new and existing Telstra services and products.

**Job Description**:
**What it means to be a part of our team**:

- ** Fully paid comprehensive training**: We will take you through our 5 week training period, where we teach you everything from Telstra products, customer handling and troubleshooting techniques
- ** Learn while you earn**: You will be eligible to complete a Cert III in Business, during work hours, fully paid by us
- ** WFH Options**: After you've practised what we teach, you can work from home 2 days per week
- ** Internal Career Progression**: Be supported by our development programs, providing you the opportunity to grow and progress within our business
- ** Be **a part** of the TSA Way**:You'll be rewarded, recognised and a part of a business that knows how to have fun Play ping pong on your lunch break, attend team events, work amongst like-minded people where you're guaranteed to make great mates

**What you'll do**:

- Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution
- Provide expert advice and troubleshoot technology faults that customers might be facing
- Provide empathy and understanding to your customers through effective communication skills
- Take ownership, have confidence in your ability to de-escalate any customer grievances
- Be available when our customers need us, flex to the hours that are required

**Qualifications**:
**What makes you perfect for this role**:

- Excellent communication skills, ability to listen, empathise, respect and enjoy general chit chat
- Open to learning new skills, implementing them and celebrating your wins
- Exhibit resilience, and techniques to allow you to perform at your best
- Strong multi-tasking skills, ability to easily navigate computer systems
- You have a solution based mind-set, always ready to solve a problem
- Have a fixed internet connection and suitable work from home set-up
- Availability to work Monday - Sunday, between 7am - 11pm (penalty rates apply)

Additional Information
**Want to know more? Check out our social media pages**:

- Instagram: tsa_group_

  • Customer Support Consultant

    6 months ago

    Brisbane, Australia RPMGlobal Full time

    **About the Role** RPM is seeking an experienced Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters. The Customer Support Consultant will be responsible for investigating and resolving MinVu support cases. MinVu...

  • Customer Support Consultant

    6 months ago

    Brisbane, Australia RPMGlobal Holdings Limited Full time

    **About the Role** RPM is seeking an experienced Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters. The Customer Support Consultant will be responsible for investigating and resolving MinVu support cases. MinVu...

  • Customer Support Consultant

    6 months ago

    Brisbane, Australia RPMGlobal Holdings Limited Full time

    **About the Role** RPM is seeking an experienced Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters and allows for a flexible hybrid work arrangement. The Customer Support Consultant will be responsible for...

  • Customer Support Consultant

    6 months ago

    Brisbane, Australia RPMGlobal Holdings Limited Full time

    **About the Role** RPM is seeking an experienced Customer Support Consultant to provide first level technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters. The Customer Support Consultant will be responsible for investigating and resolving MinVu support...

  • Customer Support Consultant

    6 months ago

    Brisbane, Australia Topdeck Travel Ltd Full time

    **Position**: Customer Support Consultant - Global Touring **Reporting to**: Trade Sales Team Leader **Location Base**: Brisbane, Australia **Contract**: Permanent The Global Touring team inspires people through life-changing travel experiences. We’re a group touring company, and through our brands Topdeck Travel and Back-Roads Touring are ever...

  • Customer Support Consultant

    6 months ago

    Brisbane, Australia TSA Group Full time

    Company Description At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and...

  • Customer Support Consultant

    6 months ago

    Brisbane, Australia TSA Group Full time

    Company Description At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and...

  • Customer Support Consultant

    3 months ago

    Brisbane, Australia ANZ Banking Group Full time

    **Req ID**: 74838 **Department**: SB Specialist Customer Care **Division**: Suncorp Bank **Location**: Brisbane About Us About the Role We are looking for someone with collections and retail recovery experience to join their Customer Support Team as a Customer Support Consultant. **Role Location**: Brisbane, QLD **Role Type**: 12 month contract, Full Time...

  • Customer Support Consultant

    2 months ago

    Brisbane, Australia ANZ Banking Group Full time

    **Job Title**: Customer Support Consultant - Suncorp Bank **Req ID**: 80058 **Department**: SB Business Operations **Division**: Suncorp Bank **Location**: Brisbane About Us About the Role Business Banking Operations has the operational accountability for the end-to-end processing of Business Banking loans including for Commercial, Agribusiness, Property and...

  • Support Consultant

    6 months ago

    Brisbane, Australia Woolpert Full time

    Location **Brisbane, Melbourne, Sydney or Perth**: **Interested?**: **Support Consultant**: **_Location: Brisbane, Melbourne, Sydney or Perth_** **About Woolpert**: Woolpert is the premier architecture, engineering, geospatial (AEG), and strategic consulting firm, with a vision to become one of the best companies in the world. We innovate within and across...

  • Customer Care Consultant

    1 month ago

    Brisbane, Australia Hudson Australia Full time

    **Kick-Start Your Career as a Customer Care Consultant!** Are you a motivated team player ready to grow your skills and start a rewarding career? We're on the lookout for enthusiastic Customer Service Superstars to join our team! **Role**: Customer Care Consultant **Location**: Brisbane - Hybrid (2 office days, 3 days WFH) **Office location**:69 Ann...

  • Customer Service Consultant

    8 months ago

    Brisbane, Australia Austcorp Executive Full time

    Family owned and operated building products manufacturer - Competitive Salary - Logan location - Monday - Friday - Full time Join a vibrant and innovative building supplies company based in their newly constructed offices in Logan. With a steadfast commitment to top-tier products and exceptional customer service, they stand as industry leaders. They take...

  • Customer Support Consultant Night Shift

    6 months ago

    Brisbane, Australia TSA Group Full time

    Company Description At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and...

  • Customer Support Consultant

    6 months ago

    Brisbane, Australia TSA Group Full time

    Company Description TSA have been partnered with Telstra for over 25 years, we pride ourselves on providing positive and memorable customer experiences. Our business has been built from passionate customer service and sales people, and we are continuing to grow and expand our team in Brisbane. This is an exciting opportunity to represent Australia's...

  • Sales Support Consultant

    6 months ago

    Brisbane, Australia Shell Energy Full time

    Be part of high performing team with a great team culture - We invest time in our people and help them chart their own career trajectory - We prioritise respect for each other, our customers, communities & stakeholders **The world’s biggest challenge needs you, here.** Big challenges require big solutions. And the transition to a net-zero world is about...

  • Retail Customer Experience Consultant

    3 weeks ago

    Brisbane, Queensland, Australia Telstra Full time

    Are you passionate about delivering exceptional customer experiences?We're seeking a talented Retail Customer Experience Consultant to join our team at Telstra. As a key member of our retail store, you will be responsible for providing outstanding customer service and support to our customers.The role involves:Developing customised solutions for customers to...

  • Customer Service Consultant

    2 months ago

    Brisbane, Australia Rentokil Initial Full time

    We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full-time basis in Brisbane. **The core responsibilities in this role include**: - Proactively making outbound calls to our existing customers to promote our products and services - Resolving customer queries quickly and accurately - Scheduling appointments...

  • Customer Service Consultant

    2 months ago

    Brisbane, Australia Rentokil Initial Full time

    We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full-time basis in Brisbane.In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.The core responsibilities in...

  • Technical Support Consultant

    6 months ago

    Brisbane, Australia Civica Full time

    We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.  Our aspiration is to be a GovTech champion everywhere we...

  • Customer Experience Consultant

    4 weeks ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Member Services team as a Customer Experience Consultant. In this role, you will play a critical part in delivering exceptional service to our members, employers, and external financial advisors.As a key member of our team, you will be responsible for providing...