Customer Support Consultant

6 months ago


Brisbane, Australia RPMGlobal Full time

**About the Role**

RPM is seeking an experienced Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters.

The Customer Support Consultant will be responsible for investigating and resolving MinVu support cases. MinVu is mining management software that captures, validates, augments and normalises data, optimising reporting and analytics.

To achieve excellent customer outcomes, the Customer Support Consultant will be required to work directly with end users of these products and with various teams across our business.

**Key Responsibilities**
- Communicate effectively with customers and colleagues throughout the ticket life-cycle.
- Manage customer support through regular client communication.
- Manage customer escalations in accordance with agreed SLAs and support agreements.
- Maintain a central knowledge base of known support issues.
- Maintain a high level of customer engagement and satisfaction.

**About You**
- Provided support services that exceed customer expectations.
- SQL Server Management experience including MSSQL and T-SQL is favourable.
- Knowledge of data analytic tools such as Excel, Power BI etc.
- Exposure to the mining industry would be highly regarded.
- ITIL Certifications and experience is preferable.
- Strong written and verbal command of English.
- Legally entitled to work in Australia.

**About RPM**

RPMGlobal is the mining industry’s leading advisory and consulting, enterprise technology and training provider and has been at the forefront of change and innovation in the mining industry for over 50 years.

We advance the mining industry towards a safer, more efficient, and more sustainable future through the delivery of innovative software solutions and deep domain mining expertise. Guided by our underlying principles of mining expertise, innovation, and sustainability, we strive to create safer, more efficient, and more sustainable operations for our mining customers.

Our focus on providing advanced mining advisory and consulting, enterprise technology and training across the mining lifecycle, enables us to guide customers through the current and emerging challenges the industry faces worldwide. This includes helping them meet the shift in social norms and consumer and investor ESG related expectations.

Please, no agencies or recruiters.

LI-BR1



  • Brisbane, Australia RPMGlobal Holdings Limited Full time

    **About the Role** RPM is seeking an experienced Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters. The Customer Support Consultant will be responsible for investigating and resolving MinVu support cases. MinVu...


  • Brisbane, Australia RPMGlobal Holdings Limited Full time

    **About the Role** RPM is seeking an experienced Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters and allows for a flexible hybrid work arrangement. The Customer Support Consultant will be responsible for...


  • Brisbane, Australia RPMGlobal Holdings Limited Full time

    **About the Role** RPM is seeking an experienced Customer Support Consultant to provide first level technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters. The Customer Support Consultant will be responsible for investigating and resolving MinVu support...


  • Brisbane, Australia Topdeck Travel Ltd Full time

    **Position**: Customer Support Consultant - Global Touring **Reporting to**: Trade Sales Team Leader **Location Base**: Brisbane, Australia **Contract**: Permanent The Global Touring team inspires people through life-changing travel experiences. We’re a group touring company, and through our brands Topdeck Travel and Back-Roads Touring are ever...


  • Brisbane, Australia TSA Group Full time

    Company Description At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and...


  • Brisbane, Australia TSA Group Full time

    Company Description At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and...


  • Brisbane, Australia ANZ Banking Group Full time

    **Req ID**: 74838 **Department**: SB Specialist Customer Care **Division**: Suncorp Bank **Location**: Brisbane About Us About the Role We are looking for someone with collections and retail recovery experience to join their Customer Support Team as a Customer Support Consultant. **Role Location**: Brisbane, QLD **Role Type**: 12 month contract, Full Time...


  • Brisbane, Australia ANZ Banking Group Full time

    **Job Title**: Customer Support Consultant - Suncorp Bank **Req ID**: 80058 **Department**: SB Business Operations **Division**: Suncorp Bank **Location**: Brisbane About Us About the Role Business Banking Operations has the operational accountability for the end-to-end processing of Business Banking loans including for Commercial, Agribusiness, Property and...

  • Support Consultant

    6 months ago


    Brisbane, Australia Woolpert Full time

    Location **Brisbane, Melbourne, Sydney or Perth**: **Interested?**: **Support Consultant**: **_Location: Brisbane, Melbourne, Sydney or Perth_** **About Woolpert**: Woolpert is the premier architecture, engineering, geospatial (AEG), and strategic consulting firm, with a vision to become one of the best companies in the world. We innovate within and across...


  • Brisbane, Australia Hudson Australia Full time

    **Kick-Start Your Career as a Customer Care Consultant!** Are you a motivated team player ready to grow your skills and start a rewarding career? We're on the lookout for enthusiastic Customer Service Superstars to join our team! **Role**: Customer Care Consultant **Location**: Brisbane - Hybrid (2 office days, 3 days WFH) **Office location**:69 Ann...


  • Brisbane, Australia Austcorp Executive Full time

    Family owned and operated building products manufacturer - Competitive Salary - Logan location - Monday - Friday - Full time Join a vibrant and innovative building supplies company based in their newly constructed offices in Logan. With a steadfast commitment to top-tier products and exceptional customer service, they stand as industry leaders. They take...


  • Brisbane, Australia TSA Group Full time

    Company Description At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and...


  • Brisbane, Australia TSA Group Full time

    Company Description TSA have been partnered with Telstra for over 25 years, we pride ourselves on providing positive and memorable customer experiences. Our business has been built from passionate customer service and sales people, and we are continuing to grow and expand our team in Brisbane. This is an exciting opportunity to represent Australia's...


  • Brisbane, Australia TSA Group Full time

    Company Description TSA have been partnered with Telstra for over 25 years, we pride ourselves on providing positive and memorable customer experiences. Our business has been built from passionate customer service and sales people, and we are continuing to grow and expand our team in Brisbane. This is an exciting opportunity to represent Australia's...


  • Brisbane, Australia Shell Energy Full time

    Be part of high performing team with a great team culture - We invest time in our people and help them chart their own career trajectory - We prioritise respect for each other, our customers, communities & stakeholders **The world’s biggest challenge needs you, here.** Big challenges require big solutions. And the transition to a net-zero world is about...


  • Brisbane, Queensland, Australia Telstra Full time

    Are you passionate about delivering exceptional customer experiences?We're seeking a talented Retail Customer Experience Consultant to join our team at Telstra. As a key member of our retail store, you will be responsible for providing outstanding customer service and support to our customers.The role involves:Developing customised solutions for customers to...


  • Brisbane, Australia Rentokil Initial Full time

    We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full-time basis in Brisbane. **The core responsibilities in this role include**: - Proactively making outbound calls to our existing customers to promote our products and services - Resolving customer queries quickly and accurately - Scheduling appointments...


  • Brisbane, Australia Rentokil Initial Full time

    We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full-time basis in Brisbane.In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.The core responsibilities in...


  • Brisbane, Australia Civica Full time

    We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.  Our aspiration is to be a GovTech champion everywhere we...


  • Brisbane, Queensland, Australia Australian Retirement Trust Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Member Services team as a Customer Experience Consultant. In this role, you will play a critical part in delivering exceptional service to our members, employers, and external financial advisors.As a key member of our team, you will be responsible for providing...