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Customer Service Officer

1 month ago

Caulfield North, Australia Benetas Full time

**Administration Assistant**
- Leading not-for-profit, values based organisation
- Supportive team environment and salary packaging benefits, based in Caufield North
- Full Time Permanent Position

**What YOU do matters**
Do YOU have a flair for Aged Care? If so, join our Residential Services team at **Lovell House**.** You’ll be part of a diverse, engaging and collaborative culture that is guided by our values of respect, responsibility, community and spirit. Based at our Aged Care site, you will provide a friendly and welcoming “front of house” approach to residents, families, visitors and staff.
**As a customer-focused Admin Assistant, your ‘typical day’ will have you**:

- Performing reception / switchboard and administrative duties to meet customer needs
- Providing front of house customer service to the residents, families, visitors and staff
- Conducting orientation tours of the site when delegated by the Admin Leader or Manager
- Maintaining office inventory and records
- Supporting in site recruitment activities including advertising vacancies, scheduling interviews, and assisting with employee onboarding and orientation
- Submiting resident admission, discharge and variation information
- Creating genuine connections and empathise with residents, families and staff

**To thrive in this role you will have**:

- Previous experience in administrative support or customer service
- Proficiency with Microsoft Office and various computer systems
- A high attention to detail, accuracy and effective time management skills
- A friendly and positive attitude and the ability to demonstrate client-focused behaviour
- Excellent verbal and written communication skills
- Experience working in an Aged Care environment (desirable)
- Experience in rosters and accounts and aged care systems (highly regarded)
- Certificate IV in Business Administration or a similar qualification (desirable)

**As a valued employee, your experience matters. Look forward to**:

- Being part of a trusted team within a supportive community
- Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
- Engaging in meaningful work with a strong commitment to customer experience
- A competitive salary (with salary packaging and meal & entertainment benefits)
- A comprehensive on-site orientation, training, and support
- A dedicated L&D team and learning culture putting you in the driver’s seat of your ongoing professional and personal development

**About Benetas**
Benetas is a leading not for profit organisation dedicated to actively working with older Victorians, their friends and carers, through a range of residential aged care, primary care and in-home services. We care about our people’s health and wellbeing, and are committed to our reputation as a truly great place to work and volunteer. We are a recognised leader in gender equality, having been awarded an Employer of Choice citation since 2006. We are proud to provide an inclusive workplace - with a diverse workforce that is reflective of the client base.
**Keen to join us?**

**Job Types**: Full-time, Part-time