Customer Service Consultant

1 week ago

Caulfield, Australia Probe Group Full time

**Introduction**:
**Description**:
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Working on behalf of a well-known transport and Logistics brand which builds unique, innovative, and tailored transport and logistics solutions across an unrivalled and expansive network throughout Australia and New Zealand, you will be a part of their journey as they enter into a new and exciting chapter.

Our client is bringing their Shared Services department onshore to Australia to bring them closer to their customers to enable an exceptional customer experience. Be part of a new team that will deliver a new customer-first experience

We're looking for Customer Support Consultants to represent our Client. Based in our offices in Caulfield North - Close to public transport and off-street parking

We’ll provide all the training you’ll need and with the scale of our business, you'll find plenty of opportunities to develop and grow your career with us.

Key Responsibilities

Inbound and outbound calls with customers, with the objective of assisting the customers with any queries they might have as well as resolve their outstanding balance
Assist with resolving disputes, claims and payments
Provide accurate and timely responses and outcomes
Documenting all information on customer interaction according to standard operating procedures
Ensuring consistent performance based on a continuous improvement model

Skills & Experience

Excellent communication and listening skills, with the ability to communicate with and relate to a wide range of people
Customer service and administration experience desirable
Positive attitude and ability to work as part of a team to achieve mutual goals
Excellent attention to detail and ability to work under time pressure

Culture & Benefits

Unlimited access to Sonder - Trusted Mental Health Platform
Opportunity for career progression within the team and in the wider business

Our promise to you

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do

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