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Customer Service Officer
3 weeks ago
Enhance your customer service skills within a supportive and friendly team
- Multiple casual roles available with flexible working hours and rostering arrangements
- $32.10 per hour + super (casual and junior rates apply)
**About the role**
As a Customer Service Officer, you are the first point of contact for anyone entering the centre. It is your responsibility to welcome everyone with a smile and a great attitude
This role is responsible for face to face interactions with customers, answering phone and online enquiries, responding to and resolving customer queries and providing impeccable customer service from the frontline.
**Why should you apply?**
- Learn and develop invaluable and highly transferable skills - prioritisation, critical thinking, dealing with disputes, working as a team and much more
- Opportunities to progress within the Customer Service team and the wider organisation
- A highly diverse role that will keep you challenged and engaged
- Opportunities for training and professional development internally
**About you**
We are seeking enthusiastic and motivated individuals with a positive 'can-do' attitude and a strong passion for helping people
To be successful in this role, you will have
- Strong communication skills
- Demonstrated experience in a customer service environment, including the capacity to work effectively in a team
- Sound negotiation skills and the ability to diplomatically handle conflict both from staff and customers
- Experience with Point of Sale Systems and ability to learn new software packages
- Experience in Retail sales is desirable
- First Aid certificate with up to date CPR (or be willing to obtain)
- Weekend availability is a must
Please note applicants must be willing to undergo a police records check and, hold or be willing to obtain an employee working with children check.
**About Glen Eira Leisure**
Glen Eira Leisure (GEL) is a part of Glen Eira City Council (GECC). GEL owns and operates three industry leading aquatic and recreation facilities and prides itself on providing leading edge services to all ages and members of the community. Glen Eira Sports and Aquatic Centre (GESAC) is one of Australia's premier Sports and Aquatic Centres that features state of the art aquatics, fitness, sports, rehabilitation, wellness, café and occasional care facilities. Carnegie Swim Centre (CSC) has been servicing the community for over 60 years and is currently undergoing a major redevelopment. Caulfield Recreation Centre (CRC) is a fully equipped gym which offers personal training and group fitness classes. With over 1.7 million attendances annually, these popular facilities are widely used by the local and regional community.
**How to apply**
Please attach your resume along with a short statement (no more than 500 words) that tells us a bit about yourself, your skills and what you think you can bring to the role.
For further information please contact Eleanor on (03) 9575 7100
**_ Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to:_**
- **_Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees;_**:
- **_Reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations. _**
**_ We value the knowledge, skills and talents that all people can share with our workforce and community._
