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Technical Support Consultant
1 week ago
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
About role:
Exceptional opportunity for a Technical Support Consultant to join our Health Business Unit in a permanent position. Your primary focus will be to provide outstanding customer support to our clients by assisting with troubleshooting and fixing technical issues for are application support products.
Responsibilities:
As a Support Consultant you will be responsible for providing excellent customer service, application support for products and services in line with the Service Desk and assist customers with general enquiries, level 1 support, and tailored advice.
In addition, you will be responsible for adhering to current Service Management policies, processes, and procedures (for example, ticket handling policy, incident management, request fulfilment, and problem management), as well as following all relevant business and information security processes as documented in the relevant management systems and provided by the team leader.
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